AN & Associates

Don't ever purchase anything from this piece of crap organization called AN & Associates Co. I ordered $50 worth of pictures and the phone number for this fly by night trash collector distributor doesn't work. I have no confirmation and I'm sure I will never see my money or pictures as I have heard NOTHING FROM THIS TRASHY COMPANY.

Seller info
AN & Associates Co. Inc.
800-400-0388
https://www.pinkathome.com/
Invoice ID
c12252004188240.1
Purchase details
Golden Coins 1 Piece HD Multi Panel Canvas Wall Art Frame - 15x50cm / No Frame
$9.95
Abstract City Street 3 Piece HD Multi Panel Canvas Wall Art Frame - 30cmx50cmx3pcs / No Frame
$19.95
Black & White Brooklyn Bridge 5 Piece HD Multi Panel Canvas Wall Art Frame - Medium - 45" X 22" / No Frame
$24.99
Amount
$54.89
Discount
-negative $13.72
Shipping
$8.95
Total
$50.12

I ordered the umbrella 7th October Order 60503
Umbrella dispatched 18th October
Received with the handle completely broken off and unusable.
Upon emailing the company I was told "no need to return' and they "would send as soon as available"

I have enquired over 9 times as to when I may expect the replacement and get the same 2 replies over and over, but no sign of the umbrella. I have also received emails trying to sell me another and asking how was their customer support.

MId-December 2019 I requested a refund https://www.complaintsboard.com/new_complaint/#as I felt I waited long enough but was told my replacement was on a priority list so a refund was not possible. Today 13th January 2020 I'm still waiting.

I ordered a hand roll piano for my son for Christmas for his profession and I was hoping I would receive it in time for Christmas. The item was ordered 12/9/19 @9:10 am EST through Paypal. I never received the item, no updates about it, or if they even have the item. I would like the item of course, but if not, a full refund and an explanation of why the item was not mailed.

The wife ordered a blouse through comfy blouse and when she got it it was too small. We request a refund and followed the companies directions to return it. The item was returned 10/24/2019 and as of 12/11/2019 no refund. When I email and inquire about the refund they respond that a representative will be in contact shortly. Almost two months later and now they say they are having technical difficulties. I say BS and have filed complaints with the FTC and BBB but I don't expect to see my money any time soon.