American Home / Service Center
I made a call to the service center last Tuesday, May 4, asking to have my refrigerator repaired. The man who answered the phone and supposedly took my information stated that the service team would be at my house on Friday, May 7.
Knowing how inefficient most service centers are in the Philippines, I called again on the said date, Friday, May 7. To my disappointment, the woman on the line told me that there was no record of my request. I was fuming mad, and to make things worse, the woman did not even apologize. She simply stated, in the vernacular, "they will be there on Tuesday."
So flash-forward to Tuesday, May 11. I called up again. After patiently waiting for 10 minutes (not to mention being tortured by their annoying jingle) some guy named Jeff (who also happens to be in charge) says that they cannot repair my refrigerator today because their technicians' son or daughter is sick. Okay. Not a bad excuse. But I wish they could have had the courtesy of calling me up earlier, and telling me that my fridge won't be repaired today.
Another thing: the manager (some useless tosser) isn't always around whenever I ask for him/her. It's like a bunch of imbeciles running this whole service center.
Compared to the efficiency of the Carrier Service Center, this one sucks eggs. Let's hope these useless tossers show up tomorrow as promised.