Menu
Login
I purchased several items from this on-line company and when I received the items there was one top missing. They did send it out to me but it took awhile to get because the lady "Anna" had an emergency and had to get her kidney out. I was very understanding of this issue but when I sent another one of the items to exchange it about a week later and hadn't received a credit or replacement item after several weeks. I emailed numerous times and was told by Anna's assistance Laura that it was shipped to the wrong customer by mistake. Another week or so passes and I still do not have a credit or replacement item. I contact them and am told by Laura that Anna is still sick and she is a college student doing the best she can. After a few more emails, I gave up and realized that I'm not going to get a credit or replacement item and that Anna being sick and in the hospital is most likely an excuse for poor customer service and a way to scam customers because they don't have the item to exchange and don't want to issue a refund. I don't recommend purchasing from this company no matter how cute they make the clothes look on Pinterest and their website.
I, too, have been ripped of by this sham of a company. Six weeks and no delivery. I keep getting the runaround - wrong tracking #, claims of a death in the family, etc. I threatened to report them and then received email that I am a difficult buyer and have been blocked. I reported them to the Attorney General, BBB and Paypal.
I am wondering if there is a way to warn people before they buy items from this "boutique." I never spend very much on myself, but was looking for a bohemian tank top for an upcoming cruise. I looked at the tank top I ordered several times and finally convinced myself to splurge on the item as I couldn't find it anywhere else. At first, I had no issue, and I could see how some might think this business is legit. I received the tank top fairly quickly. However, I ordered a medium and was given a small. I also noticed that the seam on the right side strap was mismatched like it was poorly sewn together or broken and poorly sewn back. I contacted the company and asked for a refund. She stated she had a medium and seemed eager to please. So, although I was unhappy about paying to ship the item back, I paid to return the wrong size tank top. I reached out to the company with shipping and didn't hear anything back. I waited a few days after they received the item and I still didn't hear anything. I began searching around on the internet and noticed they have several complaints on the Better Business Bureau site. I emailed letting them know if I didn't receive the item or a refund I was contacting BBB. I heard back then with a flurry of emails, claiming they had emailed and telling me to check my spam box. I did that and there were no messages from them until I sent the email stating I would contact BBB. They began being extremely unprofessional and rude. They tried to blame it all on my email account. I am a teacher. I use my email daily and it is not the problem. They also seemed to contradict themselves within the emails. At one point saying they had refunded and then at another saying they had already mailed the item. I do have tracking and hopefully will receive my item within the next couple of days as the tracking stated. I am concerned due to complaints of fake tracking being sent, but time will tell. However, I would not order from this company ever again and would encourage others not to do so either. Better communication and professionalism would be good for this business. In the end, the quality of the item is not what one would expect for such high end prices. I got email from them stating I was blocked from ordering from the again, which is just too hilarious. Like I would.
I too was ripped off! I was told I could return the item. I ordered medium it was small...very small. She never did anything she claimed she would do! Horrible place to do business with! Dont but from this place ! And The items were gently used...I didn't know it was an online thrift store.
Same experience as you all write - Anne/Anna Jackson claimed my item was lost at customs yet she refused to provide tracking. Said she resent another and refused to send tracking. Then was dealing with a “tragedy “. She stopped responding and thank God for PayPal who helped me get my money back. She eventually did provide tracking - and it was fake tracking! I ordered my kimono on November 27 and the tracking said the item was delivered November 23! Unless she has built a time machine, she was lying. I am embarrassed to say I read these reviews and bought anyway with fingers crossed as I Loved the Kimono. DONT DO IT! Believe me, you will be sorry. Notice her website doesn’t even have a phone number - should have been the first red flag.
I too have been ripped off by this company. I purchased a kimono size small they sent size large i sent it back and havent received a replacement as promised. Ive received many emails from Anna Jackson apologising and promising me extra gifts and a gift voucher .. but nothing but promisers to date. Its been 6 months.
All i can do now is warn people NOT TO PURCHASE ANYTHING FROM BOHEMIAN ANGELS your seriously throwing your money away.
I have had the same experience with Bohemian Angel and Anna. I sent back 2 defective items and was promised a refund about a year ago. I even have evidence of thr postal receipt and statement from them but they never refunded funded my mimey after weritng dozens of letters. this is called stealing! Robin Sierra