Menu
For Business Write a review File a complaint
JustAnswer

JustAnswer review: Refund 66

E
Author of the review
7:01 pm EST
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ask a machanic on just answer a question. He helped me out I went to pay the machanic I submitted $10.00 and just answer took $100.00 out. I tried to get a refund back from them twice and they will not respond. Got a hold of the bank and they can not find a address, or phone number on just answer. Does anybody have there address and phone number so that we can contact them so we can get the money back that is due to us. You can cotact us at [protected]@verizon.Net

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

66 comments
Add a comment
F
F
forajidakristy
Lyndora, US
Feb 04, 2010 7:02 pm EST

I'm so glad to have found this post. This is my third day waiting on my so-called "refund" from them. I have sent them numerous e-mails and have been dying to find a contact number. Luckily, they didn't take that much from me, but they did charge me 3 times. I put $15 in my justanswer account for a question for a veterinarian. After I had accepted the answer, I noticed my account balance had doubled.

If anyone does happen to find a number, please send me an email, as I am EXTREMELY fed up.

kristyawesomeo@gmail.com

M
M
MUZANPHASE
NZ
Mar 11, 2010 12:29 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Asked a motoring question. it was stated there would not be a charge until iaccepted an answer. I did not get any answers, but was still charged my deposit.

J
J
JustAnswer Support
San Francisco, US
Mar 29, 2010 6:59 pm EDT

To both Euguene and forajidakristy,

I assure you we are not trying to scam anyone and 100% customers service is our priority. Please send me a direct message on this site with your JA username and I will work to get your refund ASAP.

Thanks

T
T
Thomas Meyers
US
Nov 22, 2019 1:02 pm EST

Dak401969@gmail.com And if not a scam why don’t you make it so we can cancel in the app

C
C
colin dunnill
Leeds, GB
May 28, 2010 12:24 pm EDT

i asked a question about a domestic boiler problem, the so called expert had'nt a clue, and certainly did'nt help in any way, you still took my elevern pounds sterling £11without my concent.i need refunding before i take further action.

C
C
colin dunnill
Leeds, GB
May 28, 2010 12:30 pm EDT

not at all happy, require refund immediately.

J
J
Julie Queen
Brasstown, US
Jun 08, 2010 6:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I asked for help and did not receive it. I did not authorize to be charged and was anyway. I would like my money back, please.

J
J
john l hawthorne
Manor, US
Aug 25, 2010 12:05 pm EDT

I would like my refund please my problem has not been resolved yet and you have charged my card already.John L Hawthorne
e.mail: john_hawthorne@sbcglobal.net

J
J
john l hawthorne
Manor, US
Aug 25, 2010 12:09 pm EDT

I would like a refund until my problem is solved.You advertise that you will not charge us until we accept your answer, well I have not accepted because my problem has not been resolved.

S
S
sophia aspromonte
Roslyn, US
Sep 01, 2010 10:32 am EDT

I would like the charges on my credit card to stop immediatly. I asked for help and did not receive it to my satisfaction. I asked one question and for the last 2 months I have been billed by your company.

sophia aspromonte email: sphia@aol.com

K
K
kevin kaili
Des Moines, US
Sep 07, 2010 10:54 am EDT

I Would like REFUND I could not get my answer and i dont have time to deal with this sorry .

W
W
walter wadinger jr.
Lancaster, US
Sep 13, 2010 6:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

you keep charging my visa card $18.00 for nothing. this is the second time you did this .this is bull.i don't even use your service.
walterdiann@directv.net i'll be checking my account for my refund of$36.00.

TreverTaco
TreverTaco
Taylorsville, US
Sep 20, 2010 5:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I would like the second charge to be refunded on my card because I only authorized 1 charge and there was just recently a second charge.
My user name is TreverTaco

C
C
Cucidate
US
Dec 30, 2010 4:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Quick refund for me! I called the # on my bank statement: [protected]. No hassle at all.

R
R
RAJDEEP DUTTA
IN
Jan 21, 2011 7:13 pm EST

I give solution for computer, all in one printer, digital camera related problem. My name is Rajdeep Dutta. you can contact me throw below address.
rajdeeplst my skype id
rajdeep81_dutta - yahoo id.
rajdeepdutta82@gmail.com for gtalk.

Voice and Video support in low rate.
mail me for problem rajdeepdutta82@hotmail.com.

T
T
That__Guy
Jacksonville, US
Jan 21, 2011 7:34 pm EST

Why would you give your credit card number to someone BEFORE you received the service? You guys pretty much deserve this.

K
K
klingggg
Warminster, US
Jan 27, 2011 10:02 pm EST

there number for customer service is [protected]
the address is:
36 Lincoln Blvd Ste 200
San Francisco, CA,
[protected]

I found it on google when i looked for it for 2 seconds.

K
K
klingggg
Warminster, US
Jan 27, 2011 10:05 pm EST

oh yeah, and to the people who are [censor]in about the 18 dollar charges they keep getting each month, you guys are the ones who signed up for that. A little pop up came up and asked you if you wanted the 30 day free trial and you had to click yes or no. They offer it to you as a "free 30 day trial" in which you can ask unlimited questions for free, but after the 30 days they start charging you 18 bucks a day for that service. You have to either call them and cancel it, or go into your account settings or whatever and turn it off.

R
R
Rebecca Wilkinson
US
Feb 25, 2023 1:27 am EST
Replying to comment of klingggg

I'm actually losing $46 a month, they took $46 more than the $5 I agreed to pay on the same day the one time I used it, and I did read the fine print. I did cancel my membership, immediately after I received my answer. I did not agree to the 30-day trial either. It's a scam through and through. So why would you make a stupidly big assumption that it isn't a scam? My bank is investigating this "company."

B
B
Billy Allen
US
Mar 02, 2023 10:02 am EST

Baby don't feel bad they took $86 out of me on one Saturday just a few weeks ago they I'm sorry I'm sorry they took $87 out of me they took a $39 charge a $1 charge and a $46 charge and I still have not got my money back

I
I
irene oulai
london, GB
Jul 02, 2011 8:22 pm EDT

I need a refund. jusanswer been taking money from my account every month and there no contact to talk to anyone regarding the matter. I just seek once their service. I spoke to bank they said the only way is to close this account and open new one. it is not serieous.could you help me to have have my money be refund. they took 33 pounds three times from my account. ireneoulai2004@yahoo.co.uk

I
I
irene oulai
london, GB
Jul 02, 2011 8:28 pm EDT

I am surpri
Sed there are some websides dealing with law matter been stealing poor people when they
Having problem can faced kind of fraud online

G
G
gvarner
Spring Run, US
Jan 08, 2012 5:31 pm EST

I too had $30.00 charges to my account. I called JA at [protected] at they just told me that 7 to 10 business days it would be refunded back into my account. I read the agreement and it stated a 1 time fee of $30.00...

B
B
bill hoare
rothwell, AU
Jun 25, 2013 8:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I wish to cancel my subscription

Zlloyd
Zlloyd
Norfolk, US
Jan 03, 2016 7:17 am EST

I am disheartened by this page honestly. :(
I recently tried to use this website to get some help with an automotive issue I was having, and they charged me without me ever accepting anything...
This was after advertising a true mechanic expert, which is what I was paying for, and then switching to a completely different so called "Expert" for my question. Which was, of course, never answered.
So, I tried to take them up on the advertised "30 Day Money Back Guarantee", but this proved to be a lie (see attached)
The only thing I got from my "expert" in response to my question was more questions, as of he was learning as he went, and I want my money back!

View 0 more photos
Zlloyd
Zlloyd
Norfolk, US
Jan 03, 2016 7:22 am EST

As stated in previous post here, I did not get answers from these people, all I got were requests for more information, which was not at all helpful for my money. (attachment)

Also, in response to the inevitable Trolls here talking about how it is my fault for giving my account info for help, GO DIE PIG...
I WANT MY MONEY BACK!

View 0 more photos
Zlloyd
Zlloyd
Norfolk, US
Jan 03, 2016 7:41 am EST

To that_guy, and klinggg, what do you to work for ja?
There are always a couple of trolls on every forum trying to lay judgements on the other posts.
As for why I would give my info to someone before getting the service, it is called trust, that_guy, and the service requires it to begin (as all good scams do)
To klinggg, who reads every sentence of a terms and use agreement?
Every online scam in the world uses that thing as an excuse to commit fraud, and steal money, so I certainly hope you got your cut boys!

A
A
Anna Caruso
US
Sep 14, 2016 10:20 am EDT

I cannot restart my Kindle. I cannot access your response on my cell phone. Please call [protected] or send solution to vinceann@juno.com.

T
T
tfct123@aol.com
US
Oct 24, 2016 4:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I asked for a refund of I think $18.00 I got the full refund of #18.00 within two days.could not be any happier. I have asked maybe four questions
Dennis in Texas

I
I
ibordign
US
Feb 11, 2017 11:44 pm EST

Copyright 2017 JustAnswer LLC. All rights reserved. JustAnswer is a trademark of JustAnswer LLC. P.O. Box 29045, San Francisco, CA 94129.

Misrepresentation of fees, encouraged phone call (39$), did not express in writing each question was five dollars

S
S
SHANNON Fehr
Foremost, CA
Oct 22, 2018 3:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

you guys deposit did deposit my $5 TO MY credit card when will you deposit the $72 back on my on my credit card.

Shannon

S
S
Sandra De Mario
US
Jan 15, 2019 7:17 am EST

Well I was shocked to read and see how many people have encountered a problem as I thought I had miss read or misunderstood something after noticing on banking statements a REOCCURRING deduction from this site . When I noticed this last deduction had forgotten who the hell they were, then it came to me I had googled a question regarding a covenant term used on a document, on being directed to this site, I was told a ( $5.00 ) fee was required for the definition over the internet and if I needed representation for anything further an hourly rate would apply . On that I got my answer, had no need to acquire them further but now notice ( 2 REOCCURRING direct debits form my bank account over the last months ) of $62.50 and $83.00 on top of the original $5.00 . I'm contacting my banking institution to block any further direct debits from this site. Obviously once my details on the $5.00 banking transaction done via the site before he would JUSTANSWER THE QUESTION has been scammed. Also reporting to Internet websites watchdog about the site take advantage of the procedure use over the phone or internet for payment for goods and services . He's probably a university student studying law, working for the site from his home computer for extra money... that's an understatement ...

S
S
stop whining already
Scottsdale, US
Jul 04, 2019 5:50 pm EDT

Can anyone her spell

N
N
naimyah
US
Jul 21, 2019 4:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

eddfffffffffffffffffffffffffffff

T
T
Tinking
US
Aug 27, 2019 1:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Under the 30-DAY FREE TRIAL I asked my questions and paid for those questions. Only to have them deduct $53.00 from my account at the end of the month as a "membership fee".
It was my fault for not reading the fine print and cancelling my membership WITHIN 7 DAYS (according to their manager it's in the fine print). He took a long time to respond and did not reply in a friendly manner, told me I should have read the fine print then he immediately logged off, blocking any attempt for negotiation.
Customer Service is a dying skill!

D
D
diejustanswer
AU
Oct 24, 2019 1:54 am EDT

I was trying to call consumer affairs on a matter and mistakenly got onto a Just Answer web site. As soon as I realized that they were not consumer affairs I told them that I did not want their help and terminated the email. The [censored] are still billing me $66.00 a month for the last 3 months. The only way to stop them was to cancel my bank account.

M
M
muttluv@msn.com
US
Dec 16, 2019 1:18 pm EST

You would think a company that is trying to help wouldn't have a page like this. But like everyone else here I to ran across these crooks. I am trying to get a $96.00 refund couldn't even talk to a manager. 100% satisfaction guaranteed but it's not ours it's theirs I do.All we can do is hope people check pages like this before doing business with them.

J
J
Jlee-her
AU
Apr 23, 2020 12:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi Ya'll,
Just been on the phone to " Just Answer ". I was billed $66-00, for an answer to a software question, that they could NOT answer. The Service was made last month, the charge I copped today the 23rd April - $66-00. They must hope that We do not check our card statements. Now they claim I didn't cancel the Membership within the initial 7 days. So what !, they did not earn it, They couldn't answer the question.
Please steer clear of these shaky persons.

S
S
S Dimond
US
Jul 17, 2021 12:10 pm EDT

I have asked for a refund repeatedly and they refuse. I think I signed up by accident and it took me 2 months to cancel. I would like those 2 months of payments returned.

M
M
Meandm
Collingwood’, CA
Feb 22, 2022 9:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I asked one question on this site and within a few hours I was charged $49 Canadian. I called them and got a repeat answer at all levels of no refund available this is a disgusting scam, I am. 69 year old and they had no remorse just a fast run off with my money. I hen it says on the site that you will not be charged and they blatantly charge !

J
J
Julie P. Smith
US
May 22, 2022 3:11 pm EDT

I asked a question and it says the first 24 hours was $1 and then if I didn't cancel before then I would be charged $46. I cancelled within an hour of asking the question just to be charged the $46! I am furious and frustrated. They told me they could not refund my fees and the operator hung up on me.

S
S
Shannon OBrien
US
Jun 01, 2022 6:26 pm EDT

They are a scam. They keep saying that my connection is disconnected when i try to talk to them when i try to cancel its no such place on their website and their emaol is fake

D
D
Desiree Christy
US
Jun 17, 2022 11:35 pm EDT

Crooks. Is this just a place to vent or is it a place to get answers about how you can get your money back!?

More JustAnswer reviews & complaints

JustAnswer - Online scam 243
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
JustAnswer - No way to cancel 28
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
JustAnswer - Fraud 65
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
JustAnswer - Scam / noanswer want deposit back 27
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
JustAnswer - Unauthorized billing 30
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
JustAnswer - unauthorised payment 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
JustAnswer - stealing and fraudulent use of my own private credit card.
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
JustAnswer - Car advice
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. JustAnswer Contacts

  2. JustAnswer phone numbers
    800-942-4543
    800-942-4543
    Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 11 11 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click down if you have unsuccessfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone number
    Support
  3. JustAnswer emails
  4. JustAnswer address
    P.O. Box 29045, San Francisco, California, 94129, United States
  5. JustAnswer social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
JustAnswer Category
JustAnswer is ranked 13 among 45 companies in the Websites category