Blue Care Network of Michigan / Poor Customer Service
This company has the most horrible customer service. Our employer switched our plan to this company. My wife had to cancel appointments since their computers showed no coverage. I call them and get a maze of phone options. It takes a miracle to talk to a human being. I got one department after being on hold for 15 minutes and they told me I had the wrong department. I get switched to another department and put on hold for 25 minutes. That department tells me I have the wrong department and transferred to another department and put on hold for 20 minutes before I just hang up.
My advice is to stay as far away from this company as humanly possible. Few doctors take Blue Care Network patients. Once you have the coverage, you end up with needing a referral for everything. It is a nightmare.