I contacted the above (info@justanswer.com) to find if if there was anything on the market that would unclog a stopped-up kitchen sink other than the standard Drano, Liquid Plumber, etc. because I tried everything I could purchase over-the-counter and nothing worked. I waited and waited for a reply to my question and nothing happened. I finally sent them an e-mail asking them to remove my question from their service and to refund the $9 they charged against my VISA card. Instead, they charged an additional $15 for my asking them to remove my question and refund my money! I couldn't believe it! They do not post a phone number or mailing address where I could contact them. Now I am stuck with no answer and a $24 charge against my VISA card. I must be a fool to trust a company like this on the internet.
The complaint has been investigated and resolved to the customer's satisfaction.
I received this message from my bank right after I paid them $1 from this credit card. They attempted to do this 3 times. Luckily the bank caught it. The card is now cancelled.
*(Msg(1/2) Credit One Bank: Did you attempt this transaction on your card ending in 8893?
04Feb, $46.00, AWH*EAL DOT JUSTANSWER DOT COM;
Reply Y or N. STOP to)
I requested email password but did not receive it but charged $88!
This service was supposed to be a $2 fee, onetime for first answer.
Just discovered I have been billed $86/month for 3 months on my credit cared and when I went to the site to cancel there is no where to to do so.
There is and only a very limited bot chat that cannot redirect billing questions.
Filing a Dispute with CC company.
They guys Show $2 as registration FEE, then silently deduct $66 from my card ! and contact with next day ie. Dec 15 2022 , they simply refuse to refund anything !
stop charging me please I put already stop payment for the possible 6 month ahead , you are forcing me to change account
Hello I logged a query about my pet and was helped however I do not believe I will use the service in future as my pet has since passed away.
I signed up and need to cancel the charges to my debit card going forward.
Three phone calls, !
There was a $1 sign up to ask questions for a month and then you get billed in at $29 a month. I got charged the $1 and then $29. Why did I have to pay $30 when it was only supposed to be the $1. I ended up cancelling because of how cheap of a blow that was.
I used my mastercard to use this service in July - used it once. $86 is being deducted every month and I am not able to get an answer from anyone. At this point Just Answer owes me $344.00. So yes, I truly believe Just Answer is a scam.
I have written previously to report this and have not gotten an answer back.
10/24/2022 I did not want a membership. Please refund.
I tried using "Just Answer.com" one time (never did get an answer from them). I am being charged $55.00 per month and want to cancel this company but every time I try to cancel I get the run around. I do not want this at all! Please cancel this.
Within the last couple of weeks, I've been charged $44.00,$1.00 an $46.00. I do not recall enrolling in any membership. I want my $91.00 returned to my account immediately.
P. Johnson
Pjohnson60107@yahoo.com
I noticed on my credit card that two payments were charged on the same day. One charge in the amount of $46.00 and the other is in the amount of $39.00.
I did not receive an answer to my question in my contact with Just Answer.
I asked the question, got an answer, and have since found out I'm being charged 28.00 a month for a membership I knew nothing about. This is unacceptable. Looks as though I'm not the only one you are fleecing. I'm on "hold" with your 800 number provided on my credit card statement. I will be filing a grievance with my credit card company also.
My card was charged On November 3rd 2022 for unauthorized charges for a membership fee I was not aware of. I did not accept or see any terms or conditions. Customer service on the phone was rude and unprofessional. Speaking to a supervisor was not available, Want a full refund awful practices.
next thing i know i have a membership never wanted one just answer which i never asked for charged $110. for no service nothing just a set up to another site want my money back dispute on my card jcspin805@gmail.com bait n switch tactic
I have used just a couple of times. Did not request membership, but I being billed $66.00. I have cancelled but they are billed again. I don't recommend them.
Lina
I asked a question on Google and the pop up for Just Answer showed up and it said that I could get an expert answer for $5 and then $46 a month after that. Instead the took out the $5 + $46 at once, which was immediate. I chatted with a customer service agent and he rudely just disregarded everything I said. He had no regard for their deceit.
Your service was cancelled as you could not provide the service requested. Please issue a credit immediatetly for $48 to my account.
Thank you
Stuart Levin
slevin@trac11.com
I was notified of only R15 for asking some questions. Only later to be charged extra R599 which I was not even told about. I then canceled membership and still waiting for the refund.
I was charged £ 38.07 for a question I asked sometime in about July 2022 about a computer question. Nothing to my recollection stated that I was signing up for a monthly membership. I called to get a refund, which I noticed hit my low balance checking account on 28 /8/2022 for £38.07 Garrythornton@gmail.com
i did not know that i was a member of just answer. on august 24/22, my credit card was billed 53.00 for no reason. i tried to have this and my membership canceled. they will not tell me how to cancel. i cannot get anybody to talk to me .i have tried to contact these people by phone and computer and donot get anything.
Signed up for1 dollar question/ answer. Charged 34 dollar for a membership that I didn't want. 2 words come to mind scam and rip-off
Beware of this company. They don't make it clear this is a “membership” and the doctor I chatted with was less than helpful. My card was charged $46 on 08/27/2022 for nothing. No wonder Americans are struggling. Companies like this scam hard working people trying to get help. A simple “subscription payment” reminder would do. SCAM.
I had a one £1 trial with you and now you have charged me £35 which I have not used. I have complained to my back to stop payment. They told me that they cannot stop it
says 1 dollar then takes 46 and still have broken tablet
I signed up for $1, then $31 for the month. A few minutes went by and said they could not help me the email or online correspondense. Then sent me a message I could talk to a Dr. if I paid $26 to talk with him.
This site is the biggest scam online. They automatically sign you up for a service after asking one question. I never asked to be signed up.
I just want to cancel my membership!
I all of a sudden have a pending $50 charge on my credit card
Now I want this charge removed and remove all my credit card information from Your website-what kind of a scam are you running
Matthew Mannix Sr.
699 Roanoke St.
Dunedin FL 334698
I was charged for a phone call (mine [protected]) to help deal with a malfunctioning dishwasher and was charged to my credit card feb.26/20. I was further charged march 26 and april 26 for the same amount $40. I did not agree to any further communication nor charges.
Please remove them.
I have notified my credit card company.
I got billed by Jusyanswer after having cancelled their membership. Please help.
hi i am using it for 1 week but donot know the 60 usd membership charge today wake up and see this website charge for 60 usd without any emil for charge or anythin.now i cancel the memebership and i want a refund for my money thank you
here is the emil adress i used abbasking12000@outlook.com
I approached Just answer and they charged me a $1.00 feel to be followed by a $50/day fee. Then I was left hanging. I cancelled my account with them and I sent my bank printout of my communication with them and to not accept any payments from them.
I contacted your company I was asked to provide credit card for $1 FEE I was
told I wouldnt be charged unless I agreed to charge Well I called after checking my account $39 I called and asked for refund because I didnt receive anything from this company and I never agreed to $39 I am disabled and I need my money ASAP
I used this site in 2015 and after a short while cancelled my membership.
I just discovered that they continued billing me even to this date, nearly 3 years after I cancelled.
I have tried to reach out to them but get no answer.
I want a full refund.
lame answer cost 46.00
I singed up once in 11/2018 and did not sign up for membership. I have been billed since monthly at 46.00 x 16 month. This is WRONG! WROG!
2/12/20 JUSTANSWER *MEMBERS800-240-1371 CA 46.00
My credit card has been debited by £35 for membership which I don't approve of. I have never agreed to take up the membership. Would you please refund the fee. I am informing my credit card company also.
rosegmills@icloud.com Having one hell time trying to cancel not one answer to my problem. Cancel and I want a refund