The complaint has been investigated and
resolved to the customer's satisfactionResolved breeder hq — Payment of funds
resolved to the customer's satisfaction
This company does not act ethically. They do not pay breeders for puppies delivered and they do not pay employees on puppies they sell. Employees are given a dollar amount for each puppy they sell. This comes out of the fee the puppy buyer pays to receive a puppy. The owners of the company change numbers in their system so that employees aren't given credit for what they sell - these employees work on straight commission and are required to week 43 hours per week. The puppies are very expensive and it is a hard sell so when even one sale is taken away from an employee, it makes a big difference. They claim to be upfront but behind closed doors, there is something else going on. The sales manager walked off the job after 5 1/2 years, in part because he was not paid for his work. The owners talk bout how to make the rent, utilities and coffee maker products payment in front of employees so there is no sense of security in this business. Just a little behind-the-scenes insight for potential customers - be VERY careful.