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Google Google's Removal of Negative Reviews Undermines the Voice of the Customer

Living in a society where fraudulent businesses are allowed to operate under the guise of legitimacy is a frustrating reality. As consumers, we have come to rely on the services and products of local businesses to meet our needs. However, it seems that many of these businesses are run incompetently, or even worse, intentionally make mistakes. The days of trusting Mom and Pop Shops are undoubtedly a thing of the past, as most people would prefer to invest their hard-earned money into businesses that can actually deliver on their promises, with expertise and efficiency.

Enter Walmart - a commercial behemoth that has effectively dominated the market by doing things better than their competition. Naturally, people avoided shady businesses and sought out those that could provide top-notch service and products. This phenomena occurred within the community, where the customers served as the judges, weeding out the bad businesses and elevating the good ones. The community has the power to make or break a business, and Walmart's success is a testament to that.

However, Google does not seem to understand the relationship between people and businesses. In the event that a customer leaves a negative review of a local business, Google will remove the review if the company complains about it. This is a blatant form of favoritism that undermines the voice of the customer. It pits the community against the company, and increasingly contributes to a culture where the interests of businesses override those of their clientele. Google has a responsibility to support the community by allowing honest, bad reviews to remain on their platform. Instead, they opt to remove competent, articulate, and truthful reviews, while allowing insufficient, two-faced, and unhelpful ones to persist.

What's even worse, is that Google's actions are forcing customers to leave disingenuous reviews that fail to capture the true essence of their experiences. People are being compelled to leave praise in order to avoid having their bad reviews taken down. Customers now must operate in a shady way, and are unable to provide genuine feedback and criticisms for businesses to improve over time. This practice of removing customer complaints is particularly problematic since the interests of businesses are being prioritized over the needs of the community.

It is time for Google to take a long and hard look at their policies and how they impact the community. They need to prioritize the interests of their users and act as a platform that enables honest feedback and valuable insights. By taking down negative reviews, they are doing a disservice to both customers and legitimate businesses. It is time for Google to step up and be the platform that the community actually needs. We deserve better.

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Google Google's Convenience vs. Privacy: A Review of the Pros and Cons

Google is a household name that has revolutionized the way we use the internet. Its services are ubiquitous and are used by millions worldwide. However, despite its widespread use and convenience, Google still raises concerns about privacy and data protection.

As much as Gmail is an excellent email service, it's crucial to note that any information entered is not private and can be stored indefinitely. The lack of human interaction when issues arise is also a concern. Google does not have customer service that can be reached via phone or email.

If you're an early user of Gmail, you will undoubtedly understand the frustration of needing to recover your account, especially if, like me, it's been over 18 years. Unfortunately, all efforts to reach Google or recover my account have been met with automated responses. The notification that Google thinks someone has logged onto your account from an unknown device can be daunting, but finding an avenue for resolving this issue can lead to what seems like an endless maze of links and pages to no avail.

Having a Gmail account for years isn't enough as Google raises security questions that seem almost impossible to answer. This realization is a reminder that Google can snatch a lifetime's worth of communication, content, and even legal records at any time if they so wish.

Despite these concerns, Google's products and services remain popular and effective, which offers an excellent user experience. However, many people are now looking for a private, secure alternative to store sensitive information. It's essential to trust no one when it comes to maintaining privacy online, and the search for a suitable email server that is both private and safe continues.

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6:21 pm EDT
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Google Google llc

I want to file a complaint against a website called google and google maps I keep noticeing that everytime I open up my laptop and open my google browser as I scroll down to the bottome of my screen I notice that my location keeps being changed someone keeps hacking my google maps I have made several report to google maps and google maps is not getting involved and google owner phone number is [protected] his name is larry

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10:45 pm EDT
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Google Google Sooter Studio

Unwanted charges! I do not want whatever this is. It must have been a hidden link that I was unaware of. Please refund all charges through my Paypal acct.

All the pertinent information about the transactions are contained in the attached screenshots. I am sure you are very aware of this vendor, as it appears to be an in-house contractor to Google.

I expect better professionalism from Google! I have been using your browser for over a decade, but you are not the only Browser on the internet!

thanks for your attention,

Mike McCulley

see 2 attachments.

Desired outcome: Reverse all charges from this vendor and stop all future payments.

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7:13 pm EDT
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Google Customers' reviews

I sometimes posted reviews in negative and positive, and I have never used any offensive languages in the reviews. Any positive ones they are there and the negative ones will be disappeared in a few days. What's wrong here? Why does google removes the negative reviews? Can you just locked them up and not to allow them to be removed?

I believe the reviews are all about the good and the bad about a business. This is the ways google should offer what the customers think about a business they visited. Therefore, it will improve the way they make businesses when they get a negative review.

Thank you very much,

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4:55 pm EDT
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Google Google Ca Mountain view Google You Tube

On my statement each month I receive a charge for $10.81 for Ca Mountain View .I have not purchased anything from Google YouTube. This charge has been on at least three if not more months of my bank statement. It is a small

amount but has added to over 30.00 in the last three statements. No one in my house has made these charges. I request a stop to these charges now. Darlene Currie 1144 An county rd. 415 Palestine Texas 75803

Desired outcome: Stop billing me $10.81 every month for purchases not authorized. My daughters email address is [protected]@gmail.com

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11:16 am EDT
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Google Unauthorised charges.

I have been getting unauthorised charges from google play they seem to be for 700 TikTok points each time and I don't use TikTok at all. I spoke to my bank and they cancelled them and then today there are more charges this time through Pay Pal I don't know how they got into that account. The Fraud team at my bank have cancelled my card but the Pay Pal charges of 8x £9.99 I can't seem to get back.

Desired outcome: I would like my money returned to me.

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, US
Apr 22, 2023 7:19 pm EDT
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You have a scammer got into your accounts. Somehow your personal information has been hacked by one of them. Make sure your computer is secured and you have VPN while you are online!

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4:14 pm EDT
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Google Business profile

Google is not making the changes to my profile that I am attempting to make. They just aren't changing them and it is costing me money with fewer calls. I am a carpet cleaning and restoration business originally using carpet cleaning as the main service offering. I changed it a few months ago to water damage restoration as the primary service, to see if I would get more business. I got a lot more views but I got almost no calls for carpet cleaning. Now I am not getting any calls at all. I have tried to change it back dozens of times and it has been rejected every time. I am just trying to go back to carpet cleaning as the primary service because I got a good amount of calls that way. They have refused. Now they are telling me in an email that they have to do a few more checks, whatever that means. They said 24 -48 hours. That was three days ago. This has been an ongoing thing now for several months. I am sure there is at least one tort being violated here. I am seeking an attorney to file against them for intentionally harming my business. I am fairly knowledgable in regards to civil law procedure so I will file myself if necessary. Anyone want to join in a class action?

Desired outcome: Return my listing to it's original state having carpet cleaning as my primary service offering. Make any future changes to my site in a timely manner in the future.

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11:03 am EDT

Google Gmail fraud

I received a fraudulent email on 3/9/[protected]@5:55am by no-reply [protected]@gmail.com with computer geek bill attachment claiming my computer subscription bill is renewed charging my account appropriately $400. I didn’t want it renewed, then they offered service for free due to my age of 64. After that my computer was downloaded with viruses as well as my iPhone. Then further scammed with Apple Gift cards. All my personal information is compromised and lost $3,000.

Desired outcome: Information on fraudulent email perpetrator’s email identity for refund and law enforcement.

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4:23 pm EDT
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Google Gmail

I am find that when replying to emails from our customers who have email accounts, especially those who have asked us to quote a price for our products, that they don't receive our reply.

It bounces.

We have been in business for over 45 years, supplying books and props to magicians and storytellers all over the world; this problem only started a few months ago but seems to be getting worse.

Is because I'm quoting a price?

I realise your're relatively new to the business world, and may not be entirely familiar with the way a real bricks-and-mortar buiness has to work. But may I suggest you need to take a serious look at whatever 'bouncing' algorithm you use if you are to continue to annoy and incovenience your customers.

I look forward to a speedy reply and a satisfactory outcome.

Desired outcome: I would like to reply to my customers' requests without interruption.

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Update by Russell J Hall
Mar 14, 2023 4:25 pm EDT

Perhaps I didn't make it clear: this only happens with gmail accounts!

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8:13 pm EST
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Google Engineering servises: content that is not based on a real experience and does not accurately represent the location or product in question.

Hello 

I would like to have a phone call to discuss the review done by the same person using a different account. I  don't know who this person is and did not do any work or design for him (Rock & Moon Star) 

See below for the reviews that the same person wrote

Rock5 reviews 2 months agoThere is no option so I can give them no star. I hired muhannad attili for my patio cover. I paid him 3800$ he took 6 months to fix my design. He was told me design can ready in under 1 month. First he was so nice. When i give them half payment then he is totally different person. Never answer my call. Reply my email and text massages after 2-3 days.When he get ready my design i ask him for hard copy he said 250 extra for hard. Or u can print ur self. What kinda engineer he his didn't get my design on paper and give it to me.

Moon star3 reviews 2 months agoWhen I contacted with him to make a shed 10×12 design. Muhannad act like he is nice but when i give him money(1800$) His behavior change like who you are? He didn't answer calls and emails. Didn't even he give me shed design and not my money back. Never Ever believe this liar he try to smart and steal you hardwork money. Please stay away from this man.

I have included my reasons below for you to look over. 

1. I checked all my records and accounts to see if I had done any job he was referring to. I have never done these jobs that he is referring to, such as Patio caver and 10x12 shed

2. I have yet to receive or pay the amount he indicated for each Job (3800$) and (1800$) during the period he refers to between now and six months ago.

3. More importantly, he lies about the estimate.

4. If you look at his or their reviews for other businesses they both made the same review for wallmart at the same time and date also the distance to the place is the same. More importantly, he complained about Susan on both accounts (Rock & Moon Star) See below reviews  Example: He indicates I charged him (3800$) for a covered patio and (1800$) for a 10x12 shed. Strangely, he indicates that I am charging (3800$) for a simple job that takes less time to design. I charged (1800$) for a 10x12 shed that requires more work and design time. He is lying. He is making things up. I do not have any contracts or jobs for which I have been paid or proposals for these amounts of jobs.

Why did he never call or email me to refund his money if I still needed to finish the Job?

I do not have any email or message indicating that I have done a covered patio or 10x12 shed. I would appreciate it if you could investigate this matter as soon as possible, and I would like to remove these reviews due to the harassment and bullying. Thank you very much.

I appreciate your help. If you need any additional information, don't hesitate to get in touch with me at [protected]@attiliengineering.com

Rock 10 months ago Susan have a bad attitude and don't know how to treat people. She is just a pharmacist, but she's thinking she is a big doctor and run her own hospital.I was been there for my prescription. The lady on the front desk doesn't know how to run insurance in there system and she ask for help Susan and 3 another lady was there but they are telling her do this an that from far away.

When it's been 40min then I just laughed and said to my wife I don't think we gonna get my shot today. Then Susan jump to counter and scream u want ur prescription or not. I asked her to low down ur voice and what happened what I did wrong . She said saw u laughing then I said what I need permission from u for laughed. My wife is witness.She deny my service for no reason. I have to mad at them coz they taking so long but she get mad at on my laugh. All she talk to me with yelling. I told her to low down her voice for 15 times but she didn't. And send my prescription to another pharmacy without telling me.She said do what u can do I don't care.

Moon star 10 months agopharmacy tech Susan she's very rude she didn't know how to talk with patient & she denied my service and transfer my prescriptions to another pharmacy without asking me & she said she denied anyone who ever she wants & I'm waiting there 45 minutes to pick my medicine. She thinks she own the pharmacy & I told her I gonna complaint her and she said do what you wanna do.

Desired outcome: I am requesting the removal of both reviews due to the harassment, bullying and fake engagement. 1. Content that is not based on a real experience and does not accurately represent the location or product in question.

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8:16 am EST
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Google Google account

I had my phone stolen and all my passwords were on my phone and Google account. Who ever stolen my phone. Changed my Google password and shut down Amazon account. I I'm unable to verify a PIN number sent to my number because I changed and number. I didn't have a second backup to recover my password. I have done everything to recover my account. I even put in an old password I remembered and Google still wouldn't let me log in. It said the password is 39 days old and not able to use it. It said something like that but it was 39 days. I haven't even solved this issue with Google and I'm not going to start a new Google account because everything I have on Google is my whole life I have an important documents in my email and documents saved. I feel that my identity has been stripped away from Google and that they can recover it if they want to. They choose not to. I am so had it with Google that I feel they took my identity of who I am. I can't even recover documents because there was no backup.

Desired outcome: What I would like is my password and to recover my Google account because I did not change the password. Who ever stolen my phone changed the password. All I want is my Google account

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7:23 pm EST
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Google New Nokia G21 Mobile Phone

Google has once again inserted itself into my life without my consent.

I bought a new phone and Google is part of the software.

It's holding me to ransom FORCING me to accept their apps, their setting and not allowing me to cancel or delete them!

There's a new big widget on the FRONT screen called At a Glance and I just CAN'T remove it.

Yes, they gave me the directions to remove it BUT it doesn't work.

It should not be allowed.

I know they're rich and powerful but when are we going to stop them taking over our lives?

George Orwell got it wrong, it's not 1984 but 2024 when we lose all our privacy.

Desired outcome: Google should be stopped from forcing us to use their choices just because they get paid but we may not want the apps.

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7:59 am EST

Google YouTube 022123

I received my tax return this morning and within 2mins a charge for $64.99 appeared from “GOOGLE *YOUTUBE 022123”. I tried googling the transaction code, but nothing. I have USAA and TD Bank and both of them flagged my cards to fraud. In the same day within hours of each other.

Then on Valentines Day I had to cancel my credit card and have a new one sent out due to charges from EXPEDIA and it was about the same amount $64 and some change. The fraud rep told me that the transaction occurred in Washington state and I live clear across the country.

What should I do?

Obviously it sounds like someone had my card info.

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Update by India Brooks
Feb 22, 2023 8:00 am EST

This is how the pending charge appeared

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Google Nest hub max

I recently installed Lutron Caseta light switches in my house to integrate with my google home so I can control lighting in my house through google voice commands. It worked great for a few weeks then it quit working. Google would say, can't connect or something went wrong. All my lights show offline on the Home app. I called Lutron first to see if their bridge was the problem but everything on their end worked as it should. After researching this issue it looks like multiple people have had this same issue with no fix from Google. The customer service rep from Google was having me call my internet provider ,XFinity, to have them change router settings, DNS, and to disable IPv6. Xfinity did not want to do any of this and said it didn't make any sense. So after going around and around on this issue for several weeks, I got upset last night with the Google tech and told him I was removing all of my Google products completely from my home. This is what comes up on your website when I google it:

The Google Nest Hub and Lutron Caseta Smart Lighting Switch for All Bulb Types and Fans can communicate with each other using a bridge. This bridge is necessary because there is no shared connection between the two devices.

I have this Lutron bridge. Everything on Lutron's side of things works as advertised.

Thanks.

Desired outcome: I just want my lights to work as you advertise. I am sick of spending time on this and being played between Google and XFinity. Why am I having to do all this work for something that should be plug and play?

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6:51 pm EST

Google Unauthorized charges in my account

Good morning, there was unauthorized charges in my account last feb. 06, 2023 and I did not purchase anything online or transaction on that given date the Unauthorized number which deducted twice the amount of 2600 is POS W/D SV GOOGLE GAR LONDON MC GBR. I want a refund with a total amount of 5200 since it was deducted twice the amount of 2600.. Please see details the attachment below..

Desired outcome: Please refund me with this matter..

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10:39 am EST
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Google Google*tiktoklive and google*facebook

My name is Jeremiah Pinto. I am reporting several unauthorized charges to my debit card. GOOGLE*TIKTOKLIVE MOUNTAIN VIEW CA. 12 transactions in the amount of $68.88. GOOGLE*FACEBOOK 3 transactions in the amount of $0.99 each for a total of $2.97. I am on disability and need this matter taken care of right away because I need every penny to live. Please email me with your response at this address [protected]@gmail.com. Thank you.

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5:57 am EST
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Google Unauthorized credit card charges by Google play ap g.co/helppay#gbr

Good morning, please my credit account was debited as stated below :

1) 10/01/2023 £38.49

2) 17/01/2023 £38.49

3) 24/01/2023 £38.49

Total. £115.47

The above listed transactions were in favour of Google play ap g.co/helppay#gbr, which I neither authorised nor have knowledge of it.

Pls I want my money to be credited back to my account.

Thank

Olusola.

Desired outcome: Please refund.

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12:40 pm EST
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Google Gmail accounts

[protected]@gmail.com, [protected]@gmail.com

I've been locked out of my gmail accounts since Saturday 7, forgot my passwords, in trying to work through googles online help pages I've also lost my youtube and google accounts, and now my retrieval phone [protected] - and they always list it twice, only the second time works) has been locked out,

on Mon Jan. 9 a message came up that a code would be sent in 48 hours through another email account - [protected]@aol.com (surprised it was still there), today I received message that another code will be sent in 120 hours!

I'm finding the google help pages to be extremely complicated and useless at this stage and absolutely no other support available.

Desired outcome: to get my emails back

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2:06 pm EST
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Google Google family link

I married an it tech guy had a kid. He's been hacking me since 2016. Has recently been able to keep me from being able to function in a society where you must use emails and phones for everything. Jasper Lucas gained access to my account because he stole a phone when he had me arrested on false charges back in 2014. My son has been kicked out of homeschool because he wasn't able to access his work because of his father. I have three kids and no help. Jasper has prevented me from apply for food stamps and housing and attending school. This all through your personal nightmare. Then you have no way to call or reach out to you about your product being used to destroy. Everything. Three accounts. [protected]@icloud [protected]@yahoo.com [protected]@gmail.com erin. [protected]@yahoo.com Erin. [protected]@gmal

Desired outcome: I would like all of his use of your product to be denied asap!! Give me back what he's used your product to steel from me and his son. He shouldn't be able to use this to terrorise people.

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About Google

Google is a multinational technology company that specializes in Internet-related services and products. Its most recognized offering is the Google search engine, which serves as a tool for internet users to find information online. Beyond search, Google provides a suite of productivity tools known as Google Workspace, which includes Gmail for email, Google Drive for cloud storage, and productivity applications like Google Docs, Sheets, and Slides.

The company also operates the Android operating system, which is used by a variety of mobile devices worldwide. Google's hardware products include the Google Pixel line of smartphones and the Google Nest family of smart home products.

For businesses, Google offers Google Ads, an online advertising platform, and Google Analytics, a service for tracking and reporting website traffic. Google Cloud Platform is another significant service, providing cloud computing solutions for enterprises.

Google Maps and Google Earth are services that facilitate location tracking and navigation, while YouTube, a subsidiary of Google, is a widely-used platform for video sharing and viewing.

The company is known for its continuous innovation and expansion into new areas, including artificial intelligence, self-driving car technology through Waymo, and health technology via Verily.

Google's services are deeply integrated into the fabric of the digital experience, catering to both individual users and businesses with a broad range of products designed to enhance connectivity and productivity.

Google Customer Reviews Overview

Google is a global technology leader focused on improving the ways people connect with information. Its primary service is its search engine, which is the most widely used across the world. Google also offers a diverse range of products and services, including the Android operating system, Google Maps, YouTube, and the Google Cloud platform. Additionally, it provides a suite of productivity tools like Gmail, Google Drive, and Google Docs. Businesses can utilize Google Ads for advertising and Google Analytics for web traffic insights. Google's offerings cater to individual users, enterprises, and developers alike.
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- Provide detailed information about your experience with Google.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

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Overview of Google complaint handling

Google reviews first appeared on Complaints Board on Oct 22, 2007. The latest review Taking money off my card. Without my permission was posted on Apr 10, 2024. The latest complaint google - I save you. you owe me was resolved on Dec 16, 2019. Google has an average consumer rating of 2 stars from 8772 reviews. Google has resolved 257 complaints.
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  1. Google contacts

  2. Google phone numbers
    +1 (650) 330-0100
    +1 (650) 330-0100
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  3. Google headquarters
    1600 Amphitheatre Pkwy, Mountain View, California, 94043-1351, United States
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