American eVoice — Frauding and Cheating
This company has been withdrawing $14.95 plus tax, a month for an entire year from my ATT account. I do not receive a bill from ATT because I have it drafted from my bank account. The way I found out was when I wanted to add features to my ATT service and the representative ask me if I was aware of the extra $14.95 plus tax that I was being billed for the American eVoice Service. Certainly I was upset and unaware of the service. I am disputing the bill and asking for a full refund credited back to my account. I called, emailed and faxed American Evoice and the only thing they said was they can cancel my account with American eVoice (an account that I did not authorized) and credit my ATT account for only the last 2 months and that it will take from 1 to 2 billing cycle before it will credited. Of course I am still working on this case until I demand a full refund. How can they take a year of $14.95 plus tax from my account and credit me for only 2 months? This company took it upon theirselves to open up a scam to charge my account for a service that I have never heard of. I have never used their service. American eVoice said that they were a 1-800 answering service. I do not need a 1-800 answer service. If my land phone or my cell phone ring, I will answer it or my answering machine will. The only call I am waiting on is the one from American eVoice stating an apology and a 100% refund.