Champion Windows and Home Exteriors review: Misrepresentation of the contract, overcharging and poor workmanship

Summary of Events:
• On December 13, 2024, I met with a Champion Home Improvements sales representative to discuss the installation of vinyl siding over the existing brick façade of my property. The primary goal of this project was to enhance my home's thermal insulation. The salesman assured me that such an installation was feasible and aesthetically suitable. This assurance was the primary reason I contracted Champion for the work.
• Additionally, the salesman proposed adding siding over the wooden soffits for a nominal extra charge. Under significant pressure to sign the contract immediately and relying on the salesman's verbal assurances, I agreed to the contract.
• I later discovered that Champion does not provide vinyl siding installation over brick façades, contradicting the salesman's assurances.
Issues Encountered:
• Misrepresentation of Services: I was misled into signing a contract under false pretenses. Critical information about the feasibility of installing vinyl siding over brick façades was withheld.
• Substandard Workmanship: The completed soffit work, finalized in February, caused significant damage to my property, including broken floodlights, damaged electrical fixtures and cables, improperly replaced awnings.
Although a second crew attempted corrections in March, the quality of the work remains unsatisfactory.
• Financial Concerns:
o The total contracted amount was $10,910, based on assurances that both the brick façade and soffits would be addressed. Champion’s work was limited to the soffits alone, despite quoting a significantly inflated price for the service.
o Independent estimates suggest the actual cost for similar soffit work is approximately $3,200.
o Champion collected at least half of the materials originally ordered for the soffit work.
o The covered area for the project was inaccurately measured and quoted as 3 squares when the actual measurement is closer to 0.75 squares.
Payment Dispute and Threat of Lien:
• I made an initial installment payment of $3,273 via credit card. However, due to Champion's misleading practices and the financial burden caused, I disputed this charge with my credit card provider.
• Despite this, Champion has now threatened to place a mechanical lien on my property if the full amount is not paid within the next six days.
Resolution Attempts and Barriers:
• Despite my efforts to resolve this matter directly with Champion, the company has refused to take responsibility for their actions.
• Legal assistance has been difficult to obtain due to the perceived “small” monetary amount involved.

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