Champion AC review: AC maintenance and repair

I sent a final letter/email to Champion on October 28th, 2022. I'm including the text of that email below, as all the details are the same as written. I've tried many times to resolve these issues, to no avail. I'm just stonewalled. This is just one of many serious problems I'm dealing with right now; why is something I am asking myself about so many things, I don't know what to do about these things. I don't have money for an attorney to help with all of this, so it's like I just have to accept it all and that's that.

Sending in this complaint is the right thing to do, finally, I need to start trying to hold people accountable for their actions. Thank you.

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Denise Mettlen

5002 Tiffany Lane

Cibolo, Texas 78108

210/782-4214 c

[protected]@gmail.com

October 28, 2022

Champion AC

16018 University Oak #101

San Antonio, Texas 78249

210/699-0022

TACLA00007068E HVAC

43556 Plumbing

[protected]@championac.com

RE: Billing Charges / Repair Issues

I spoke with a nice lady in the Billing Dept a few weeks ago, while the current charge was dismissed for the monthly $15 fee, none of the others were. I am inquiring as to why?

In hindsight, it’s clear after my father passed away, I would not get the same service at this address. The first serious issue toward the end of the year '20 turned out to be the coil; tech said it would be ordered and due in, in about two weeks. I never received that coil. Within a week of this appointment, I fell and went to the ER for treatment. Within 36 hours I was deadly Ill. I contracted the first strain of the Super Virus (African) mutated from Covid-19. That was at the end of November, but since this was yet to be announced at the end of January 21, no one knew about this yet.

I basically had the hospital at home from caring for my father for six years. So glad we had enacted zoom by then. No medication worked, it was viral. I was quarantined for 3-1/2 months, so I did not call Champion back because no one could enter the house; they never called me to say the part was in either. I was just left in the cold. Literally, in the cold. Everyone should remember early 2021; the worst freeze and snow storm we've had in many years hit us. Loss of power, rolling all over, pipes busted, and everything closing…there wasn’t so much as a loaf of bread left on shelves (least that’s what my neighbor told as I couldn’t leave). I was using a room heater and a ton of blankets; closed off the room, and had delivery coming to my back door (I couldn’t stand long enough to make a meal). Of course, that stopped temporarily too. It was hell during those winter months, I mean hell froze over in this house. Then it never seemed to stop raining!

I called Champion as soon as I could about the part and the answer I got, “well, I think we gave it to another customer”, why? No answer. They reordered it, finally came out and fixed it! The technician that fixed it was kind of upset at the state of my unit. I told him it was sitting unused for several months, could that be why it is in bad condition? He said no, not like this. He said whoever had cleaned my unit was doing a very bad job and that is probably why the coil went out in the first place. He stayed longer and cleaned it properly before he left (I do know he called it in, I heard him on the phone outside). So, not too long after this repair, it wasn’t cooling. There was a Freon issue, they didn’t find why the Freon leaked, however they did fill it back up. A few months later, not cooling again. The technician was perplexed as there was no reason I should be out of Freon this soon, there must be a leak. He called the office and discussed it with another tech. His supervisor gave him the approval to fix one part and fill up the Freon again. He showed me the area he was fixing, but said that was a best guess because honestly he can’t find anything else wrong with the unit, so by process of elimination there must be a slow leak there, it was the only place it could be, so he fixed it. We are late in the year at this point. I’ve contracted Covid-19, quarantined again. That delayed the next call. Unit isn’t working again, same issue. This time was different. The tech informed me there was a crack in a brass pipe at the top of the unit and all the Freon leaked out. My warranty has expired and the cost for repair is $1,500. I don’t have that. I tried to explain this issue a couple of times, but no one seemed to want into look at the possibility there might just be a connection between all those tech calls regarding the Freon leaking, the freeze, and now a complete fail. It is most certainly my belief, the freeze caused a slight crack in the brass pipe. Spring was arriving with warm weather, the sun shines directly on the unit every afternoon, as it moves from back to front of the house. So, cold nights and heating days…the crack widened with contraction. Now, it was clearly visible and all the Freon was gone yet again.

I can’t force Champion to take this into account and obviously explaining/complaining doesn’t bother Champion either. So, now I have my last question yet to be answered. Why was I charged for a unit that Champion would not repair, every month? Not to mention, the $34/nsf charges that occurred with several of those charges because the estate account did not retain monies available for billing I was not aware I was gonna be billed for. My apologies for the length it took to get this letter in, but considering all the issues of the house/probate/health issues I’m dealing with; being disabled with Lyme Disease that causes neurological issues resulting in extensive efforts it takes to deal with each of my issues every day, consideration must be allowed for this reason, at the very least.

Cordially,

Denise Mettlen

(This email has been forwarded to the appropriate reporting agencies)