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I've been ordering contacts from 1800Contacts for several years now. They always say they will price match any pricing that you find that is lower than theirs. well today I learned that their pricing is almost double what other on-line stores are charging and when I let them know what I found, they said as long as they could verify the pricing they would gladly match the price. When the representative was able to confirm the price I found on the website for VisionDirect.com, she said because the price was so low that she would need to check with a supervisor...long story short...after being left on hold 2 times, they said they could not match that price. Needless to say, they are not price matching anyone that is substantially lower...DO YOUR HOMEWORK AND SHOP AROUND...1 800 CONTACTS IS A RIP OFF.
The complaint has been investigated and resolved to the customer’s satisfaction.
They also repeatedly spam you sending multiple emails a day everyday even after unsubscribing several times. This is a really terrible company. There are better prices out there and they will never leave you alone once they have your information. The only reason I ever did business with them in the first place was because they were associated with Walmart. Now that Walmart has their own Vision Center I get better deals and quicker contacts. If I could just get these 1-800 Contacts criminals to leave me alone it would be great.
I too have had a great customer service experience with these folks, just today in fact. I e-mailed them asking why (at the time of the e-mail) it had been 12 business days and I still hadn't received my order. Within ten minutes they'd not only e-mailed me back with a tracking number for the order, but they had issued a replacement order sent overnight with delivery confirmation. When I asked what to do with the other order should it arrive at some point, they told me that I could either use the prepaid shipping envelope they would include with the replacements to return it, or if I wanted to I could just keep it. I'm going to send them back should they show up, simply as a thank you for their awesome customer service.
i'd have to disagree i love 1-800 contacts, great service!