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Google complaints 1498

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8:15 am EDT
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Google Dreams and Experiences

This company is a scammer because they took my money for a book signing event, but they keep the money and never deliver. That's not right for a business to keep doing evil things to people like this.

Desired outcome: Marie Walker: [protected]

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6:36 am EDT

Google Google soolter studio g.co/ helppay /mirroring app

I canceled a mirroring app the same day but I still got charged $32.01

Desired outcome: I would like a refund.

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atbolton5
, US
Jul 25, 2023 11:56 am EDT
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Same with me. Cancelled 5 minutes after I got the 3 day trial and was still charged $39

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5:09 pm EDT

Google Google card

I bought google card won't redeem to my phone, tablet or new phone. I tried talking with someone no one there to talk to. I went online still doesn't help. No refund just exchange cards.

Desired outcome: JUST A REPLACEMENT CARD THAT'S ALL

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2:44 pm EDT

Google Unauthorized charges

On April 11 I had multiple unauthorized charges on my bank account. 3 charges we're for $4.31 and 7 charges for $1.07 and in repeated succession. In a span of a minute.

This is a problem google is keeping quiet. Something major is coming from the banking institutions that no one is speaking about. This national fraud is hitting people all across the USA.

I reported it to M&T bank who closed my debit card and issued a new one.

Desired outcome: For Google to speak about what they are doing to stop this.

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2:00 pm EDT

Google helppay google

I Have had £7.99 taken fom my account i have never heard of this group hope you can help soon has possible with this thankyou

Desired outcome: please refund thankyou

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8:34 am EDT

Google Chromecast with tv youtube

I went to watch my church Sunday service live stream on YouTube and it said that it is blocked because restricted mode is one. There is no adult only content on this channel please remove it from the restricted mode. I do not want to turn off restricted mode because I have kids and do not want them to access adult only content. The channel is Antrim BIC video.

Desired outcome: Allow Antrim BIC Video to be viewed on a Chromecast with tv with restricted mode on.

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12:49 pm EDT
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Google Unauthorized transaction

On March 25th & 26th I woke up to $.65 in my account. I had 24 transactions for $5.15 and a few $.99 and $1.08 charges and 1 transaction of $.60 Total of $133.86 from Google kingsgroup, mountain view, ca; google play *kingsgroup, mountain view, ca [protected]

these transactions were not in my Google pay or purchases history and because of that, Google refused to refund me.

Desired outcome: How can I actually speak to a REAL PERSON @GOOGLE. I NEED MY MONEY 😭

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2:09 pm EDT

Google Automatic billing to suspend and cancel asap

I am filling this information out "again" and will give you no further information. For Example: Social information. Will not sign up for anything that is going to cost me as I have already paid enough today. Please cancel this account or I will take steps to further this process. You are making this very difficult to cancel where to sign up was a snap. Discriminatory, especially since I am a Senior Citizen (80)and have no more options to do directly with you. Just cancel the subscription! Please!

Desired outcome: cancellation as I have requested numeroous times!!

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11:38 am EDT
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Google I wish to complain about the support team and the service received

I am looking for a way to be put in contact with someone from Google, higher than the customer support team, i wish to actually complain about the support team and how they have acted and treated me. Any complaint forms seem to link back to them though, which means the manager there Ariana G just continues to block and stone wall me in going any further. Even as far as now completely ignoring me and refusing to reply.

Is there any way to go around the customer support team to actually lodge a complaint about them?

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Person1972
, US
Apr 03, 2022 12:33 pm EDT

I'm in the same boat with Google-Play- they are now blanking my emails. I have a genuine problem and I can't progress my issue. Did you manage to get an answer from your post?

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V
10:00 am EDT

Google Gmail

Dear sir

My google account was hacked somehow. On 24/03/2022 morning around 2.30 am to 3.30 am I have seen Gmail(vivek.[protected]@gmail.com) mail read activities which I have not done right now I am using three devices for Gmail one is my Oppof1s and two windows Laptop computer the activities involve my personal data usage which put me in trouble of Rs 89100 someone read my financial data that came from bank i.e OTPs came to my Gmail for a financial transaction I want to track the person who performed these transactions and from where he got my mails to read it is very necessary for me kindly help me. He performed some financial transactions with flipkart using my SBI credit card and buyed some google play coupons and put me in a loss. I kindly request you to track the person who hacked my Gmail details I have also given my complaint to the cybercrime police Dhanbad they are delaying the investigation kindly help me. I am attaching the screenshots of the activity performed

Desired outcome: Name and location IP adress or any other details of the person/computer/mobile who read my mails from 2.30am to 3.17am on 24/03/2022 also need the My mails read receipts exact time times

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6:09 pm EDT

Google Monies not applied.

I had purchased a 50.00 Google play credit for a game Harvest Solitaire. Then I purchased a Google play card for 25.00. My account shows I have 75.00, but, when I try to buy credits for the game it says insufficient funds available. So, I tried to go to other games thinking it might be a problem with the game. But, it wasn't. It showed insufficient funds to the other games also. The screenshots that are posted below show insufficient funds and where I actually have 75.00 in credits.

Desired outcome: I would like to have my 75.00 in play to buy credits for my game.

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5:08 pm EDT

Google I'm complaining about charges from. Google on my cashapp

Hi I do apologize for any inconveniences that this might cause you but I have multiple charges that I never authorized never the less there are two charges that actually went through and the money was took out of my cash app card account the ones for which I am requesting a refund for which are 4. and some change and 7. Also another 7. and some change if I can get that back it would highly be appreciated. I have screen shots of the charges as well.

Desired outcome: Just to refund me my money that was charged also to remove me off of any list that they might have me for whatever reason..thank you in advance

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11:34 pm EDT

Google Google *Apple Mountain view CA.

I did not authorize this charge this $10.00 charge, I would like a refund and I don't want to wait for 3 to 7 business days when it took you guys 3 to 7 seconds to steal my money!

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1:07 pm EDT
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Google Google Lens on PC

Can no longer disable Google Lens in chrome://flags/

Do not force it on people.

Reverse image search is the sensible thing to have in the context menu on PC. Lens should be linked to camera functions, not an image.

Google reverse image search is better than all other reverse image search engines - DO NOT REMOVE IT!

Desired outcome: Return "reverse image search" to chrome PC context menu (right-click options).

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5:04 pm EDT

Google Google

Pending 4 charges of one dollar each on my visa credit card do not know why

Desired outcome: Remove charges

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2:47 am EDT
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Google gmail account not opened for past two days in google chrome

I have maintained gmail account for so many years. For past two days my gmail account not opened in google chrome. Please resolve the problem at the earliest.

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6:40 pm EDT
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Google google Workspace

I tried to cancel my Google workspace account 30 mins after registering 1/28 but could’t get logged in until 3/8. I sent countless feedback forms & tried community help and chat where I was told to block payments which would mean blocking all online payments. 3/5 I saw my bank account was charged again and chatted with Google but was told no refund

Desired outcome: Would like refunded. I filed a claim through my bank but Google NOT going to refund number [protected]. Screenshots my response to an email and Second is of a chat long before they charged again

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6:45 am EST

Google Google Fi

Google Fi has recently blocked my data service, with no notice and for no apparent reason.

A customer service representative quoted the TOS "Google Fi reserves the right to deny roaming to any device at any time."

I have been told that I have been away from the US too long and that I need to go back to USA territory to have my service reactivated.

Nowhere in Google Fi`s TOS is there any time or geographical restriction or limitation to service or any mention at all to such a limitation. There is absolutely no clause that even mentions such an interruption of service, there is likewise no mention to any such limit and what the conditions for such a restriction would be.

I need my service re-established, as I need my data connection frequently while traveling through Northern India for my work, maps and banking.

Desired outcome: Reestablishing of service

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6:47 pm EST

Google Multiple charges

multiple charges, your domain pay page kept giving me errors and to try later. So i tried more than once and it kept giving me the same error message. 5 charges of$42 dollars in my bank account ending 9189, and one charge of of $42, and 2 charges of $24 in my credit card ending 4243. Need urgent help to void and reimburse these over charges.

I waited so long for online chat, then when I was attended. The person just asked me for my email very carelessly. When I provided my email, I asked "why can't i just speak with billing department, I need a number..." before I ended my sentence, they ended my chat. Nothing, just booted me out of the chat.

chat as follows: You’re connected with agent Jewel.3:03 PMJHi INGRID MORALES. Welcome to Google Domains Support. My name is Jewel. How are you today?Jewel · 3:03 PMokvery upset

multiple charges, your domain pay page kept giving me errors and to try later. So i tried more than once and it kept giving me the same error message. 5 charges of$42 dollars in my bank account ending 9189, and one charge of of $42, and 2 charges of $24 in my credit card ending 4243. Need urgent help to void and reimburse these over charges.3:04 PMJI understand this is very upsetting.I am willing to check this for you.I'm now checking your account, let me place you on hold for 2-3 minutes. Would that be fine?Jewel · 3:05 PMJust need help resolving it as it put my bank account negative3:05 PMJI understand. We are aware of a problem and are actively working to solve it as soon as possible. We will notify you via email as soon as the issue is resolved. We appreciate your patience.May I have your best email?Jewel · 3:07 PMi understand in solving programing, however, I need immediate reimbursement?financecontrol.[protected]@gmail.com3:07 PMJI do understand that. At this moment I can only say that we will notify you via email as soon as the issue is resolved.Thank you for contacting Google Domains!Jewel left the chat.3:09 PMThank you for contacting Google Domains.Jewel · 3:09 PMThe session has ended

Desired outcome: Need attention and reimbursement of over charges, as my bank account is now negative, and I will get overdraft fees. I also would appreciate the attention and further training for the person that attended me in chat.

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1:09 pm EST

Google Google slides

Hello! I have enjoyed using google slides for quite a while (especially before 2021), but now there is a new feature called autofit. Now I understand how it might be useful to some people to have the text box autofit, but it is also very un-useful to me. I really wish that there was some sort of way that you could completely turn off the autofit feature. It is much easier on PowerPoint, because you can turn off the autofit feature. I genuinely like using google more because of the new updated features, and because you can store things on the cloud.

Please make it so that the autofit feature can be turned off, it is really in-convenient and annoying.

Desired outcome: Can you please make it so that there is an actual option to turn off the dang autofit. Also, I talked to a lot of my colleagues, and they all think it is completely useless.

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About Google

Screenshot Google
Google is a multinational technology company that specializes in Internet-related services and products. Its most recognized offering is the Google search engine, which serves as a tool for internet users to find information online. Beyond search, Google provides a suite of productivity tools known as Google Workspace, which includes Gmail for email, Google Drive for cloud storage, and productivity applications like Google Docs, Sheets, and Slides.

The company also operates the Android operating system, which is used by a variety of mobile devices worldwide. Google's hardware products include the Google Pixel line of smartphones and the Google Nest family of smart home products.

For businesses, Google offers Google Ads, an online advertising platform, and Google Analytics, a service for tracking and reporting website traffic. Google Cloud Platform is another significant service, providing cloud computing solutions for enterprises.

Google Maps and Google Earth are services that facilitate location tracking and navigation, while YouTube, a subsidiary of Google, is a widely-used platform for video sharing and viewing.

The company is known for its continuous innovation and expansion into new areas, including artificial intelligence, self-driving car technology through Waymo, and health technology via Verily.

Google's services are deeply integrated into the fabric of the digital experience, catering to both individual users and businesses with a broad range of products designed to enhance connectivity and productivity.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Google in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Google.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

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- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

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Ensure you follow these steps carefully to effectively file a complaint against Google.

Overview of Google complaint handling

Google reviews first appeared on Complaints Board on Oct 22, 2007. The latest review Taking money off my card. Without my permission was posted on Apr 10, 2024. The latest complaint google - I save you. you owe me was resolved on Dec 16, 2019. Google has an average consumer rating of 2 stars from 8772 reviews. Google has resolved 257 complaints.
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  1. Google contacts

  2. Google phone numbers
    +1 (650) 330-0100
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    1600 Amphitheatre Pkwy, Mountain View, California, 94043-1351, United States
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