The complaint has been investigated and
resolved to the customer's satisfactionResolved Bigelow Homes — Most upsetting experience my husband and me have ever experienced
resolved to the customer's satisfaction
Purchasing a new home in Legacy Square home development in Park Forest built by Bigelow Homes to say the least has been the most upsetting experience my husband and me have ever experienced.
If we knew, what we know in regards to the many issues we would face purchasing a home from Bigelow homes we would have looked elsewhere.
Below are several incidents that have occurred since our 9/18/07 closing date.
1. Our home has a mailbox on it; however, the post office has informed the residents that we will NOT be receiving any mail in the mailboxes currently attached to the homes. All residents will be receiving cluster boxes throughout the community in which we will need to go and retrieve are mail.
2. 2 weeks after moving in, we experienced a leak over our kitchen, which was due to valves not properly secured. The leak happened on a Saturday evening; however, no one came to address the problem until Monday. My husband had to take time off from work to be there while the problem was fixed, resulting in a decrease in vacation time. If it were done right the first time, the leak would not have occurred.
3. Many residents of the Legacy Square community were charged for water consumption used prior to closing dates of new occupants. To date despite numerous complaints issues are still ongoing with no resolution in sight.
4. Materials used for gates to separate property are dry rotted.