Freedom Life Insurance/ Premier Choice plan — False & misleading advertising by CO agent
One or all of my family has had Freedom Life/ US Health Advisors plans for 15 years. We have never had any claims except my husband once used the accident rider. A week ago I applied for a new "Premier Choice' plan for myself only, and contacted the same Colorado independent sales agent I had previously used. I had always felt she was honest and trusted her advise - she has been an agent for 15 yrs. Unfortunately, I have learned that most things I was told were inaccurate and/or very misleading. I signed up for the Premier Choice plan that was supposed to be $185/mo with 1-yr rate lock, and only for very healthy people.
The details of the plans were never given to me in writing before I applied. I realize now I should have never signed up before getting every last detail. I was rushing to get coverage and had to ask for all of this information after the fact, in numerous emails and by phone. I was NEVER told this plan was NOT an ACA-approved plan and I would be charged a hefty penalty by the IRS at the end of 2015. When asking my agent about this after I had applied, she told me anyone can claim an exemption for this penalty. I looked into this, it is not true, you have to show that health coverage was more than 8% of your gross income. This is their way of convincing you to buy the non-ACA plans.
The monthly premium was supposed to be $185/mo. My account was drafted $235 yesterday, without ever consenting to this amount. When calling FL to ask, I was told there was a $40 application fee and that I was charged $195/month. I was NEVER TOLD ABOUT this $40 fee even though the agent repeatedly denies this. I talked with her 3 times by phone and at least 20 emails and this $40, nor $235 total was ever stated. Not to mention the premium being $10 more than stated. She claims this app fee is standard procedure and I should remember this from 15 years ago when my husband first applied. It is not true this is standard procedure.
I was told the effective date would be the date it was withdrawn from my account. This was not true, it was retroactive to the application date. My agent stated there is nothing to lose in applying and I can always change my mind once I know whether I am approved (conveniently never mentioning app fee again). Not true. They pull the money once you are approved, and this includes the $40 app fee.
I was told the policy would go through the end of the month since I was applying after the 1st. This was not true. Freedom Life told me it goes from application date to the same date the next month.
The agent was well-aware we were looking at Obamacare plans and I would possibly only have this FL plan for 2-3 weeks of Feb since the OC plans start March 1. I could write another page on all the negative things I was told about how bad these OC plans are and why the Freedom Life plans are much better. I have not found these claims to be true. I have since read many reviews about Freedom Life agents telling the exact same lies about the OC plans in order to sell their private plans.
When my agent was confronted about all this inaccurate information, she told me it was MY misunderstanding. There was no accountability for any piece of inaccurate or false information. She claims she told me all the things that she did not.
Freedom Life will tell you they hold no responsibility for what their agents tell customers. I asked Freedom Life to cancel my plan immediately. I asked when I would be refunded and was told it would go to the cancellation dept and would take 3-4 weeks, and there is no guarantee what amount I would be refunded. I immediately went to my bank and they issued an ACH dispute to get my full amount back. I then had them put a block on my account o keep them from taking money again. Be sure to do this immediately if you have the same experience.
STAY AWAY FROM FREEDOM LIFE INSURANCE/ US HEALTH GROUP/ NATIONAL FOUNDATION LIFE (I have all different names on letters from them). The agents subscribe to FALSE and MISLEADING ADVERTISING and the company is not accountable for anything customers are told by unethical agents.
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