CB Furniture Stores City Furniture Complaints #102-121

sf & lv

Joy Rosati of The Villages, US

Nov 02, 2019 8:30 am UTC

Verified customer

purchased 1-30-17...touted as a microfiber durable material...but after 2 years the surface covering deteriorated and the leather-like fabric began to flake off in areas that DO NOT even contact the body...furniture was NOT even heavily used by 2 older adults...although I purchased the extended warranty City Furniture will not contact you and will not refund my money even though 2 home visit adjusters said it is a problem that can not be fixed as it will continue to spread like a cancer and the flaking will not stop...I have found another retailer (Babette's) who carries Southern Motion in top grain leather in my color choice, but I need the money refunded from City Furniture in order to pay for the new set. I have had Southern Motion previously in fabric upholstery and had no problems, but to continue with your product I expect better customer service from the retailer, and from you as the vendor, to take responsibility for a defective upholstery.

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City Furniture phone numbers

+1 (866) 321-2489

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+1 (866) 930-4233

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+1 (954) 597-2200

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+1 (954) 718-3350

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City Furniture emails

customerservice@cityfurniture.com

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City Furniture address

6701 N. Hiatus Road, Tamarac, Florida, 33321, United States

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