David's Bridal - Evansville, IN / Terrible customer service!
I am very angry right now with the customer service I have received. I will take some ownership of this problem however let me set the stage for you. How excited are you when you are trying on wedding dresses? If you were anything like me then you were pretty anxious to find the right dress for you. I went to David's Bridal and I tried on several dresses looking for just the right one. Let me ask you this, when you are trying on dresses do you read the walls in the dressing room? Who thinks to do that, I mean I guess some people would. For the most part all that is on your mind is finding that perfect wedding dress! Now for the most part people go home and think about all the dresses they looked at and decided on one. Well I was pretty happy with one from David's Bridal. I wasn't quite ready to purchase the dress yet but they had the deal going with a David's Bridal credit card. My sister and I talked and she decided to go ahead and get the credit card and buy the dress. Now I don't care what the store says, the sales representative that I spoke to advised us that the dress could be returned only if :
1. No alterations had been done.
2. ALL of the tags were still on the dress.
3. It had to be returned in perfect condition.
4. There was to be no type of odor on the dress ie. pet, smoking, etc.
We made sure to take special care of it just in case something happened. Listen I am not stupid I know things happen sometimes. I am a woman and just like everyone else you tend to change your mind from time to time. That is exactly what I did. I changed my mind. My grandfather passed away and the funeral was scheduled at the same time my wedding was. I love my grandfather very much and that was the appropriate place to be. My fiancee and I just decided to elope and save our money. I traveled a long way to be present at my grandfather's funeral and honestly just didn't feel like having a ceremony. I didn't think it was going to be a problem because I hadn't paid a whole lot of up front costs and I was under the assumption that the dress could be returned. Well I WAS WRONG!!!! My sister went to return the dress and for starers she had to wait 45 minutes for someone to help. On top of that when the lady went to help her she didn't even look at the receipt she just said our policy states you can't return it. I called corporate and actually spoke with someone. You want to know what that got me? A lady who I will say maintained a nice tone while trying to make me out to be stupid. Her words were "it states it in the dressing room, by the cash register, on the walls, and on your receipt so I just can't believe that you didn't see it" mind you being someone sarcastic. Well HELLO I was told it was returnable so I wasn't paying attention! I will take ownership of the fact that I didn't see it, especially on the receipt but not because I am stupid it is because I wasn't paying attention. That is beside the point and the reason being is because they need to learn the golden rules of customer service. I am in a call center environment and customer service is our number one priority. Regardless of what policies state every wisely ran business puts customer service first. Please understand that I am not doing this just to get my money back because I can pay for the dress. It is about principle now. It is about receiving great customer service. I know that I am only one person and that I can't bring a corporation that big down. Even if I can reach one, two, three, or even more people then I feel that I have accomplished my goal. My desirable outcome of this whole disaster is that someone from David's Bridal who actually cares for their customers reads this and does something about it. It is hard enough when you already have tragedy hit you, then to deal with something of this nature makes it even worse.
An Upset Customer in Indiana!