Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website  
JustAnswer Logo


JustAnswer LLC.

PO Box 29045
San Francisco
United States - 94129-0045
Customer Care
1 415 480 2121 0 0
Additional Email
Go to JustAnswer:    Google+     

JustAnswer Complaints & Reviews

JustAnswer - Ontario, Toronto - money taken from my acct. and no answer

Posted: 2015-10-30 by    Reviewer73683
Complaint Rating:  0 % with 0 votes
In May I joined just answer to ask a question about my granddaughters condition, every time I tried to get my answer a notice came up saying I need to update my payment info. And it still says that and it is now October 30th. Yet every month since May just answer has taken 51.98 from my acct....

Just Answers.com - Billing Practices - amount to an on line scam !

Posted: 2015-10-22 by    Reviewer74213
Complaint Rating:  0 % with 0 votes
October 8, 2015 The Just Answers web site advertise "7 day free trial" on the condition that an answer be met with an "fair share" compensation for the expert. : In other words don't ask a question and cancel to avoid paying, "fair enough"!! I asked a simple automotive question with an $16.00...

Just Answer - charged twice during free 7 day trial

Posted: 2015-08-13 by    debbie.lynn.webb
Complaint Rating:  0 % with 0 votes
I was offered a 7 day free trial by Just Answer. Within minutes I was charged twice. I was charged $5 and then $14. NO FREE TRIAL. I contacted them and have not received my money back or a response. Beware....

Just Answer - Money debited from my account but no information received

Posted: 2015-08-11 by    ChrisBB
Complaint Rating:  100 % with 1 votes
I emailed Just Answer for help with a Legal enquiry. I was not able to access any answers sent to me due to problems with their computer system. I emailed their Technical department and after follow all of their instructions I was still not able to gain access to information.


JustAnswer - Double deducting payment of credit card

Posted: 2015-07-30 by    Rose-Anne
Complaint Rating:  0 % with 0 votes
I asked a question on justanswer.com . I filled in my credit card details. I was happy with the answer I received therefore I paid the required R400. I then gave a tip of R140. Six days later a further R540 was taken of my credit card. How do I get my details of this site and how do I get my...

Just Answer - Don't Use It

Posted: 2015-06-24 by    CCM71
Complaint Rating:  0 % with 0 votes
I tried to ask a veterinarian question. Before they will answer your question, you have to provide your name, email, credit card information, answer questions about whether or not you want to enroll in a monthly unlimited questions program for a month to month fee or just ask a question for...

Just Answer - Texas, Fort Worth - Unanswered questions charged for

Posted: 2015-03-07 by    Tosha15
Complaint Rating:  0 % with 0 votes
I gave Just Answer my credoit card number which they were to charge if I was satisfied
with the answer from their "mechanic". The answer came the next day. It was, "Here is the answer to your question..." And that's all there was. There was no answer. I emailed them back and their...

JustAnswer.com - False info and charges

Posted: 2015-02-07 by    warren41
Complaint Rating:  0 % with 0 votes
According to your advertisement for use of the program, this was supposed to be "free" for trial. Apparently, this is a fraudulent advertisement and a "bait and switch" business. My wife did NOT AGREED to subscribe to your program. She was not able to gain access to the "physician" or whatever....

JustAnswer.com - Unauthorised transactions

Posted: 2014-09-03 by    1Scott1
Complaint Rating:  67 % with 3 votes
This company must have scammed tens of thousands of people. Anyone out there willing to sign up to a class action against them. A couple of dozen victims is all I need to get the ball rolling. We would collect thousands more during the process. Please indicate your response and I will pick it...

Just Answermembership 877-604-3160 Ca - unauthorized transaction on my CC

Posted: 2014-06-09 by    Jacob1971
Complaint Rating:  100 % with 2 votes
I had asked them for help in trying to get a connector for my Harmon Karden infotainment system which they did not have an answer hence i did not get the satisfied response and had unsubscribe from the help forum for which they charged a 25$ amount from my CC which was ok. But later for ther...

Just Answer - New South Wales, New Lambton - Overcharge

Posted: 2014-05-21 by    Frank Norman Clarke
Complaint Rating:  0 % with 0 votes
Several years ago I used the Justanswer facility to solve a problem with my printer.The answer i received was incorrect, the printer was defective and was replaced by the dealer. I was charged $56 for this service but I recently discovered that $56 has been taken from my account every month.

Just Answer Experts - marital

Posted: 2013-11-03 by    Oceanab
Complaint Rating:  0 % with 0 votes
i had a marital question. They said it would cost £54 for the answer. I have just checked my bank account and they have taken it 3 times - they now owe me £108! Ive been trying to contact them, but they want payment to be able to contact anyone. What a scam. They are taking advantage...

Just Answer Uk - Wales, Clwyd, Colwyn Bay - computer advice

Posted: 2013-06-12 by    DOROTHY Y
Complaint Rating:  0 % with 0 votes
murpm1oo was consulted about "blue screening". Says he posted answer to problem which i could not find. Just answer took £22 from debit card. "the doctor took over and wanted £28 to answer the same question. My account shows£22 and -0 acessible. Doctor has not yet replied because...

Just Answer - fraudulent withdrawal

Posted: 2013-05-31 by    Rob Williamson
Complaint Rating:  100 % with 2 votes
Just answer have fraudulently removed $47.38 each of the last 2 months = $94.76, from my credit car account, I did look at them a long time ago, but found them useless
Robert Williamson

JustAnswer - Overpaid

Posted: 2013-02-25 by    TSDESIGNS
Complaint Rating:  0 % with 0 votes
I asked for assistance in working sterio system as remote had gone missing, I solved the problem thru my own investigation -not with their advise . I accepted the first bill but now I have received another two bills why? I've paid firstly 50.00 now another two payments of 66.00

JustAnswer.com - Free trial scam

Posted: 2013-01-24 by    KLH75080
Complaint Rating:  100 % with 4 votes
Was looking for Vet advice for a dog that was symptomatic. I found a link promising free answers from veterinarians and clicked on it. As it turned out, JustAnswer.com promised answers from a variety of professionals for any number of subjects. Upon further investigation and trying to submit...

Just Answer Antiques - Lie to me

Posted: 2012-11-28 by    Itech
Complaint Rating:  0 % with 0 votes
Sent $20 to get some services from Just Answer Antiques but they keep ignoring my order and behave like they didn’t get the money. My bank statement shows that transaction was successful. What should I do in this situation? Thank you!...

JustAnswer.com - Canon printer

Posted: 2012-11-09 by    Bradval
Complaint Rating:  0 % with 0 votes
I gave all my info on my problem with the printer. I agreed to give a credit card number. They said they would charge $5 then $23 when finished. When I put in my e-mail address, they declined me. They said the e-mail was wrong, but it is not. Now I have been charged $15 adn have no info and...

Just Answer - Just Answer Experts website is a dangerous site

Posted: 2012-10-30 by    Leresex
Complaint Rating:  0 % with 0 votes
Just Answer Experts website is a dangerous site. They say they will charge you $5.00 when you ask a question and then $54 when you are satisfied with the answer. The truth is …When you ask a question, the expert asks you for more information, if you answer they charge you $54 without...

JustAnswer.com - What happed here is the biggest breach of confidentiality I ever heard of

Posted: 2012-10-19 by    Mikure
Complaint Rating:  67 % with 3 votes
I have to say that I am shocked! What happed here is the biggest breach of confidentiality I ever heard of! Imagine this; serial killer is contacting justanswers.com. He is talking with lawyer. He is admitting all crimes and seeking help…and what lawyer from justanswers is doing? He is...

Share with Others

Contact Us


Helpful Tips for Keeping You and Your Computer Safe
Helpful Tips for Keeping You and Your Computer Safe
more videos More Videos
RSS Feed

Reply to