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Blue Stream Fiber

Blue Stream Fiber review: Refund not received

M
Author of the review
1:53 pm EDT
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I paid my monthly bill in full $157.20 (account # [protected])

online via my debit card as I have done since I became a Blue Stream Fiber customer on Feb 9th for the period of Feb 10,2022 to March 9,2022. I cancelled my TV and Internet service on Feb 17,2022 as well as returned all Blue Stream Fiber equipment same day (receipt # 1265662) Feb 17th as I was moving out of town the following day and was told they would pro-rate the service I used for TV & Internet for the 7 days and issue a refund check in 6 to 8 weeks. I still have not received my refund check or they still have not refunded what I'm owed back to my debit card. I have called several time asking when I can expect my refund and have been getting a run around, I call after 6 weeks was told by their customer service 2 more weeks. I called after 8 weeks was told refund checks will go out on March 23rd, called after March 23rd was told those checks will go out May 1st,2022 called again on May 10th spoke to customer service agent Francis said my check could have gone out any time between 3/23 & 4/23 asked for check # she didn't have it had to check with accounting asked for their number she didn't have it asked to talk to a supervisor on duty was told Mr Anthony Reyes would call me back asked if he would call be back same day Francis said yes have not heard from Mr Reyes or anyone at Blue Stream Fiber and still no refund check.

Desired outcome: Please refund via check to my current address that I gave Blue Stream Fiber when I return their eqp. or back to my back account that I paid them while I was a customer.

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