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From the time of installation there were two cracks in this emerald cove fiberglass pool. I quickly informed the pool company 'Hawaiian pools of pinellas, inc.).
The pool as patched (with water in pool) as well as re-fiberglassed (with pool drained) multiple times ( 4 reported complaints). After the second report of cracks, always in the same two spots (deep end directly under light and stairs same spot each time), the manufacture Blue Hawaiian Fiberglass pool representatives personally came to my house and assured they would fix this issue permanently. They were wonderful and informed me to go directly through them for these crack occurrences.
I reported cracks two additional times through the years to the manufacturer with no issues, they scheduled and did the repairs each time through my manufacturer warranty.
Therefore, even though this pool has been a constant and consistent problem with these cracks resurfacing every year or two I have not needed to file a complaint because Blue Hawaiian has taken care of the repairs with no issues.
Now on Oct. 14, 2009 I once again called Shad the office manager to report the newest crack on the stairs (always same location). This time he has defensive (though professional) and stated that this was not a manufactured defect (which is determined if the repair people find 'air' in the material). Shad informed me that the pool contractor went out of business this year and nothing will now be covered under my 35 year shell warranty.
bottom line is I have a constant recurring crack in this fiberglass pool, from day one. I believe this is a manufacturer defect and Blue Hawaiian Fiberglass pools is responsible for the repair. I believe the manufacturer is trying to bafflle me with [censored], so to speak, with the jargon about 'air' is the ONLY way to prove defects. I strongly believe this pool was created cheaply or incorrectly from the beginning, while the patent was pending and not many of these pools were build yet. I believe there is more to being a defective pool shell then just the 'air' test, (how about not enough fiberglass strength or imperfect design). Therefore, this manufacturer is responsible to permanently fix this pool - their pool design.
All I want is the Blue Hawaiian Fiberglass Pool manufacturer to permentant fix the crack on the stairs - with the pool drained properly - under my 35 year shell water as written on ALL their marketing hype and paperwork.
Consumers beware! just because you see in the marketing paperwork about warranties it doesn't mean the manufactures will stand up to their words.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased my home 5 years ago & was excited about having my own pool. The first 3 years were great but when I attempted to open my pool on the 4th year I found a crack in the fiberglass running the width of the pool from stairs to wall. My first solution or so I thought was to. Contact the company that the pool was purchased from only to find out they filed for bankruptcy years before for embezzling down payments from potential pool buyers. My next option was to see if my insurance covered this because I specifically asked for extra protection coverage because of something like this happening.
Needless to say every effort was shot down and now I am stuck having to pay the out of pocket expense of repairing the fiberglass bottom that now has two cracks & the concrete around the pool because the pool tried to "pop" raising everything around it.
When I read the paperwork that the seller left behind blue Hawaiian pools come with a 35 year warranty that now isn't worth the paper it was printed on even though the pool is only 12 years old. Any suggestions?
My BH pool cracked the first time they put water in it; and now I am up to crack # 5. They fixed the first crack only. After that they said BH was owned by Viking; and they would not honor the 30 year warranty! I am so disgusted with my BH pool. If anyone knows how I can get some help; please e mail me @ dnmorris82@yahoo.com
I had a Blue Hawaiian fiberglass pool installed by Blue Dolphin Pools of Tampa about 8 years ago. The dealer went out of business several years ago, but I did get a crack in the side of the pool after the dealer went out of business. It was repaired by Blue Hawaiian of Pinellas and the repair has held up. It did take a number of calls to Blue Hawaiian before someone was sent to repair the crack. There have been no cracks since that time. What I would like to share is that I watched every minute of the pool installation. I had my own concerns the day they said they would be pouring concrete the following day for the deck, because I could clearly tell that by the end of the day the installers had not completely backfilled around the walls of the pool. There were several areas where the dirt was not compacted up against the walls of the pool and common sense would tell you that with one gallon of water weighing 8 pounds, that 9, 000 gallons of water would put a great deal of pressure against the pool wall, requiring there to be equal opposing force of dirt behind the pool walls all the way around. That evening, I went all around the pool myself with a shovel - filling in any gaps and jumping with my full body weight to compact as much dirt as I could around the pool walls. The next day the crew came to pour concrete and I was glad I had taken the initiative to correct what I saw as a flaw in the installation process. I must have missed that one area where the pool cracked about 1 year or so later. My pool also suffered a leak from a broken pipe which was installed at an improper angle causing it to break under pressure 2 years after installation. I had to pay for that repair out of pocket. A friend of mine was not so lucky. I referred a close friend who also purchased a pool from this company. I advised her to watch how they backfilled the dirt and to make sure they took care to do this properly. She did not pay as close attention as I and within 1 month of installation, her pool cracked all the way across the stairs and Blue Hawaiian tried to put the blame elsewhere. It took several months and numerous complaints before a repair was made. Needless to say I was mortified for having referred this company to my friend knowing the ordeal she and her husband went through trying to get the huge crack repaired. If I were to install a pool again in the future I would still choose fiberglass, but I will be sure to check references and complaints and do my homework before choosing a contractor. I will watch the installers like a hawk and make sure the dirt is backfilled properly. These companies should not be allowed to get away with denying liability for negligence of those they hire to install their product.
The crack reoccurring on the stairs is caused by one of 3 things.
1. The pool stairs were not properly "washed in " so that the stairs are supported by the backfill material [typically sand].A hollow sound should be heard when you tap on the stairs with a broom handle.This would be an installation short coming.
2.The gelcoat pool surface is too thickly installed by the manufacturer.If the gelcoat sagged while it was still wet, this causes it to "pool or buildup" at the 90 degree angle at the bottom of the step riser.Gelcoat is not intended to be more than 40mils.thickness & becomes brittle when installed too thick.
3.The pool manufacturer may have not put enough fiberglass material in the pool shell on the area of the crack. Unfortunately, the "human factor" can sometimes enter into any equation.
Any or all of these items can be permanently corrected, but not inexpensively.
My company has been manufacturing & installing fiberglass pools for almost 40yrs. You are welcome to call us if you would like to chat about repair options.
Wayne [protected]