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GE washer (WPDH8800) and dryer (DPVH880) Smart Dispense pedestals (Model SPBD880)


DO NOT WASTE your $$$

Complaint Rating:  67 % with 9 votes
67% 9
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United States
Do NOT buy these! I purchased the GE washer (WPDH8800) and dryer (DPVH880) and the Smart Dispense pedestals (Model SPBD880), I have been extremely dissatisfied. After a few weeks of washing our clothes did not smell clean, so I called GE they sent someone out and he said that the person who installed it (Sears GE delivery) set it up wrong. (He did not connect the hoses correctly, so no soap was getting to the clothes) He fixed that and several weeks later we still had bad smelling clothes, they just were not fresh or soft. So back out another GE guy came and he said it was do to the drain hose was not properly installed and that too much water was being drained out! After several loads still no improvement! I have been told by a GE service man that this is just the way these machines are due to the fact that they use so little water they do not get the clothes thoroughly cleaned! NOW I am having problems with the dryer. It is suppose to receive its information from the washer through the USB hook up, it does BUT after it has been on for about 2 minutes it shuts off...leaving me with wet clothes. GE service man said its the Sensor Dry Level and it will cost $200 parts and Labor to fix. I have to run each cycle on a timed cycle now. ANOTHER problem... many times the washer runs through a cycle and levels me with sopping wet clothes, I have to re-run it on a drain and spin cycle a few times to get all the water out of it. After all the money I spent on these new GE innovations, and them not working correctly, not cleaning efficiently and their GE Service men NOT knowing how to properly hook them up or fix them right the first time.. I'm DONE with ANY GE Product. I will NEVER buy GE again!
Complaint comments Comments (11) Complaint country United States Complaint category Appliances


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A  25th of Mar, 2011 by    +1 Votes
There's another problem you might be having. The physical lines might be blocked. The detergent seems to "harden and crystalize" in the lines and block the detergent from coming out. I've had the GE repair out once to fix this but I watched what he did and now about every couple of months I have to clean the lines out because they have crystalized. I tought it was the detergent and I've tried every HE brand out there includes what they recommend but the same problem exists. Do not buy this system, it's not ready for prime time.
A  17th of Sep, 2012 by    0 Votes
I bought the same units two years ago and the complaint is absolutely correct. The washer unit simply is not capable of effectively cleaning your clothes due to too little water used. You can tell the clothes don't have a fresh smell and when you wear your clothes you'll wonder within an hour whether you forgot to put on deodorant (ummn, no you're clean your clothes AREN'T!) The other thing I noticed is that it will take at least an hour and a half for the washer cycle to complete and give you your poorly cleaned clothes. These are upscale GE Profile products so the poor performance is unforgivable. This model should be removed from the market and a refund issued. The repairmen weren't the issue, the poor GE design IS the issue. No repairman can fix what is wrong with this washer.
N  20th of Oct, 2012 by    0 Votes
I purchased this washed for my wife as well and had the same problem!!! Bad smelling clothes... After several attempts nothing was fixed by ge!!!
It is really a bad washer do not buy
A  26th of Jul, 2013 by    0 Votes
Same here with the smelly clothes. I found a couple loopholes around GE's ignorance though. First, since the washer is air tight, you have to leave the door open when not in use so that the inside of the machine can dry out and avoid growing smelly mildew/mold. Second, I gave up on using the "auto-soap dispenser" and started pouring my favorite HE detergent and softener manually through the pull out drawer with compartments. After doing those two things, you'll see an instant difference. I also add those scented little beads that Tide sells, sometimes add Oxyclean to large loads, and make sure to run a clean cycle often. You can also buy those washer cleaning tablets and follow their directions with sometimes better results. Pain in the a$$ for a "top of the line" washer, right? If you can't afford to buy new units, like myself, you'll be forced to improvise such as I have and I've wonderful results from doing these few things. Good luck all!!
A  1st of Jan, 2014 by    0 Votes
We have had the same exasperating problem with our washer/pedestal set up. I just finished emptying out the left tank and filling the right tank and still no detergent being delivered. Fabric softener does seem to get through. We have had GE out on several occasions since we purchased this unit and doubt that the pedestal has ever functioned properly. Very dissatisfied!!
A  6th of Aug, 2016 by    +1 Votes
I bought these very High End GE units abt 5yrs ago. Have never been able to use the dryer due to the connections (bought on East Coast for West Coast home), was sold Electric rather than gas as needed. Although, when I called GE to find out why unable to hkup; they advised me that was a dumny dryer :/ WOW, REALLY!?!!
I understand that maybe the store, rather than GE... However, abt the washer: I totally agree with all the above complaints (odor of clothes, tub, etc)!! Same with the pedestal!! LOTS OF $$ paid for this GE high end set of machines AND way too much for the brilliant soap dispensing pedestal for the cheap tubes to crack and not be sold for the dispenser pump! Why GE IS NOT SELLING PARTS FOR the PUMP, I guess because they're greedy ot too incompetent to acknowledge they'll probably break down and need replacing. They do not have parts such as hoses/tubes the soap runs through after hitting the black pump box; instead they want consumers to buy the entire black pump box for close to $400. #Sheeessh! Where the heck are the parts that go to it. I dont need an entire pump box, just a 6in/black tube that comes out of it! It has a 1/2 in slit in it causing all the soap to leak/drain/reroute and pour all onto the bottom/floor of the pedestal and ultimately all over the laundry rm flooring :/ WHAT IS GOIN ON??!... If anyone has found out where to get parts for that pump, I'd definitely appreciate the info! Thx :)
A  3rd of Sep, 2016 by    0 Votes
I am having the same issue with the rubber hose in the pump mechanism, the hose that pumps the fabric softener has "flattened out" from the pump operation and quit delivering the fabric softener in the rinse cycle. Also had some issues with the solidified soap and fabric softener in the lines...so my solution was to clean out the lines and alternate between left and right tanks every 3 weeks. And I am going to stop by some local hose & tubing supply companies to find a replacement tube for the pump mechanisms. It seems to be like a more ridged form of surgical tubing inside the pumps, I will let the person at the hose & tubing place provide some insight.
N  3rd of Sep, 2016 by    +1 Votes
Well hang in there. I barely found the tube (after searching store after store and online). Got a brilliant idea to ck Autozone, and wahla :) The clerk matched its size and told me to have a good evening (yup, free). Was super grateful and anxious to try to install it. It fit and worked!
But yeah, as many on here have said (and what I just noticed I didn't mention) about ALL the (very tough., crystallized) clogging lines :( Super Crappy!
N  3rd of Sep, 2016 by    +1 Votes
The pumps that control the soaps and softeners are a design called peristaltic pump, and the tubing can be found online by searching 'peristaltic pump tubing' and it pulls up several results. I will now find one that sells directly to the public. This will allow people to rebuild the individual pump mechanism for a few dollars rather than spending $300-400 for a complete pump assembly.
A  5th of Sep, 2016 by    0 Votes
Awesome, thank a lot for that info!
A  23rd of Jan, 2017 by    0 Votes
This washer is literally a piece of cr**, I have finally discontinued the use of the automatic soap dispenser and my sheets and towels need to spun 3-4 times before it works. I would highly recommend on buying a GE product again. I am going to contact them to see if any compensation can be given as this machine has never work properly from day one. VERY DISAPPOINTED. I have suffered for 5 years with this machine, dryer is no better.

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