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CB Business and Industrial Review of Camper World Trust
Camper World Trust

Camper World Trust review: Scam 6

S
Author of the review
4:46 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

My husband and I responded to an offer we received from Camper World after we bought our trailer. "Once in a life time opportunity! These memberships don't open up to the public very often! We only have a couple available! Hurry now!" When we went to the meeting we were told that we could bring family, friends and pets with no problems. We can even let them use our membership without us there! We were told our maintenance fee would be $295.00 per year for exclusive access to 9 campgrounds here in Utah and that fee would never go up.

Since then...We found out that there are many restrictions making it almost impossible for us to enjoy our membership. They make it impossible to bring family. Not only can you not have guests with you on holidays, but they also demanded to see birth certificates (at every park) to prove they were our kids or our parents. That is such BS. We listed our family on our membership papers when we signed up. They never mentioned that we would have to pay a $100.00 pet deposit, for each pet either. They said our family and friends could bring pets. Then when they tried we were told it wasn't allowed. Not to mention that the camp ground hosts are rude as hell and constantly harass you while your there! Every park we've been to, (except Starvation Res) they've treated us with nothing more than disrespect. I guess they don't realize where their paychecks really come from? One interesting note: YOU are required to keep your pets on leashes and with you at all times. But the camp gound hosts are allowed to let their pets roam all over the place. Even into your camp site!

Last year they jacked up our maintenance fee from $295.00 to $400.00! Then they also charged all their members a $600.00 Assessment fee! We specifically asked them about "extra charges" before we signed up. They said there will never be any! So whats this "Assessment" then? And if we didn't pay it, they wouldn't allow us to use our membership nor would they allow you to sell your membership. They claimed that because of the economy it was necessary for them to charge this assessment to all their members in order for them to pay off all of their properties and be debt free! Well that's great for them because they put a lot of their members in financial hardship for their own personal gain. They didn't care about the impact this would have on their members. I wonder what they will hit us with next year? We even tried to sell our membership back to them or even someone else, but they wouldn't allow it.

Now today... we get a letter in the mail stating that we have to register our dog with them on an annual basis AND we have to have submit annual vaccination records AND a liability insurance policy! AND we have to present our "Camper World Dog Card" every time we go to the park or our dog won't be allowed in the park. I'm a good pet owner. My dog is registered with a chip, she is vaccinated. She's only 3 lbs and I'll be damned if I'm going to run out a pay for a liability insurance policy on her. Camper World is only interested in getting you locked into a $7, 000.00 contract that you have no way out of. They will lie and deceive you to get you to sign and then you will find out that in the end... you got screwed because they make it impossible for you to use your membership. Buyer Beware!

I found this posting on the interent a few days ago. Seems that Camper World has a history of charging these "assessment" fee's.

Just a note for what it's worth. We were new to RV camping and parks etc. We got an invitation to Camperworld presentation when we purchased our little travel trailer. I don't remember what the circumstances were but we couldn't attend the presentation. So, the salesman came right to our house, amazing. So, We probably unwisely, at the time, purchased a Camperworld full membership in about 2001 for about $3000. This gave us access to the 6 parks at the time. Our annual fee was $350.00. The next year the annual fee went up to $466.00. We were really upset about this and wrote Camperworld about our objection to the 25% increase. We didn't say there shouldn't be one, but another $116.00 annually seemed quite a bit to us. Still raising a family, mortgage, etc. And not enough time to really enjoy what we were paying for (our miscalculation). They sent back information on how we could sell our membership, with their approval. Still had to pay the annual fee until it sold or the buyer would have to pay the back payments. Then the next year we were assessed $1600.00. If we payed the assessment our annual fee of $466.00 would be locked in, never raised and no more assessments. Which ment to us that if we didn't pay they could raise our annual fee as often as they wanted to what ever they wanted. So, with reservations, we payed the assessment $1600.00, on top of the annual $466.00 fee. It cost us $2066.00 to camp that year, which we were able to do about 8 days of. It seemed almost like extortion. We even talked to a lawyer we were so surprised and angry. Now we received a notice that Camperworld is leasing a KOA South of SLC. I under stand this is a very nice place. They want $99.00 registration fee to register to use that park. Call it what they want it still sounds like an assessment to us, just called by a different name. Again we are angry. When Camperworld bought the old Belmont Hot Springs up near Tremonton they didn't charge a registration fee to use the new park. I thought our $1600.00 assesment covered any further surcharges, fees, assessments, registrations whatever you want to call them. Maybe we'll talk to the lawyer again, maybe we just won't pay the $99.00 and not use that campground. There may be assessments and registration fees in your future that you may not be aware of. We'd like to know if there are other Camperworld members who feel kind of "taken advantage of" and have a similar experience. Surely we aren't the only ones who are miffed. I talked to a friend of mine who's father had bought a membership years ago. She said he was really mad about the increase and assessment. With the money we've spent we could camp in several other public or commercial grounds and be financially ahead. With our initial $3, 000.00 + 4 years annual fees, and $1600.00 assessment we've paid over $6000.00 for 4 to 4 1/2 years Camperworld membership, jsut to camp. Even at $50.00 a night, that's 120 days of camping over a 4 year periond. That's about 30 days a year for the last 4 years. I don't know to many people that can do that. We could have camped at state or federal campgrounds or KOA or whatever for less that $50.00 a day for 120 days. The Coast to Coast fee is about $150.00 annually. But you still have to pay a fee to stay at the affiliated campground.

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The complaint has been investigated and resolved to the customer’s satisfaction.

6 comments
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AnonymousCamperworldmember
Salt Lake City, US
Apr 18, 2013 10:43 pm EDT

We also would like to log our complaint about Camperworld! What a bunch of lying theives. First, we purchase this membership in good faith, only to find out that our dues are jacked up immediately (after being told they would not). Then we are tricked into attending an "information meeting" only to be high pressured by some sleezy salesman trying to bilk even more money out of us. WHAT A MISTAKE IT WAS TO EVER HEAR OF THIS COMPANY! Nothing but fees, and more fees, and more rules, and forget about having a good time. It's like a Nazi establishment. Better off using your money at a KOA or public campground.
My advise to anyone reading this - don't get sucked in. You won't ever be able to enjoy this membership, and then try to sell it! What a joke, The procedure you have to go through to even begin selling this worthless thing is ridiculous. We are just going to cancel our membership and write it off to bad judgement.

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Beckyhackett
South Jordan, US
Apr 01, 2013 1:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

There have been several, at least four very truthful assessments of how Camperworld lies and the truth about Camperworld that were on page one. But as if god himself came down from heaven, they were removed. Interesting because I thought yelp was unbiased. In my opinion, they took money from Camperworld to remove them so that the negative information would not show, thus they could continue their scam and sell nonsense to people. Buyers, don't do it. I guarantee you, you will be sorry. Good luck to those of you who are dumb enough to purchase something at a five dollar dinner where you are giving them 7k. For heaven sake, you pack of cheapskates. Go buy your own five dollar dinner and don't be lured by a piece of meat and a bread roll. Just giving, y opinion. I've done it before on yelp and it's there for a few days and then removed. And I can tell you, I have FIRST HAND KNOWLEDGE OF THIS!

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Sharon White
Salt Lake City, US
Mar 08, 2013 10:00 pm EST

Glad to find a site to voice our frustration with Camperworld. We have been members for years and have lived through not only never ending dues increases, but assessments, fees for everything you can think of! Not only that, but being denied any financial information from the corporate office, which we are entitled to. Yes, Camperworld is a scam. You buy a membership to share with your family, and next thing you know you are having to register your dog (for a fee) park your car (for a fee) everything is (for a fee). So much for the free lifetime membership. We don't even want to go anymore because of the overbearing rules and fees for everything. It's ridiculous! And if you complain or voice your opinion, watch out! You get to deal with Judy Jensen (the office Nazi) and receive a legal type letter along with some made up fine attached to your account. Anyone looking to buy into Camperworld - DON'T! Save yourself a whole lot of grief and money!

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wendydean57
Riverton, US
Jun 29, 2011 11:16 pm EDT

Very Angry and Upset

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wendydean57
Riverton, US
Jun 29, 2011 11:12 pm EDT

Oh my goodness i thought I was the only person treated badly at their resorts, you guys tell it exactly how it is. I am such an easy going person and i ended up in the hospital cause of the stress that was put on me at Nebo. We couldnt even have a good time, constantly harrassed. I guess if you are a good mo mo they treat you better. NEVER AGAIN. I hope they get run out of business. They keep sending me charges. You know what THEY CAN KISS MY LILY WHITE ###...

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rae
Logan, US
Apr 26, 2010 12:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Susan
I totally agree.. they are the worst. I tried to work with them...they called the cops on me on christmas day...
we don't even have a dog and they drove us off.. rudenss off the chart.. I use to go to hot springs before they
got a hold of it and the people were nice enough.. Camperworld is impossible...I can't believe they are still
in bussiness... they should get an award for the longest running scam in the state. They are awful...I don't know what
to do except give the membership back to them...for free...just to be rid of them... this was supposed to be a happy
place and they have caused us nothing but stress... not worth it and expensive. no one tells you with one phone
call they can kick you out, , you have no rights no recourse. It is good to know that all the parks are like that.
all rude and harrrassive. they really are ridiculus.. most people just want to relax and get away.. If you want to
do that camperworld is the exact oppostie. They take your money and made it so impossible that you never want to
go there again. Sufince it to say they treat you like crap, there is nothing you can do about it and they are in your
pocket..big time...RUN AWAY...DON'T BELIEVE ANYTHING THEY SAY...EVER...
RAE