Cuddeback / Warranty & Poor Customer Service
My husband is on his third Cuddeback camera. The first was purchased several years ago. When that camera started to malfunction he contacted Non Typical and was told he could return his cameral and pay a fee to get a compariable product or pay a higher fee and upgrade to the Expert camera. We chose to upgrage and my husband used this camera a couple hunting seasons when it malfunctioned. Once again he contacted the company and was told it was out of warranty but he could send it back and it would be fixed for a reasonable fee. He also complained about the battery cover which they fixed. This all happened toward the end of hunting seasons so when the repaired camera was returned it wasn't uses right away. Before the next season started my husband set out the camera, it still didnt work. His mistake to assume quality work was done and didnt test the camera. When he call the company back he was informed he had passed the warranty and was given the option to return camera with fee to get a replacement. This he did and received the Capture camera. This was in July of this year. This camera is a downgrade to the one we had and after using it for a few months this camera doesn't work. After numerous calls to the company to speak with a manager all I get is the customer service mananger's voice mail. I let her know what phone number to return call to or the time I will be home but she either calls the hunting camp number when I've told them I wouldn't be there or she has called my home number when I've explained I wouldn't be there. When I have left my home number for a return call I also left a time that I would be home from work and she calls in the morning when I'm not there.