American Pure Whey / Poor customer service
I am in the process of finding stock for my online store. I decided to do some private labelling. That is, I decided to seek out suppliers who will put your label on a generic product. Basically, you would be creating your own brand name. I did this with herbal products and several other products of various kinds. I decided to carry a whey protein and sports nutrition line so I contacted American Pure Whey, paid the 1500 US fee and chose my products for private labelling. Now based on the labels that were placed on my herbal supplements that were procured from another company and based on what any reasonable person would expect, I looked forward to seeing a properly done label that would not look like some cheap photo shop. When the Sales manager from American Pure Whey emailed me the photos of the labels that were to go on my so called private label products, the images I saw gave me an instant head ache.
My friends, all they did was to stick my logo onto their established labels in a fashion that showed no concern for presentation and little regard for artistic sanity. Now I am not an unreasonable person and believe me, I am by no means hard to please, but if I felt compelled to visit this forum to tell my story, you know that the images had to be atrocious. Now I made my feelings known to the sales manager. I emailed him and in no uncertain terms told him the labels were piss poor. Well he responded as one would expect in today's world of poor customer service and asked me what I expected for my 1500 dollars. Now if I had not previously seen my labels for the herbal supplements, then he may have been able to convince me that this is what one gets when private labelling. Fortunately for me, I have seen what other private label companies are capable of doing to please the client. When dealing with the other company I procured the herbal supplements from, I was able to make changes to the label design without any drama and without any extra cost.
As it stands I am supposed to get a refund next week. I will see how that goes and will keep this forum informed. If anyone doubts what I am saying in relation to how poorly these labels are, feel free to reach me at [protected]@yahoo.com so I can forward the images to yah. Meanwhile I wait to see about my refund next week and I continue searching for a private label for sports nutrition products.