BullsEye Telecom reviews and complaints

Guys, if you don't like it, go and sign up with Pulse Telecom. For $24.95/month you can make unlimited phone calls to India, Canada and USA (land line and cellular) and also to 16 European countries. All the calls are included in this plan.
I'm with Pulse Telecom and I'm satisfied.
Webpage: www.pulsetele.com
Tel#: [protected]

After multiple attempts to disconnect BullsEye claims that if they don't have a disconnect work order number they will not discontinue my service with them. Despite me being the customer and telling them to discontinue service they refuse. My new VOIP provider has called them and still they refuse. They apparently think I will continue to pay bills for a service I am not using. I have asked for supervisors who have also refused to discontinue the service. I have never heard of such an company who thinks they can force you to keep their service. My log distance provider immediately discontinued their service as soon as I asked. BullsEye apparently has a different set of rules.

I have been a Bullseye customer for a lot of years now and have never had even one issue. I have more than 150 locations, totaling over 2, 000 phone lines that they manage. Not only do they consolidate my invoices and break down my usage, they provide a single point of contact for all requests and service calls. For any carrier where they have bulk reselling deals, their pricing is lower, period. For any carrier where they are not a reseller, they rebill for an additional fee. So, in some cases it is cheaper to go with the LEC; however, if you have multiple locations, having them rebill the account and manage the invoice is worth the nominal charge.

Bottom line, being in multiple locations in multiple states, I have to deal with multiple carriers which have horrible customer service. Because I often do not have enough locations with some carriers to qualify for anything more than small business rates, I pay more in those locations that I should. With Bullseye I do not have that issue and am guaranteed at least 30% off of tariff rates. Today, Bullseye saves me more than $30, 000 per month versus what I was paying with the LECs. And because of the consolidated billing I save half a head count because of the reduced invoice auditing.

Having just 5 phone lines in a single location does not allow you to benefit from true impact of Bullseye's services and the complaints on this site are unfair. If you have multiple lines in multiple locations, Bullseye is the best decision you could ever make.

Hello!, BullsEye is just a typical CLEC in Telecom Terms... or a very complicated middle-man (thanks the FCC) in Layman's Terms.

If your serious about complaints then Google FCC Complaint or visit the FCC Complaint Page http://esupport.fcc.gov/complaints.htm

Guys, if you don't like BullsEye, so go and sign up with Pulse Telecom. For $24.95/month you can make unlimited phone calls to Canada and USA (land line and cellular) and also to 16 European countries. All the calls are included in this plan.
I'm with Pulse Telecom and I'm satisfied.
Webpage: www.pulsetele.com
Tel#: [protected]

Thanks for the insight, Bob - I wish I'd checked the BBB before going under contract with Bullseye for phone service at each of my 51 restaurant locations. The company did exactly what was repeatedly stated above by multiple people - they gave me a price, my rep assured me personally that they were a reputable and fast-growing company, and that I would save a specific amount as a minimum (16% monthly). Not only was my first bill substantially higher than promised, but I received the same treatment when calling to dispute the charges and find out where the discrepancy was. Surprise, surprise - my rep was gone, and after going in circles, a sales manager (who was totally rude) FINALLY called me back almost a full 3 weeks later to tell me that because they do not sell their own services, but are a reseller, those charges are completely standard and he is sure my rep would have told me that. I recommend you NEVER do business with this company - save yourself headache, time, and money and go with a reputable company for your phone service! Bullseye is THE WORST.

Also check out website "[redacted] for Consumers" to see many additional complaints . . .

Checkk out the Detroit area Better Business Bureau re this company. They advise against doing business with . . .
Wish I had seen this earlier, I tried t reach my salesperson re billing issues and she is gone. Lots of turnover here indicates a sinking ship.

Wow, This takes the cake:

Bullseye woke up 31 months (2 and a half years) after we terminated the service and raised invoices on us for the last 31 months. We had moved after the termination and now they have come back with invoice for the period that we were never in the premises. The company confirmed the diconnects but never informed their billing department.

Is there any agency that we can complain to?

A current Bullseye sales person has told me that their reps are encouraged to lie to customers regarding hidden charges. Also, they don't quote 'real' rates, thye quote a discount off some 'target' rate. This way, they can't get pinned down when customers complain, and instruct their sales people to use this tactic. They are very disreputable.

This is a horrible company. I purchased a cafe this month and switched service to verizon. They are now trying to make me pay 350 dollars to terminate service. They are also very pushy on the phone.