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Reviews and Complaints

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PurolatorCustomer service / delivery

I have so far over a dozen correspondence to C/S with tracking # asking when my package will arrive since they claim 2 or 3 different excuses from weather delay, covid safety issues or the best one that I am not providing tracking # (even when there is a thread of emails all with tracking#).

All I am trying to find out is when and where my package is but it only escalates into frustration with no answer and I am being passed around from one agent to another.
I suspect that either stolen or lost

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    RESOLVED

    The complaint has been investigated and resolved to the customer's satisfaction.

    • Purolator's response · Jan 25, 2022

      Hello Andre, thank you for taking the time to write this review. I'm very sorry to hear about your experience. If you'd like our team to further look into this, please send me the details in an email. Regards, Catherine// Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: [email protected] // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.purolator.com

    • Purolator's response · Jan 25, 2022

      Hello Andre, thank you for taking the time to write this review. We're sorry you had a negative experience with us. If there's anything we can help you with, please email us directly. Regards, Nick // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: [email protected] // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com

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