Costa Coffee
reviews and complaints

Over one year ago in 2023 I contacted Costa Coffee regarding the state of the external seating at the branch in Montrose Scotland.

I gave feedback that the patio area tables and chairs were in a very sorry state, dirty, uncared for, rusty furniture, no umbrellas, filthy ashtrays etc I sent them pictures.

The reply was polite saying new external furniture was on order.

One year later in 2024 nothing had changed, I again contacted Costa, sent new photos, and the answer was, new furniture was on order.

The rusty furniture stains your clothes, the filthy ashtrays are disgusting when having food or drinks, broken tables, litter, it is clear now Costa have no care for the premises, customers or staff

I have tried to fill in the complaints form and was unsuccessful for some reason.

The problem is the Costa coffee outlet is providing under measurements from both machines. I have asked the staff several times about the fact a large Latte is charged and at the higher price than a regular. However the large Latte fits in a regular cup. This only seems to happen at this particular outlet. 405 Hythe road Ashford TN24 0QQ.

Having had cause to complain about a member of staff at the scoffs branch of costa, I went into your new branch of drive through in Newmarket suffolk, where I unfortunately came across the same individual. Her name is Scarlett. She proceeded to take a male member of staff to o e side and was pointing at me and clearly talking about me. I asked her to please keep things civil and not start anything. She then came forward and told the young girl taking my order not to serve me. I asked if the manager was available and another staff member pointed to the boy that Scarlett was whispering to on my arrival. He was also very rude to me. I was totally humiliated for no good reason in front of other customers. I will obviously never enter this costa again.

Today 23/2/2024 I arrived at my usual time at Costa Coffee in Meole Brace Retail Park, Shrewsbury. When I was met at the door by a woman and a burley bouncer-type gentleman and was presented with a letter and informed that I was banned for 3 months from the store. On enquiring why I was informed there had been a complaint against me by a staff member. When I asked for details of the alleged offense I was told NO, I also asked for the person's name and was told NO again. I have been coming to this store for the past 4 years every day (except when closed for holidays). I have been both slandered and liable by these accusations, with no redress to defend myself other than by seeking legal advice. I feel that I have been mistreated by my age (65) and opinions. I have never been anything but considerate and polite to your members of staff. I look forward to your early reply

I was in Burnley Costa on Wednesday 24th of January. We made our order, payed then sat down at a table, it was then that I noticed that YET AGAIN they where using paper cups. I had my Auntie Betty (85 years old) with me so I went back to the counter and asked for her cup of tea to be put in a proper cup as she could not hold a paper cup. This was refused! Even though we all could see clean cups. As yet again the dishwasher was not working, it would seem that the dishwasher in Burnley does not work more than a few day in any week. My daughter and I go for lunch regular and you are using paper cup more and more. I asked for my money back and left, we went to a café just across the street. We will not be going again to your café in Burnley.

You need to give your staff customers care training, my working life was in retail and bar work and I have to say if they were my staff they would be looking for a other job.

We visited your instore cafe yesterday at Tesco, Tebourba Way, Hampshire SO16 4QE and were disgusted by the hygiene. There were flies landing on uncovered cakes at the counter. We were told there was nothing that could be done about it because Tesco had fruit and veg in the shop near to the cafe and the flies couldn`t be kept away. On complaining we were told `If I was you, I wouldn`t buy it `.

We chose toasted sandwiches for lunch that were wrapped as a precaution.

The knives we were given had dried on food on them and the sandwiches themselves had burnt food on the bottom.

Absolutely disgusting hygiene!

I have emailed your company from last Sunday and as yet i have had no reply very unsatisfied customer. I was given a gift card by my grandson for my birthday, but when i went to use it in your Banbridge store i was told it was only for use in England, Scotland, and Wales. If this is so why sell them in the North of Ireland. I now have a gift card worth nothing. As i said i have contacted Costa via email and no one has bothered to contact me. This is a disgrace for a company such as yours. This is the number on my gift card

6301230032810295576285 what am i to do with this card? My phone number is [protected] if you need to contact me. MALACHY Toman

Hi, my name is Sharon Cash and on 11/11/2023 at approximately 1625 I was trying to get some hot chocolate from the Costa Coffee machine at the Duke Durham Reginal Hospital on the 3rd floor. While doing so the machine dispense out nothing but white foam milk and not hot chocolate. In a medium cup. My Vision Finacial Federal Credit Credit was charged $3.50. Also the machine doesn't give you any kind of recipe. My brother Corey Cash also retrieved two hot chocolates from you all Costa coffee Machine and it despenced foamy milk and he added hazelnut and the consistency was foamy and it was bought for my parents. And it made my mother stomach upset. One cup was large and it was $4.00 the other was $3.50. My brother used his Chime bank card and his Self bank Crad to purchase his hot coffee. He and I would like to be refunded for our hot chocolate. I really think that there should be someone to fill the machine so that this shouldn't happen to anyone else.

My phone number is [protected]

Manger in rhyl speak to staff like dirt flirts with all male customer make other wait for her to finish before helping as busy talking about what she doing when finished work also give burnt food not able to eat and drinks different to what u asked for I use to come every day 2 3 times a day some day now will.not step foot in the rhyl one as always waiting for her to sort others even if not busy as to bust to help customer ie if not male

I ordered coffee at your premises at Princess Alexandra Hospital in Harlow ESSEX

Your staff refused to serve my coffee in a cup even though they had plenty of cups available on top of the coffee dispenser. they said if they gave me a cup everybody would want one. they were busy and short staffed. I counted 4 staff and 20 customers. they would not give me a cup but would give me a refund.

Not sound economics.

Nobody wants to be having treatment in a hospital and being treated in a could not care a less attitude is adding insult to injury.

This is not a one off it has happened before.

regards

Colin Penfold

I purchased two tins of the above coffee and am currently drinking the contents of tin number two.

Unfortunately, both tins, despite using hot, not boiling water and stirring with a spoon before drinking, leave a sludgy, gritty, powdery residue in the bottom of the mug/cup. When swallowed it irritates my throat and causes me to cough, it is that aggravating. The same happens to my husband. It is not a pleasant experience and I want to draw your attention to this fact. I enjoy Costa coffee at your coffee houses and had presumed to have the same experience with your instant coffee, hence why I bought two tins but if I had known that making a cup of coffee resulted in this experience, I wouldn't have bothered.

I brought gift card on line through costa app for a my granddaughter gave them her e mail address unfortunetly her e mail did not arrive so whats happened to my £20 I sent to costa?

I have had email from costa saying they will be in touch but they have not resolved my issue,

My case number is CAS-919439-T2C0C4CRM:[protected]

E Mail judy. [protected]@yahoo.co.uk

Mobile [protected]

regards

judy wardell

Berwick upon tweed COSTA coffee shop

There has been 2 buckets and a warning sign placed on the floor in front of the service counter. They are under a large air con panel?

They drip water condensation on the floor and have been there for WEEKS?

*At one point when it was busy I almost fell over a bucket whilst carrying coffee from the counter.

* sitting at the table close to it a fine mist was spraying from it? ( is this safe? Or might it be contaminated from within the broken system?

* the floor is wet around the buckets and frankly it’s an accident waiting to happen

This is a matter for Health and Safety and should be rectified immediately!

Visited one of your cafes, after sitting down drinking my hot chocolate, (after going back to get it heated up as it is sold as hot chocolate) chatting to my friend when the most awful music came on it was so loud we couldn’t continue in there, the cafe had only 4 people sat down drinking the staff are very young and the music may be appropriate for their age group but it most certainly wasn’t appealing to me nor to my friend. I usually get another drink but was driven out by the music.

I visited Costa Coffee at Queen's Hospital, Romford, Essex today at approx 10.15. I have a broken arm, in a sling, and a torn Rotator Cuff, on the other arm, and cannot lift a full cup of coffee.

This was served in a cardboard cup, and I asked for an empty one, so that I could decant it, and it wasn't so heavy.

I was charged 10p for this, I find this disgusting, in a hospital, where someone has a visible disability. Or is this normal practise, and your interpretation of Customer Service?

[protected]@aol.com

To be clear, I have absolutely no problem with the staff who serve at the Bootle branch of Costa Coffee (Stanley Road, Bootle, Merseyside, L20). They are doing their utmost best and are always professional and courteous under the circumstances.

What concerns me is how you, Costa Coffee, a big multi-national corporation is treating those employees and their public.

I work mainly from home now but once a week I go into the office and before I do, I visit the Bootle Costa Coffee shop to get my favourite coffee to go.

However, over the past few months, I have walked out before being able to place my order because the waiting time is ridiculous. Most people may now be working from home but this particular branch is as busy as ever. And yet, for the past few months, there has only ever been ONE person serving and taking orders! On top of that, that same person is also dealing with your recently introduced online orders for delivery!

It is completely non-sensical to have just one person dealing with all of this. It was bad enough with only two staff serving before you started the deliveries! The pre-ordered deliveries (as expected) are taking precedence over your actual physical customers who just want to grab a quick coffee on the go on their way to work.

As a result, us 'actual' customers are walking out and going elsewhere. I can tell you that from my particular place of employment, you have lost a LOT of customers.

I would suggest you stop being so greedy and employ more staff!