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YouTube Customer Care Service

YouTube, LLC aka Google, Inc.

1600 Amphitheatre Pkwy
Mountain View
United States - 94043-1351

Customer Support Phone Numbers

1 650 330 0100 10 2
1 650 618 1499 3 0
Go to YouTube:    Google+ Youtube     

YouTube Complaints & Reviews

YouTube / Unauthorized charges

Darlene Null on 2016-05-17
Somehow my 15 year old son used his email account and my credit card to charge $9.99 for something that I don't even know what twice. I am trying to cancel the transaction but it wont let me because I don't know his password and he said he doesn't know it. I have no phone...

YouTube / Skip button on ads

Artist13ful on 2016-04-19
Hi, I just wanted to let you know that I think there should be skip button on every ad you play before a video especially if the ad is over thirty seconds long. If I see an ad I think is interesting, I will sit there and watch it, but if it has nothing to do with my interests then I should...

YouTube - California, San Bruno / My video were blocked for copyright infringement

BrrJohnes on 2016-04-04
I love to sing and I wanted to share my singing with the world. So I decided to make a channel on YouTube. I uploaded some covers and even songs that were written by me. But one day, when I wanted to upload a new video I saw that most of my videos were blocked. I received a notification...

YouTube - Massachusetts, Worcester / Video Rentals

Natasha78d on 2016-03-21
Youtube had me sign an agreement to take 30% of video rental fees, and I would get the rest. Youtube is manipulating how many times they are rented, keeping it all, and trying to steal all of the revenue from my rentals. I cannot fathom this and this is my 2nd attempt at the complaint...

YouTube - Washington, Yakima / Video Streaming

Reviewer66638 on 2016-02-29
I have 65mbps service from Charter and your videos load slow as hell. In 2016, I expect loading speeds to be faster than my first time having s**. It frustrates me that I can download a song in one second but a two minute YouTube video lags the entire way through. YouTube is a cornerstone...

YouTube - California, Mountain View / Nobody is allowed to see video playback on certain sites, but you still allow Facebook and their users to pirate videos?

Reviewer12335 on 2016-02-02
Certain videos that have Vevo and UMG content cannot be viewed as of today, February 2, 2016 on the Rainy Mood website. However, yesterday I was able to view these same videos on this same website. It is very disappointing that they cannot be viewed, and it would be convenient if Rainy...

YouTube - Michigan, Stockbridge / Being charged with copyright theft

absolutdobe on 2015-12-30
Rewceived notice I was no longer able to use You tube because I took credit for writing a song I had nothing to do with. The complaint is totally false and I have no idea where it came from. Why was there no investigation? Yahoo put me in a position of being guilty without any review of...

YouTube / Advertising before clips

Reviewer16972 on 2015-12-10
My 6 year old daughter enjoys watching Sylvanian Families videos on You Tube which she doing this morning, as I was getting packed lunches ready for school. The 'Payl Pal' Christmas advert was shown before the selected Sylvanian's clip, which clearly intimates that Santa i...

YouTube / Ads

Reviewer40086 on 2015-11-30
I use YouTube every day to play music, and I've resigned myself to the fact that there is now an obnoxious amount of ads before, after and during videos. However, recently it's ONLY been Subway ads - basically two variations of the same ad - meaning I have to listen to the SAME ad every minute or so, which equals about 40-50 times daily. WTF?

YouTube / Criteria for Removing Videos and the Reviewers

Myhorse1st on 2015-10-16
A number of my Videos have been removed under the UMBRELLA grounds that they all violated the Community Guidelines – or contained inappropriate content – which is UNSPECIFIC [which guideline (?)] and VAGUE. All “Strikes” have been appealed on the basis of UNJUST CAUSES. One CASE in POINT i...

YouTube - Wisconsin, Pewaukee / Ads too loud!

Reviewer80877 on 2015-10-05
I'll be listening to music on a playlist, and suddenly an ad will pop up. Sometimes at the start of a song, sometimes even in the middle. And every single time my ears are subjected to a very loud version of the latest music hits! It's like they pick the loudest part of a song and amplify...

YouTube - British Columbia, vancouver / Ads - very upset

Reviewer68216 on 2015-09-13
auto mute EVERYTIME when ad's come up in vids as at first i thought it was an incovience now i'm getting very very upset! if i am alone in this problem then i gess you tube will become a no go zone mite not be a fix it will solve the problem. i hope for a better resolution

Youtubesstudiopro.com / I wasted money and haven’t updated my virus protection

HermeS404 on 2015-03-17
I started to get messages and email from the website www.YoutubesStudioPro.com. All these messages stated that I needed to update my virus protection and they provided the link, where I could do it. I clicked on this link, but I have no idea how these bastards got my personal info, but...

YouTube / Signing In Issues

Dr. Hunter on 2015-02-26
Every time I either try to change my channel art, post a comment, or even send feedback; it says I have to sign in. I'm already signed in, so why do I have to sign in a second time? When I put in my password, the sign in window closes, and it just sits there like nothing happened. And...

Google / Youtube / Account Standing

rajprotesto87 on 2014-11-15
I received a strike on my youtube account on November 8th, 2014 regarding one of my videos titled " BA Pass mast scene" which contained a non explicit Bollywood movie BA Pass sex scene, permitted and far less vulgar by the standards of other such youtube videos. But I still deleted thi...

YouTube - California, LOS ANGELES / This how possible

Kenneth C. Johnson on 2014-10-04
I got this for my Amazon Fire TV. It does a good job of playing. It provides reasonable search functions. But... I'm spoiled by voice search and that isn't available in this version. Only the slow click-a-letter-at-a-time on-screen typing. Oh so miserable! I think the menu...

YouTube / Comments format Changes

irishladd on 2013-11-07
Google has f****d Youtube once again, the new format forces users to join Google+, this is just a dishonest extension strategy for a failed product. You can't reply to comments unless you are joined to google+, there is no thumbs up anymore(unless you are a part of google+), and i do...

Youtube - Mp3. Org / Their link was empty

detr017 on 2013-09-14
I downloaded program from youtube-mp3.org and it was not working. Their link was empty and I can’t contact the customer service during two weeks. Please be cute and help me to solve the problem. I am sure that I am not the only victim and that’s why I need a kind of advice about my future actions.

Youtube / Google - Québec / Name and Google+ harassment

Nova25 on 2013-07-02
I wish to officially file a formal complaint about a 'behavior' from Youtube(Google), and for as much people as possible to do the same, so they can ''understand''. The harassment coming from the repeated and continual attempt from their service to push and...

YouTube / What the f**k are you doing?

kevinrichard on 2013-01-17
You keep making changes to your site. I have been using youtube since I was 12. You keep making changes that are shitty. What the f**k are you doing. It was good before now it sucks a$$.

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