Alelly review: Order not received

Placed an order on May 31. Never received my package. I contacted via email on June 9 and received a response on June 10. The person responding to me (Ella) said I should get the package in 2-3 weeks. I waited and still nothing. I sent another email and have sent several since and they do not respond. I’ve also called and left a voice message but no one called me back.