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JustAnswer Customer Care Service

JustAnswer LLC

PO Box 29045
San Francisco
California
United States - 94129-0045

Customer Support Phone Numbers

Fax:
+1 415 480 2121 0 0
 

JustAnswer Complaints & Reviews

JustAnswer / On a question about uncontested divorce

Bi
birthday on Nov 29, 2016
The lawyer they had me talk to was very un-professional, had look up answers as my spouse would get any of my benefits [ pay and etc ] as had them before the marriage. Put me on pause and came back like 5 minutes later and said no, she not receive any, as having them before the marriage...

JustAnswer / Not being able to cancel my contract

Jo
jonita on Nov 14, 2016
I have been trying to delete my account with justanswer for the last two months as I have not been using your services. However I was having difficulty deleting my account so I got some advice on your website on how to cancel your account. however when I click on my account it does not...

Justanswer.com / Service not received but payment was withdrawn from account

Ro
robert vidacs on Nov 1, 2016
On Monday 10/31/2016 I asked a tech. on just answer what is the best natural gas hot water Heater for use in hydronic heating. He answered it would be better if he could talk with me ( for 24.00) I agreed, tech. did not call me but e-mailed me about a boiler (world of difference between a...

Gvginettevalleesigngmail.com / JustAnswer LLC.

Ma
Marie-paule Tremblay on Oct 20, 2016
16739763-503 Your Camera and Video answer is ready! Hi, I noticed you haven’t viewed my answer to your question yet – this is a friendly reminder to please view my answer when you get a chance. Also remember, you don’t have to take my response as the final word on your question. Feel free...

Just Answer Mechanics Questions / Mechanics membership

Ch
Chris Holyoake on Sep 29, 2016
I was having mechanical problems with my 2007 Ford Sport Trac so I went on line looking for some answers and came across a website Just Answer Mechanics on Sept 9, 2016. So I went to Just Answer Mechanics so I entered my question and waited for a response and it took for ever for a...

Justanswer.com / Routinely defrauds expert contributors

Br
Bruce David Wilner on Sep 6, 2016
JustAnswer is a scam. Experts work hard to answer questions and are frivolously not paid. Customers are given refunds for answers that they didn't want to hear, even when they are the correct answers. Almost incredibly, experts will receive an e-mail saying that customer X was delighted...

JustAnswer / Taken money off my husbands card 2 months now would like to know whyno y

Sh
taken money off my husbands card for 2 months total of 29.00 each time need to know did not authorize these payments need my money back as soon as possible just had to call the card company have another card that costed me 4.00 so need the money back it is 58.00 all together thank you took 29.00 on Auguest 1st 2016 and 29.00 on September 1st 2016

Justanswer.com / Many additional charges and unable to send a copy of file to expert

Zi
ZitaFrick on Jul 6, 2016
You provide them with your credit card # for an specific amount and then after you sign up, they want to charge you more money to have your question answered. After submitting my question, my "expert" asked me to send him a copy of my database, but when I try to do it I kept getting error...

Justanswer.com / Unauthorized charge to card

Re
Reviewer24398 on Mar 5, 2016
In December 2015, I had a question about my car that none of my backyard mechanics could answer so, I gave this site a shot. Asked my question and was charged 22.00. Their Expert replied to me with a question, I should be charging them for. Now in February 2016, my bank statement comes in...

JustAnswer / I did not want to use service

Te
Teressa Gardeur on Feb 13, 2016
I applied to your company for an answer to my dream. I realised immediately whilst applying that I did not wish to continue and asked to stop. My request was not heeded at the very begining, so my bank acount was debitted with £3 deposit, then £18 for a question, and then £21 for membership...

Justanswer.com / answer to my question

Lo
Lois Blaszczyk on Feb 6, 2016
I asked a question and did not get the answer. this site is a scam. I do not want membership with them and I do not want them taking money from my visa account for something I did not receive. I want this entire thing with them canceled and not money taken from my visa account.

Just Answer / Experts

Re
Reviewer56317 on Feb 3, 2016
I contacted Boise on a problem I had with a new unit. The question was somehow posted on a company called Just Answers. I do not know how they got my credit card number but I was billed $45.00. I suggest that you look closely at any questions you wish to have answered on-line. This company...

JustAnswer / Charged extra amount of 28 USD unnecessarily

An
AnandhGopi on Jan 31, 2016
Subject: Charged extra 28 USD I have asked a question for an attorney on 22-Jan-2016 and paid 18 USD for it. After 7 days, I received email, stating 28 USD additional amount has been charged again to my credit card ending. This is totally, literally unfair & unacceptable. They didn't send any...

JustAnswer / not a scam

Ko
konmyway on Jan 29, 2016
I had six questions that I had posted and Alex Reese, Intellectual Property Law, was able to address to all questions. I was happy with his response to my questions. I was a little confused with the pop up box and I was redirected to a different page that stated that time was expired...

JustAnswer / Being charged twice for one question

Gl
Glennisf on Jan 21, 2016
I requested information about an old book. I have been charged twice for this one question. on 5/1/16 I was charged $5, on the same day $48. On the 13/1/16 I was charged another $53. Client Order No 15927077-180 The reference on my Credit Card Statement is 1800679634CA. How do I get my money back

Justanswer.com / Unauthorized billing for a club you don't want to join

Ke
Kevin HERTZ on Jan 12, 2016
A couple of years ago, I went on their site and got a good answer. This time? A Disaster. Now, they force you to join their stupid club at $28 dollars a month. I had no intention of joining their club. I am happy with per answer charge. I had a problem and went to their side. I didn't...

JustAnswer / All

Re
Reviewer47845 on Dec 31, 2015
I asked a question regarding an automobile issue. I paid the $20.00 fee, the web site said that there were 6 " Toyota Mechanics" available to answer my question. I clicked on the" estimated wait time" button, and it said "approx. 8" minutes. I asked the question at 9:29 a.m. At 2:54 p.m. I...

Just Answer / Unauthorized charges

De
Dennis N on Dec 22, 2015
I signed up to have one questions answered for $38.00. However, when I received my credit card bill there was another charge for $48.00 plus the $38.00, The explanation for the $48.00 was for a membership which I did not sign up for. I emailed the person who answered my question asking who...

JustAnswer / Unauthorized charge!!

Sh
Sharon Williams Shuchman on Dec 22, 2015
I was charged $16.00 on 12/18/2015 from JUSTANSWER*ME and I don't know who they are! I want a refund! This is a scam. Nothing was ever authorized. I have contacted my bank. I have no way to contact this company. Please contact them. Sharon Shuchman 4043 Nolte Rd Apt. 1 Saint Cloud, FL 34772 407-361-8578

Just Answer / Internet - Answer Question / Unauthorized Credit Card Charges

Ka
Kathy Hummer on Dec 15, 2015
On 29th October I asked legal questions online and the answer I received was satisfactory. A payment of $95.00 was charged to my Credit Card which I was happy to pay. On the 1st December another charge of $95.00 was charged to my Credit Card for a membership I never agreed to. I would like...

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