The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
1 800 CONTACTSdeceptive pricing

I've been ordering contacts from 1800Contacts for several years now. They always say they will price match any pricing that you find that is lower than theirs. well today I learned that their pricing is almost double what other on-line stores are charging and when I let them know what I found, they said as long as they could verify the pricing they would gladly match the price. When the representative was able to confirm the price I found on the website for VisionDirect.com, she said because the price was so low that she would need to check with a supervisor...long story short...after being left on hold 2 times, they said they could not match that price. Needless to say, they are not price matching anyone that is substantially lower...DO YOUR HOMEWORK AND SHOP AROUND...1 800 CONTACTS IS A RIP OFF.

Responses

  • Le
    Leo777 Apr 11, 2016

    They also repeatedly spam you sending multiple emails a day everyday even after unsubscribing several times. This is a really terrible company. There are better prices out there and they will never leave you alone once they have your information. The only reason I ever did business with them in the first place was because they were associated with Walmart. Now that Walmart has their own Vision Center I get better deals and quicker contacts. If I could just get these 1-800 Contacts criminals to leave me alone it would be great.

    0 Votes
  • Cy
    Cyberxion Mar 13, 2012

    I too have had a great customer service experience with these folks, just today in fact. I e-mailed them asking why (at the time of the e-mail) it had been 12 business days and I still hadn't received my order. Within ten minutes they'd not only e-mailed me back with a tracking number for the order, but they had issued a replacement order sent overnight with delivery confirmation. When I asked what to do with the other order should it arrive at some point, they told me that I could either use the prepaid shipping envelope they would include with the replacements to return it, or if I wanted to I could just keep it. I'm going to send them back should they show up, simply as a thank you for their awesome customer service.

    0 Votes
  • My
    myiawoodson1 Jun 21, 2011

    i'd have to disagree i love 1-800 contacts, great service!

    1 Votes

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