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This company has a few locations:
324 Sidden Street, Mount Airy, NC 27030
7672 Crossing Ridge Drive Belews Creek, NC 27009
The Principal, CFO is Gina Sheets AKA Barnes. I would not recommend this company to anyone. The Principal Owner, Gina
Sheets (Barnes) is shady, unprofessional, not trustworthy, and
completely rude. We purchased a home through this company and they will not return calls, and when you call, she will not give you her name. Has
threatened us about changing our locks if the overages were not paid,
even though, we had NO walk through. I am filing complaints against this
company and some of their affiliates. We may try and get a class action
suit against them.
There is no update, I have tried to contact the company and Gina's reply was, "then sue me".
This company has a few locations:
324 Sidden Street, Mount Airy, NC 27030
7672 Crossing Ridge Drive Belews Creek, NC 27009
The Principal, CFO is Gina Sheets AKA Barnes. I would not recommend this company to anyone. The Principal Owner, Gina Sheets (Barnes) is shady, unprofessional, not trustworthy, and completely rude. We purchased a home through this company and they will not return calls, and when you call, she will not give you her name. She works with Bob Anderson, and he is just as shady and unprofessional as Gina. He was the salesman for championdirectmodulars.com., which his website which has been down for over two months. However, here is his contact information, Bob at [protected] or at factorydirectmodulars@gmail.com.
They also took us for the permit money, I had to pull the permit on April 12th 2017, and my husband was listed as the contractor. It should have been them pulling the permits, and paying for the permits. This was a construction loan, to build a modular. The people they hired to trim the home did a real bad job, in fact, I do not think they could build a picture frame, that is how bad the trim does not fit on the walls. The foundation is cracked in many places and we haven't even moved in yet. Which bring me to the delivery and when we were supposed to have moved in. We ordered the home on January 3, 2017, and Bob told us we would be able to move in by May. Needless to say, that did not happen. They finally finished at the end of August. Additionally, in the master bedroom there was suppose to be a sitting room, they gave us another closet. I had to pay one of the contractors, Randy $400.00 to change it to what it should have been, because Bob would not do anything about his mistake. Just like the house was to have a ceramic top stove, got an electric one. Therefore, I lost the window to sell my home during the summer.
They removed a very nice concrete pad that did NOT need to be removed. Then tried to charge us $500.00 for removing it. They also just piled up the concrete a short distance from our home. We will have to pay someone over $2k to put one there. They destroyed over $400 in landscaping, by literally placing pallets of concrete blocks, and garbage. She threatened us about changing our locks if the overages were not paid, even though, we had NO walk through. I am filing complaints against this company and some of their affiliates. We may try and get a class action suit against them. Do your research, and you can look up their licenses, which I did and neither one has a General Contractors license. I told Gina I will see her in court, they owe us at least, $9, 000.00 + because we will have to pay someone to remove the concrete. I would STAY AWAY from these people and their companies.
This past weekend on 11/4/2017 we had to pay a master electrician to come out because we had no power to our well. When the problem was discovered it looked like they installed used wiring from another project to cut more corners. I am posting a photo. Additionally, here is a photo of the concrete pad they removed, when we did not want it removed, and they stacked it up a short distance from the house. My husband reminded me about the atrium door and weather-stripping that had to be replaced, which was one of the overages that Gina threatened us about changing the locks if they were not paid; we had to meet her in a Wendy's parking lot. The reason it had to be replaced was one of the workers she sent over was caught in the act (by my husband) trying to get into the house using a credit card, and then a screw driver because they did not have a key. The damage was extensive, not only did she not provide the workers with keys, the foundation crew had to get a five gallon bucket and take water out of our lake, because we did not have water hooked up yet. Once the home was set and put together, it still needed stairs, but the workers took it upon themselves to use the pallets as a ladder and climbed into the closet window. I will post photos of that as well. Trust me when I say, look into other companies and stay away from her and any company she is affiliated with, that includes Clayton Homes of Reidsville.
More photos, only able to put one at a time. The damage to the atrium door.
Wanted to post her contact number [protected]. As well as her practice is now under investigation for fraudulent and misrepresentation.
These ATTACHMENTS are falsified, and we can prove it. Again, look at the photos, I will be sure to take more of them because it looks like I will need them for court.
This is proof the documents submitted are false. Here is the concrete today, I also have the messages about us not paying for the concrete removal.
As far as this complaint we have attached the memo's that not only prove no harm on our part but also prove several lies within the complaint that are truly unfortunate given we had no intention of having a transaction go this far off course. That being said a bit of background. This customer contacted us with a specific floor plan already provided by another retailer. It was for a floor plan that we have never sold mostly because its not of the quality of product we strive or sell regularly. That being said the customer was insistent that he wanted this house due to square footage, layout and affordable price. The customer ALSO consistently explained that he needed everything done to keep the costs down. He brought his own loan approval to the deal and honestly that was all we cared about at first given the bank had done several projects for us already and we were comfortable with their construction to perm program. Anyways the land being purchased already was improved with well, septic, driveway, barns, power, etc. We therefore were told to worry about the home, set, trim, heating/air and hookups so that the price again could stay as low as possible (as low as possible was told to me more than anything else). The customer after we ordered the house got engaged, and subsequently married and this person whom was not our customer is the author of this complaint but not the one involved in the daily decisions, contract, loan with bank, permits, etc per HIPPA laws. Now since the author is not the one who we contact about the project since the author was not our customer there will be a few lies within this complaint happily disclosed.
First off the largest item should be addressed the concrete pad. The placement of this home was to be at the end of a circle driveway. The length of the home caused a situation of either removing some mature pine trees and not lining up properly with the driveway or remove the concrete pad to put in the foundation. The CUSTOMER was given the option and he selected the concrete pad verse the trees and not lining up with driveway, NOT the author of this complaint. In addition the customer paid for the removal in cash outside of his loan. A) we can not make the home smaller and B) we received permission from our customer for course of action. See item listed as ATTACHMENT D for confirmation from customer of removal of concrete pad. See ATTACHMENT D2 for invoice payment for the work of $500. Now its hard to come back months later and blame us for the lack of a concrete pad that you concurred to remove and paid to have removed.
Second item to address herein is the floor plan of the standard closet vs the sitting room. In the customers own complaint with the state they presented the floor plan with the standard closet, which is what we presented and ordered 2/10/2017. The closet that the author herein mentions cost roughly $500-600 more given extra windows, layout change etc. AGAIN OUR customer kept emphasizing keeping the costs down and went with the standard closet as even they acknowledged with the state floor plan submitted. It even says on the spec sheet and floor plan there was to be carpet in that area of the closet. The new wife (not our customer) wanted vinyl and a sitting room. See attachment C1 and C2 for plans sent to and received by customer. NOW for irony the potential solution was to have the someone replace the carpet and redesign the closet. The customer HIRED outside this deal the same crew that trimmed the home inside and out that they proclaim could not build a picture frame... If you think they can not build a picture frame WHY would you employ the LATER after the home is complete to redo your closet? (Again actions do not concur with complaint) BTW the trim crew redid the closet for less than the factory was going to charge in the first place. I JUST SHOOK my head on that one.
Third all homes built go through a process of completion for inspections, sign off, etc to meet codes, then we have a punch list done to touch up things, replace things, whatever the issue may be. As with EVERY build things happen. This punch list is then addressed by us with the factory, subcontractors, etc to rectify to the customers satisfaction (note this is long after the county building officials have already certified the home for occupancy, which in this case was July). Anyways we have asked for this punch list. We have received acknowledgement of having the punch list but not returned. Once the occupancy certification has been issued and the bank has funded the transaction we can not just walk into the house and do the punch list for the customer so when I come on here and hear about cosmetic issues I cringe because we can not fix what we do not know. HELLO (see attachment E text conversation about having punch list and needing back)
As far as wiring to the well we were never contracted to wire a well that was existing for 20 years, we were strictly contract to wire the house and the heating/air system. Not sure how we could of used old wire and screwed that up when we never touched the well.
As far as $400 landscaping (no confirmation this existed), I am not sure about anyone reading this post but I am not sure who would plant $400 in an area where 120 ton crane and two sections of a house weighting north of 30, 000 lbs and a 76 foot long foundation is going to be built.
Lastly I would like to express that we offer homes at wholesale prices without sales centers or layers of management/overhead compared to retail channels and this customer purchased from us for that exact reason. They brought the plan they wanted, they dictated the terms of how they wanted it, we are not a pressure selling organization because our process keeps us very busy with MANY happy customers (available at ANY time as references, our customers this year alone saved over $350K documented dollars buying from a two person operation). Its sad that this customer has apparently put themselves into a situation of a new marriage, two mortgages, many upgrades and items purchased for the new property that were very costly leaving themselves strapped financially. That being said that has nothing to do with what they contracted us for, nor does their ignoring doing the punch list open the door to scrutinize us for the product (product they brought to us to build).