Starbucks
reviews and complaints

Sometime in Dec of 2023 I went into the Starbucks in SouthCoast market place in Fall River Ma. I did my mobile order as I always do for my coffee on this day however my coffee was awful I asked the barista Riley if she kindly remake it as it didn’t taste right that maybe something was wrong with the machine or something. I didn’t want her to feel as if I was complaining about her making my coffee as I did a mobile order and had no idea who made it anyways she picked my drink up looked at it and assured me that it was correct …I was very shocked by her response i assured her that something was of with it that I drank one everyday. She did remake it and it was great I went to leave and she rudely shouts your welcome! As I was leaving i was very confused on why she was so upset with me asking her to remake my coffee (only time I have ever asked a barista at Starbucks to remake my coffee) I never complained about Riley and the incident I let it go fast forward to 1-7-24 @10:46 a.m. I get my usual mobile order and on this day my children asked me for cake pops I went to the counter and asked the barista at the counter for my cake pops and guess who it is that’s right! Riley well I guess she remembered me because what happens next left me more confused than anything after taking my order she takes the next customer behind me proceeded to take his order (not an issue) once she was done taking his order she than walks over to the barista who is now making the gentleman’s coffee that was behind me. Here’s where I got very confused and angry although I said nothing I do not understand why she went to make someone’s coffee who was already being served instead of grabbing my cake pops which were literally right behind her when I first placed my order. Now once the gentleman who was behind me had his coffee and was on his way is when a barista went and grabbed my order. Now I’m not trying to be that nagging person but I don’t understand what I did to the barista to have her be this unprofessional to a paying customer I will no longer go to that Starbucks which is a shame as it is less than a mile from home but my fear now is that I’m actually complaining about Riley and her unprofessional service is she going to spit in my coffee or worse next?

Stopped by my local starbucks today to get my wife her favorite frapp. I get in the drivethru, order, wait in line, get to the window to pay. I hand them a $50 bill and they say they cant change that. A multi million dollar company and a meager $50 bill shuts them down. Needless to say I left with no frapp. The least they could have done was let me have it, would 1 free frapp throw yall into bankruptcy? It was already made so I guess one of them enjoyed it or either they poured it down the drain.

I went to pick up my bag tonight at 7pm and the store was closed and in total darkness when I got there so I havent received any food at all. £3.59 paid.

Order ref : q093sq5qq4d

Store address Starbucks, 3 Wallop Drive, Basingstoke, RG22 4TW

Staff in Sainsburys next door said they will be closed for a few weeks now, no signs up though so dont know whats going on?

Please refund me

I have a gold card since 2010 and I am always getting a drink from Starbucks. Well both last year and this year I never got my birthday drink. I sent them a email and this morning I received a reply with a mistake my name is Maria and they said dear Kate. They said that I need to purchase a drink before my birthday and I did that the Tuesday and Friday before November 6th ( my birthday) and they hope that I will get my drink next year and also they want my 16-digit number from my gold card to check the number is [protected].

Maria Lynn

It’s wrong to see you have these cups available and not be able to order them.

I went to Starbucks here in Leavenworth Ks in Sep and was told they sold out. Yet I see online they are selling them for hundreds of dollars. I was looking forward to getting the 2023, nightmare before Christmas just one for me to enjoy. Yet ever time I asks they say they sold out never once saw them on the floor. There has to be a solution where it’s not only certain people buy them all and charge triple the amount on the internet . You can say it’s first come first serve but something or someone is taking them all .

Maybe figure out we’re we can pre-order just one that would be fair.

10/08/2023

I have been a customer for several years and this is the second time you have

discontinued these items, why? The hot chocolate is bland without an added flavor. I have tried other flavors and they do not give the drink a pleasant taste. Please consister bring them back. I do not drink coffee, so hot chocolate is my only choice. So many people enjoyed this syrup and the cookies. I hope you have gotten many complaints about this issue, so you will reconsider your decision soon.

Thank you inadvance for your help, JH

He came outside and raised his fist to me like he was going to hit me and went back inside like nothing had happened please fire 🔥 him people like him needs to be in prison for assult please fire 🔥 him thank u he is a danger to the company and to the customers as well I am 82 yrs old I wasn't doing nothing wrong there's something wrong with your manager at the starbucks in orange city fl please fire him I ask u please and everyone else please watch out for this manager at starbucks in orange city he's a monster thank u

I order on the app ahead of time here at the hospital. Today, again my order was trashed. no refund, no nothing. This is unacceptable. This is about the 5th time this has happened.

Will you please get the folks there to stop throwing our orders in the trash because we don't always get there in 30 mins. Many of us are busy seeing patients and get bogged down at times. To then go to the counter to find out your order has been trashed is really a humiliating kick in one's crotch. They don't even give the orders to hungry homeless people nearby. I could accept that.

But no! You send it directly to the garbage. I have probably spent thousands of dollars with your company and today is the last day I will spend another red dime with you.

About a week ago, I received a gift card loaded with 75.00 for my graduation. I am a starbucks junkie so the card is going to good use. I have only used it twice before I misplaced it. Therefore I called the customer service number and spoke with yoon. she started a case number for me Cs 2438901. Yoon was very pleasant and assured me that she would close the lost card to save my gift. Then she directed me to purchase a new empty gift card and the new rep would be able to load it and I would be ready to go.

When I called back an hour later with a new empty card in tow I spoke with Liam. Liam was not great. Liam was condesending and asked how did I obtain previous card; had it beenpurchased or stolen?! Just wow!? After keeping me on the phone for at least 20 minutes while Liam conferred with a specialist five or six time. Liam told me that he had been advised that he would need to see a copy of my receipt? again what for? I can read it for you right now but okay. I felt my fuse was about to blow so I asked to speak with a supervisor. After that I spoke to Benjamin who was more less condesending. I then spent the next 30-45 minutes on the phone repeating everything that i had just told Liam and Yoon. To no avail, I will still have to wait 7 to 13 business days to receive a new card because "they" cannot verify my pin from the lost card. Well that's probably because it's lost! Nevertheless, I am dissapointed at starbucks and there representatives. I feel as though it is racially motivated. Like what business does that...I read the receipt off to Benjaman and Liam the store # location# trans# what next do you need my blood type as well?

I hate that I ever asked for the gift card as a graduation gift. As much money as i spend on butter croissants, hot white chocolate venti and caramel ribbon crunch venti I should be a VIP there.

Last, I was told that IF i had a Starbucks account that it would make a difference. But When I asked how would it make a difference in this situation Ben could not tell me. That's unfortunate and foolish.

Sorely Disappointed

The bad experience happened in Place Montreal Trust on Wednesday August- 9.-2023 around 4 pm with chair Ashley blonde hair she snapped my credit card from my hand and tapped it with double the amount while I was telling her the amount is wrong her manager refused to correct the mistake and she was impolite and rude unprofessional tell me what you call this stealing .I am still shocked it never happened that someone snapped my credit card from my hand .