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JustAnswer review: unauthorised payment 8

J
Author of the review
9:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
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Dear Sir / Madame,

I am extremely unhappy that I have been charge by JustAnswer for the full fee (as well as the £5 trial fee) when I tried the service for 1 week, for £5, however I cancelled the service within the week as it would be cost effect for me to continue, however the £40 monthly charge has come out of my account (26th Oct) 4 days after I cancelled the subscription. Please can you arrange for a refund asap.

Many thanks,
Jodie Connolly

Oct 31, 2018 1:53 pm EDT
JustAnswer customer support contacts
Phone numbers
Address

P.O. Box 29045, San Francisco, CA, 94129, US

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Hello Jodie,

Thank you for getting in touch with us about this. We apologize for any confusion or frustration. In looking at your account it doesn't appear that we have received any communication to our Customer Care team requesting a cancellation and it doesn't appear that you took any other action on your account either.

We'll reach out to you to see where the gap in the communication might have occurred but I can assure you that the communication we've received as of today has been received and your refund has been processed.

Please let us know if you need any further assistance.

Regards,
JustAnswer Customer Care
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

8 comments
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Tish Ryan
US
Sep 16, 2019 9:25 pm EDT

NOT HAPPY - I asked a question, of which I received and answer. Was charged for the answer. Responded that I did not require any further assistance and since have been charged 2 amounts of $66.00. My bank has been unable to find information. I want my funds returned. I have had to cancel my card. I would like a reponse and a refund.

JustAnswer
JustAnswer
San Francisco, US
Jan 03, 2020 3:07 pm EST
Replying to comment of Tish Ryan

Hello Tish,

Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.

Unfortunately, ComplaintsBoard does not supply companies with any of your personal information, and we are unable to locate your account. If you still need assistance, please reach out to our Customer Care team from the Contact Us link on the Help page.

Please reach out to us if you need any further assistance and we're happy to help in any way we can.

Regards,
JustAnswer Customer Care

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Carl Mcfadden
US
Sep 09, 2021 11:06 pm EDT

thi is a scam

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Carl Mcfadden
US
Sep 09, 2021 11:11 pm EDT

Just ask didn't resolve a thing for me and are trying to bill me for a full membership even though I canceled my trial period on time.

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Harlyn Camba
US
Dec 21, 2021 2:00 pm EST

Dear Sir/Ma'am,
I am so disappointed to this site.i just ask 1 time question and i paid for that question..then i was shocked why my account was deducted by justanswer in full membership.which i didn't apply for it.and how come that u deducted the payments without my permission?without any otp to confirm that i will pay for it.

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Harlyn Camba
US
Dec 21, 2021 2:06 pm EST

How come that u deducted directly to my account without otp?and i never tried to ask any question again..i want to get my money back..179 dirhams is not a joke!..and how come that u get it without otp permission to my account..how?

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Harlyn Camba
US
Dec 21, 2021 2:12 pm EST

Dear Sir/Ma'am,
I am so disappointed to this site.i just ask 1 time question and i paid for that question..then i was shocked why my account was deducted by justanswer in full membership.which i didn't apply for it.and how come that u deducted the payments without my permission?without any otp to confirm that i will pay for it.

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Holloway 7865
Cary, US
Oct 13, 2022 6:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Just answer got me. I was charged 69.00 when it said 5.00 to ask a question. I immediately cancelled once I saw I was charged a membership fee which I didn’t know I was signing up for. I called customer service to request a refund and the rep said “did you read our terms”? And was really rude. We don’t give refunds . I asked to speak to a supervisor and she placed me on hold then came back and told a supervisor will call me back. I never received my refund or a call from a supervisor. I will never recommend this service to anyone. Because they are deceiving.

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Julian George
US
Jul 28, 2023 3:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Why can’t this company get stopped. I fell for the scam because I didn’t read the fine print about membership. I immediately called and cancelled. The following month they debited my account again but the terms and conditions says cancel anytime. They refuse to refund my 2 nd month subscription and try to be all nice about it. Disgusting fraudsters

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  1. JustAnswer Contacts

  2. JustAnswer phone numbers
    800-942-4543
    800-942-4543
    Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 11 11 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click down if you have unsuccessfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone number
    Support
  3. JustAnswer emails
  4. JustAnswer address
    P.O. Box 29045, San Francisco, California, 94129, United States
  5. JustAnswer social media
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    Oct 29, 2024
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