Starbucks review: Staff discrimination against customers

On September 22nd 2023, I went into the Starbucks located at :

2095 Golden Centre Lane in Gold River California 95670. After making my purchase with two other gentlemen that accompanied me, I went outside to wait for my number to be called. When the number was called we all went back in to pick up the order. Upon approaching the counter to get the beverages, the store manager said to one of the gentlemen I was with, That he could not come in the store because he had been harassing patrons. I explained to the manager as best I could that the person she was speaking to and about had recently come to this country and was from Russia and did not speak English.

She was adamant that this was the individual who was harassing patrons. After minutes of intense exchange in front of customers regarding the situation, while feeling embarrassment and confusion we began to walk out. We were approached by an officer who was called by the management of the Starbucks. The officer informed us that he had been summoned and stated that we were trespassing.

We informed the officer that the individual that she had accused of starting trouble did not speak English and had recently come to America. We explained to him our story and verified that the story was in fact accurate. He then gave us a notice of trespass and explained to us that because someone had called, he had to carry out his duty but that he believed us and didn't want the situation to escalate so he cited us as “Notice of Trespass.” Upon leaving the premises we received dark stares and cold gestures from customers as well as individuals outside the Starbucks. We were told that we cannot go back to Starbucks because of the discomfort we caused the other customers. The false allegations made by the supervisor caused me and the two gentlemen with me to be ethnically discriminated against for our limited ability to speak English. We are candidates for political asylum and this infraction is an obstacle to being granted citizenship.

We did nothing wrong but have been victims of discrimination. I would like to speak with senior management regarding this matter.

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