Menu
Login
After an online inquiry, I was initially quoted a "flat rate" price to move me from Michigan to Florida in exchange for agreeing to book the service immediately "because I was a veteran", and the owner of the company (who was also supposedly a veteran) had a soft spot for fellow veterans. At that time, I provided a comprehensive description of my household items.
After about 72 hours I began receiving calls and voicemails from Cameron, the "quality manager" to review the inventory of my household (which I had already done during the initial call), where he essentially accused me being deceptive during the initial quote, offered me a new quote approximately 30% higher, along with a copy of their cancelation policy outlining that after 48 hours I would sacrifice my full $660 deposit if I were to cancel the booking after I threatened to do so. Due to my time constraints, I reluctantly agreed to the price increase, and received a new copy of my inventory where Cameron removed my mattress from the list. A detail I missed given that I was training a new employee at the the time of the call, and I simply missed it. Mind you, my new quote went up, not down, so I was not given a reduced quote due to removing items, so it didn't occur to me to look for that (my fault).
When the movers showed up, he immediately pointed out to me my mattress was not on the inventory list and the price would be raised again (approximately another 25% even though I was sending half the number of boxes, and none of the garage items from the original quote) if I wanted that "added". I had no choice but to agree.
As the movers were leaving, I asked what the average timeline was for them to deliver my furniture to my new address. He replied it averaged 5 to 7 days. I wasn't looking to hold anyone to this, but just wanted a rough idea, but since being advised of this, I accelerated my departure to make sure I was at my new address since the contract read that I would be penalized if the company had to wait for me for any reason.
Once arriving in Florida, there were literally zero communications from the moving company. After 2 weeks, I began calling once a week because I was getting tired of sleeping on a hardwood floor. Every time I called, the only update offered was that I will be contacted when a driver is assigned, but was told that their contract allows them up to 30 business days from the initial date that I told them I would be available to take delivery. I finally received my household items just short of 1 1/2 months after they picked up my household.
Once my household items arrived, every box (which I bought brand new a couple of weeks before the move) all looked as though they had been kicked off the back of truck. My dining room set, which was only 3 1/2 months old, is severely damaged. To be fair, they told me I have some type of insurance, but I would rather deal with the damaged furniture, than spend another minute dealing with this company for any reason.
Desired outcome: I would like a refund for the upcharges Cameron assessed, and the upcharge for the mattress that I was charged when my items were picked up due to Cameron removing it from the inventory list.
We also had terrible experience with this unethical company . They arrived at the location and refused to go up stairs, even though they were aware. One single driver , I was forced to help him move my stuff to a storage unit which I had to rent. Damaged Goods - report them!