Citizen Public Adjusters / Buyer beware
We attempted for the last 4 months to communicate, by phone with Citizens Public Adjusters of Bensalem PA (Jerome J. Sacco Sr; President) regarding our dissatisfaction with their company's service. Each time we have received the run around, blatantly ignored and when I finally received a call back by Manager Jay Massuco I made a meeting and was stood up. In the spring of 2010 I contacted Citizens Public Adjusters because we had a leak in our kitchen that destroyed all of our floors and rugs and leaked down to our basement. I wasnÃ¢ï¿½ï¿½t sure if we should just go directly to the insurance company or go through an adjuster, I was assured by Dean they would collect money for the floors, rug and basement ceiling. All of which never came true. I had to do a lot of leg work with the insurance company and once the insurance company agreed to pay, Citizens with out our knowledge agreed on the amount of which would only cover the flooring of the kitchen not the carpets or the ceiling of the basement. I contacted Citizens several times about our concerns. When I finally spoke to IGO I was told he didnÃ¢ï¿½ï¿½t know what to tell me. I would have to go after the insurance company. Which I did and they informed me I would have to go back to Citizens, when I did I left several messages for Igo and then called there main office to leave messages for Roxanne. We didn't hear from them after that for about 2-3 weeks. Finally in the end of October 2010, I finally got a call back from Jay Massuco. apologizing for everything and asked me to get quotes and give a call back on Monday and he and I would handle, in which I did and was told he would call me back. This proceeded for another two weeks. My last call to Renee told me that Roxanne couldnÃ¢ï¿½ï¿½t come to the phone as she was sick, but I had to make a meeting with Jay. I mentioned there unprofessionalism and I should report this to the BBB, two minutes later Jay called me on his personal Phone number. He then scheduled an appointment with me at 5:30 on November 15th at 5:30. I left work early to meet Jay in which he was a Ã¢ï¿½ï¿½ NO SHOWÃ¢ï¿½ï¿½. I called after he was 10 min. late and didnÃ¢ï¿½ï¿½t get an answer, attempted again 10 min later and was hung up on twice. I finally left a message that evening on Jay Voice Mail. The following day I called Jay to follow up and left another message asking for him to return my call. Wednesday I received a call from his secretary stating that Jay said he never made an appointment with me, but if I wanted one he would be glad to offer me one. I have been given the run around on this company from the start; I have had to do a lot of the leg work for this claim. And now they have stood me up. There customer service is horrible; I will never work with this company again. And I am asking that the 30% once agreed to be cut down to 15% as they did nothing.
BUYER BEWARE.. Don't use this company there sales man says anything to get you in the door and the rest of the company DOES NOTHING..