Alliance Virtual Office review: No promised services and unfulfilled cancellation promise

I have never experienced this level of blatant unprofessionalism in my life. Over the past 6 months, Alliance Virtual Offices has shown a complete lack of accountability, communication, and basic service delivery.

In that time:
• I have never received a single piece of forwarded mail, including critical IRS and tax documents.
• I reached out to multiple support staff — no one responds.
• I was told to submit a “Formal Termination Notice” to cancel — but no such form exists on their website under the directed section.
• All emails regarding cancellation or support have been ignored.
• I was promised cancellation with no further charges after filing a BBB complaint — I accepted, and again, no follow-up and am being charged.
• Office location I was sold did not have staff onsite during normal business hours, which was promised during onboarding.
• I have been billed monthly since November 2024 for services I never received.

This company should not be advertising professional office services when they can’t deliver basic communication, staffing, or mail handling. They’ve wasted my time, cost money, put my business at risk, and failed to deliver the most essential service: receiving and forwarding mail. Absolute fraud built on empty promises.

Avoid this company at all costs.