Grand Appliance And Tv / Ge Dishwasher / Lack of service for defective product
We purchased a new GE dishwasher from Grand Appliance, a local shop in Wauwatosa. Within a couple months it failed, flooding the kitchen floor with water which then poured into the basement. Since the dishwasher was covered under warranty, we called Grand Appliance who referred to the manufacturer, GE, for service. Dealing with GE has been a nightmare: the first visit was just to satisfy GE that the device needed replacing; the second visit was scheduled at the time my wife said she could not be home; the third visit dropped off a new dishwasher but due to zoning regulations are not allowed to either uninstall/install. So the thing sits in our garage.
I expected that when I shopped at a local store I would get service from that store. But Grand Appliance seems to accept no responsibility for the product they sell - we are at the mercy of GE's customer service or lack thereof. In retrospect I would probably get much better service from a big-box store like Home Depot which can not afford to let their customers be so dissatisfied.
I will not shop at Grand Appliance again.