B&Q — Bathroom Installation
I am very upset with the service i have recived from B&Q, I purchased a Bathroom Suite and other iteams for the bathroom, when it came to making the full payment on these products B&Q was more than happy to take my money and i had serveral calls to make payment from the staff. Once the payment was made i didnt get a installation date from B&Q until a month later and thats was only because after the constant phone calls to B&Q for a installation date i had to make a visit to the store myself. Everytime i spoke to a member of staff on the phone the was very unhelpfull and was'nt will to help. I was given the installation date 10/11/2008 but the B&Q team failed to turn up, when i rang the installation date they advised me they trying to get hold of someone to install the bathroom suite, and dont know how long it will take. This is disgusting behaver from B&Q as a company and from there staff, its like once they have your money in their pockets they dont care when the iteams are installed or even delivered.
If i had the choice i would never of gone with this company and in future will not recommend anyone to go with this company either.
I am very upset and angery with B&Q and think they need some training in Customer Service and achiving objectives because clearly they are not doing this at the moment.