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1 578 Explorer StBrea, CA, United States Review updated:
Contact information:
Phone: 800-289-6684

Breakdown of what happened.

1). I purchased a product recently on for $40.00 because they were the cheapest and the site said they were "In Stock". I then made sure I received 2 to 3 day shipping so that I could get it before I fly out.
2). 3 days past and the product still hasn't arrived. However, I wasn't rude and blamed myself at the time for not ordering it sooner.
3). 8 days past and the product still hasn't arrived. At this point something is seriously wrong so I decide to contact the company to find out what was going on.
4). 11 days past and the product still hasn't arrived. The companies phone number doesn't work, and they aren't replying to e-mails.
5). I then check my credit card statement and I see that they billed me and there is a $199.99 charge from NewEgg on my credit card statement which I never ordered.

Now I usually wouldn't blame a company for stealing someones credit card information and charging them for a NewEgg purchase, but here is the situation.

1). This is a brand new credit card number that was just issued to me the week prior to ordering
2). I have only charged this card once being to this company
3). On that same day I ordered, a new charge for $199.99 was charged
4). They are not communicating with me.
5). They never shipped the actual product I ordered out.

The conclusion here is is not shipping any items but is stealing your credit card information. If it's not someone from their company, then there system is clearly breached and not secure. I would at all costs stay away from this company as they

So enjoy this complaint because this is surely going to stop hundreds of people from buying from you

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  • Ki
      6th of Sep, 2014
    0 Votes

    I ordered $26 worth of product. Been waiting 2 weeks and order still isn't in stock. Called multiple times and emailed complaints with No response to either . Then to make matters worse I had multiple fraudulent charges made to my debit card on the weekend so I couldn't even get it figured out at my bank. Thankfully customer service called and we canceled the card.

    Excaliburfilms are a bunch of crooks! Do NOT order anything from them! I'm disgusted by the people behind this scam...

  • On
      14th of Nov, 2014
    0 Votes

    Same here placed a order and got nothing but my credit card being billed

  • Ru
      3rd of Dec, 2015
    +1 Votes

    For those of You looking to get a Credit Card Refund, here is what You do: Once your purchase is 30 days old call your Credit Card Company's "Dispute Resolution Dept." & ask them to start a Fraudulent Non Shipping Claim Against this Vendor for No Receipt of Purchased Product after 30 days.

  • Pa
      16th of Jan, 2018
    0 Votes

    Excaliburfilms still smokes the bone. Was good maybe in the early 2000's, but they falsely advertise out of print items, and process orders without even shipping a product. I buy most of my XXX material on eBay now.

  • Ji
      18th of May, 2018
    +1 Votes

    I wish I had seen this before I ordered from this company. I'm now being screwed over by them. Ordered 2 dvd's from them on April 25, 2018, and it's now May 17th and no DVD's. Also, on their email to me showing where they charged my credit card they put - No Original Boxes. They didn't say anything about not having the original boxes for these movies. Before seeing this, my concern was about not having an original box cover and now its clear that I am not going to receive even the dvd's. How can company's like this continue when there are so many complaints about fraud like this one? I thought websites that received fraud complaints were investigated and if found guilty were shut down. It seems that this has been going on for years and yet here it is still able to take people's money unfettered. Over this crap! I was also scammed on Stay away from this one too!!!

  • We
      11th of Jul, 2018
    0 Votes

    I ordered $432 worth of DVDs from Excalibur Films as they had a special on. 40% discount off most titles. As I live in Sydney, Australia. This cost me nearly $500 dollars. I have sent them 2emails but no response. I did not know the DVDs were out of stock when I ordered from them. I have read the postings on this site and 80% seem to be negative.

  • We
      31st of Aug, 2018
    0 Votes

    on July 18th I placed an order with Excalibur Films for $342. That's $464 in Australian dollars. I don't know why all the Americans are whinging about Excalibur Films, at least you have legal rights to lodge some sort of claim. As I live in Sydney, Australia I have no legal rights as Excalibur Films are located in another country. I've complained to the FBI and now the Department of Justice. Instead of all you Americans whinging and whining you should act as one and bring Excalibur Films to there knees.
    Charlie Horton

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