fortis bc / Denied Service in Winter

1 Chetwynd, BC, Canada Review updated:

My Husband and I moved to Chetwynd, BC in September 2011. Which is about an hour and a half before Fort St John. Winters can get very cold up here. Sometimes with temperatures as low as -40 degrees Celsius. So in October when it started getting colder we called to have our gas turned on. To our surprise they tell my husband that he has an outstanding bill of $309.47 from TWELVE years ago! They claim it went to collections yet there's absolutely no record of it. They told us they won't hook it up till its paid. And they want a security deposit on top of it! Here we are coming into winter, its getting cold, we've just moved so don't have a lot of extra money, and this gas company is denying us service because of a 12 year old debt that they have no proof he owes. I asked for an original invoice which they were unable to provide. Obviously being 12 years old, well past the statute of limitations. They wouldn't even let me put it in my name even though I have no debt with them! So I said "If you have no proof, you're not getting any money from us, you can wave the $309.47 and we'll pay the security deposit and you can make money off us every month, or we will buy electric heaters and BC Hydro can have our money." So when the heartless robot on the phone said again it has to be paid, I said fine, BC Hydro is going to enjoy our service with them. Shame on you Fortis BC! Denying people basic necessities like heat in the winter should be against the law!

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  • Xx
      3rd of Apr, 2012

    I totally agreed that FortisBC never cares their customers as it knows it is the only company in Province providing heating gas. FortisBC just does its own way.

    0 Votes
  • Kr
      5th of Apr, 2012

    They had 7 years to obtain the payment, after 7 years it goes to 0, contact the BBB or even mention that to them if it is a GOV debt for example they have 10 years, any bill people have 7 years after 7 it is closed erased and gone.

    0 Votes
  • De
      9th of Feb, 2013

    Yes I agree stupid ###ers we hate no heat and I had a baby they say if you don't smell gas they can't help you even know you pay them wtf

    0 Votes
  • Go
      2nd of Dec, 2015

    I have been making 200$-300$ dollar payments every two weeks to try and catch up on my overdue bill. I've been making the payments on time and it December 2 nd minus 15 and I have three children . Out of know where they change the payment plan deal and are saying its now not enough and they want more . They cut my power off and it's minus 15 outside . I have three young kids and it's freezing.. I don't understand how this can be legal since I've been religiously paying them the money that was orignally made..

    0 Votes

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