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1.5 1639 Reviews

Aspen Dental Complaints Summary

210 Resolved
1411 Unresolved
Our verdict: With Aspen Dental's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Aspen Dental reviews & complaints 1639

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Newest Aspen Dental reviews & complaints

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12:41 pm EDT
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Aspen Dental service and billing

Aspen in Scranton/Dickson City is just a big rip-off dentist supermarket. Don’t go! I went in there for just a routine check-up and cleaning and they sold me on this High-Teac periodontal deep cleaning and added if I don’t do this I’ll lose my teeth at 65. Plus They graded me on a point system that made me a less then middle of the road candidate so my teath were not that bad. I ended up having them do the High-teac cleaning that cost me over $1200 and my insurance would only pay $300 of it because most of the services that they did was not recognized medically necessary. Now with billing, I been fighting back and forth with them of a over payment of a special electric tooth brush that they billed me for but felt my Oral-B was good enough. . So my service was in January of 2009 and here it is April and I sill and requesting for a refund for the brush. I just moved here from NY and always my old dentist and others told me my teeth are good. I never have any pain in my mouth. I feel I ended up getting burned for a $900 from Aspen for a teeth-cleaning job that would have gotten paid by my insurance if it was just that. I’m also out $160 of over billing for the darn brush. I would not recommend going to Aspen dental if you don’t want to get into high-pressured sales of stuff you don’t need. Aspen to me is just a supermarket franchise of product that probably you don’t need but pressured to get because they get perks on selling them. Your first time visit with them you will feel you are at a time share seminar.

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5:16 pm EDT
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Aspen Dental charging for services not rendered

I went to Aspen Dental to have a cracked tooth repaired in December of 2008. After x-rays, and a dental examination I was told Ihad numerous cavities and 4 teeth that would probably need root canals and crowns. After filing for cedit through CareCredit I was told the total of my bill would be over $2700. After having the initial root canal done, I cancelled the rest of the procedures because this was too much debt for me to incur, being on a fixed income. They said find, they would put it in my file that the rest of the procedures were cancelled. In February I received a bill from CareCredit for the total amount for all the procedures! I contacted Aspen Dental about this and they said they would reimburse CaeCredit for the amount not used.Not only did they not cancel the rest of the amount OR reimburse CareCredit, but they had never filed the claim with my insurance company. In February my insurance carrier sent them $1000 to be reimbursed to CareCredit-it is now March and CareCredit tells me they have still not been reimbursed by Aspen Dental, my insurance carrier is probably out $1000.00. I will be contacting the Better Business Bureau and the Attorney General's office within the next few days. I was always under the impression that it was NOT legal to charge someone for services not rendered!

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Samanth
, US
Apr 21, 2012 6:23 am EDT

Does insurance fraud ring a bell here! They use scare tactics to get you to to take out a loan for services that you may or may not need and charge the whole amount of what they quoted even if the services were performed or not. Unscrupulous business practices to say the least. Say away from this place. CONSIDER YOURSELF WORNED! DON'T WALK RUN, FROM THIS PLACE

Allie at Aspen Dental
Allie at Aspen Dental
East Syracuse, US
Apr 03, 2009 1:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

At Aspen Dental, we are committed to providing all of our patients with great service and care. We apologize for any inconvenience that you may have experienced during your visit to our office. We advise all of our patients to first call the Office Manager at the Aspen Dental office where they were treated and, if the situation is still not resolved, to call our Patient Satisfaction Hotline at [protected] or email us at patientservices@aspendent.com. We’ll promise to respond to you as quickly as possible, but no more than two business days from your initial contact with us. Again, we are committed to your total satisfaction and will do everything we can to make sure you are pleased with your Aspen Dental experience.

Allie

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10:58 am EDT
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Aspen Dental - overcharge, unnecessary extractions

Do NOT go! I went to Aspen Dental in Wausau, WI due to there advertising prices for dentures. I have had dentures for several years due to an accident and all I needed was to have a tooth on my denture reattached. I waited over an half an hour for my appointment. At first everything seemed on the up and up. All of the staff seemed very professional, the...

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2:18 pm EDT
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Aspen Dental - shady billing practices

avatar kandi200 Posted the following Complaint March 15, 2009 06:43:02 I went to Aspen Dental 11/26/08 and had work done for dentures. They quoted me a price of $2, 598 for the work. They talked me into using their care credit financing. Well, the balance I was being charged by care credit was over $5, 000. I called Aspen Dental in scranton right away...

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10:07 am EDT
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Aspen Dental fees

Went to Aspen Dental to get full upper and lower dentures. There estimate was just about $9000.00 for extractions and the mid-grade dentures! When asked for an itemized bill they told me they couldn't give me one! What? I have a partial on my top already so its not like they are extracting all my teeth and a few missing on the bottom too. Has anyone ever heard of dentures and extractions costing so much? And of not being able to get an itemized bill!? I would have to pay a little over $7000 out of my own money shouldn't I be able to see what I am paying for?

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Cgregoire
Worcester, US
Oct 26, 2009 1:02 pm EDT

First of all I went to Aspen for a full upper and lower and was quoted $10.000 before my insurance. Now after all my insurance discounts it would have been about $7000.00 I could not afford that so I decided to have just my uppers done. Imagine my surprise when it cost about 5000.00 now here is were the fraud comes in. After I have gotten two treatments plans will both prices I went ahead and bought a discount dental plan. It allows between 20% to 60% off covered prices. Well after I told Aspen I got this program they quoted another price which was increase to offset the first price. They must really think that people are stupid. Everyone follow up with your insurance company because they said I have a free visit they change my insurance company $134.00 nothing was free. This place should be shut down.

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Cleaner52
, US
Sep 12, 2009 7:37 am EDT

I went yesterday to Aspen Dental . I know what my insurance covers but they said it would cover more than half of the almost 7000.00 they gave ma an estimate for . That quote ws just for the regular dentist doing the extractions. They said I have gum disease and I would have to see a peridontist .Thanks for your comments. I am going to start by going to my insurance to see if they were ever truthfull about anything . Has anyone ever used Affordable Dentistry ?

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12:51 am EDT
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Aspen Dental - dont waste money or risk your teeth!

I went to aspen dental in Richmond, Indiana... I wish I had checked out their reviews before I went there... there are hundreds of reports against them in ALL states! (Fraud and malpractice, etc.) They tried to scam me out of $600 just to "clean" my teeth. thank goodness I ended up with the one honest hygienist in the whole place when it was time for my...

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3:16 pm EDT
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Aspen Dental unneeded procedures / hidden charges

The following takes place after just one visit to Aspen Dental:

After using the same dentist for 15+ years, I had a change in insurance and was forced to find a different dentist. Despite all of the complaints I had read about Aspen Dental, I chose to go through a new patient visit and have x-rays taken. After waiting for 30 minutes past my scheduled appointment time I was finally called in for my x-rays. Following the x-rays I was directed back towards the area where the dental chairs were (which all had tv's attached to them...expensive?). I sat there and watched CSPAN for another 25-30 minutes before the dentist came over to talk with me. After glancing at my x-rays she told me that she already saw a few cavities. She finally came over to examine my mouth. She mumbled something about more cavities and gingivitis, never giving me a good explanation of what she saw. Now, I had waited 1 year after my last cleaning (and I had regularly gone for cleanings every 6 months for the past 15 years or so), so I thought maybe it was possible that I had a cavity or two. She told me I had 8! And she told me that there are two more that I need to keep an eye on because they could become cavities. I was shocked. I'm not going to say I brush after every meal or floss every day, but I take pretty good care of my teeth. I thought there was no way I had 8 cavities. But I gave them the benefit of the doubt. I sat down to talk to the "financial advisor" about the treatment I would need. Still shocked from learning I had 8 cavities I listened to the financial advisor tell me that a cleaning, some flouride treatment, and the filling of all 8 of my cavities would cost me $725 AFTER INSURANCE. What?! Since I was recently laid off, there was no way I could fork over that kind of money upfront, so he convinced me to apply for a CareCredit account where I could make payments over 18 months to pay for the treatment. I scheduled my next appointments (the cleaning and the fillings) and left fairly upset.

I didn't get very far before a little something called cognitive dissonance kicked in. I felt like I was being ripped off. After confiding in some friends they felt the same way. I went back to Aspen to speak with the financial advisor and go over the charges line by line. According to my calculations, 8 cavities should run me $400 after insurance. What was the other $325? In the line items, there was a toothbrush that they were going to 'give' me for $135 (not covered by insurance); A full mouth debridement for my 'periodontal disease' $50; some mouthwash for $24; irrigation (?) for $35; some toothpaste for $24; and the list goes on. Most of those items were not covered by insurance.

I ended up calling my old dentist (who I trust a great deal) and asking him if he could check out my mouth and see if I really do have 8 cavities and gingivitis. He agreed to a limited consultation. I went to him a few days later and told him where they thought the cavities were. After a close examination (of 15 minutes or so - which was longer than the lady at Aspen looked at my teeth for) he told me that I have 1 cavity. ONE. Maybe two. NOT EIGHT! I was pretty mad. I told him about how they said I had gingivitis and they suggested that I have a debridement done. His demeanor went from disbelief to anger. He knew they were ripping me off. He explained how someone would need a debridement if they had hunks of tartar and what he called "calculus" on their teeth and bleeding gums etc. I have none of that. In fact, he took pictures of my teeth to show how I didn't have any problems like that. Then he showed me pictures of someone who did need debridement...yuck. As I said, he was upset that a dental office would be doing that to patients and charging them so much for it. He told me not to worry about paying for my consultation. I thought that was very nice of him.

I cancelled my appointments at Aspen Dental. I found out a week later that when they opened that line of credit so that I could pay for the future services, they already charged me the $725. They didn't do anything to me yet! I called and had them reverse it, told them I wouldn't be coming back and explained why. I wasn't mean. If the lady on the phone was willing to listen I would tell her the truth. She told me to be aware that different dentists have different opinions. Then she explained to me that when she came to Aspen Dental for a check-up, they told her she had periodontal disease too with 3 and 4 mm pockets (just like me) and her old dentist missed it because he was old and didn't keep up on his continuing education. I don't know how she could give me advice on dental work since she is a financial advisor...plus she works there! I'm sure she's paid to say they are the best.

I'm just still really frustrated with Aspen. I highly advise you to stay away from this chain. It's not worth the headache. Good luck to you in your search for a good dentist. As for me, I'm working on changing my insurance so that I can go back to my original dentist.

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aspen never again
Weymouth, US
Jun 11, 2009 11:01 am EDT

last year I had a tooth extraction at Aspen Dental.
My regulr dentist referred me to dental surgeon not covered by my insurance, so I went to Aspen Dental since it was close and covered by my insurance. Biggest mistake ever.
Before any of the work was done, Aspen Dental required an upfront payment of what the indicated would be my portion of the bill, $353.40.
The extraction was normal, received a few novocain shots, tooth was taken out, and I drove home. A few weeks later, I recieved an explanation of benefits from my insurance company, and come to find out I was billed for IV Sedation, and Analgesia Nitrous Oxide (I didn't receive either, and I don't think I could have driven home if I did). After a series of complaints with Aspen Dental, Mastercard, and my insurance company, I finally received a Mastercard refund of $303.40, and a payment summary sheet with all of the charges and the refunds from Aspen Dental Mgmt Inc
So in addition to trying to provide you with additional services that you don't need, they also may try to charge you for additional services that you didn't get.

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10:32 am EST
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Aspen Dental temp crowns

Aspen Dental made my teeth worst than when I started. They mislead me on what I was to recieve. But what I cant believe is they refused to fix it! I have a law suit in the making and they dont care ! They said go ahead and sue us, you'll neyer win.

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ConsumerBWare
Hughesville, US
Sep 09, 2010 10:22 pm EDT
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Do you know that Aspen dental is a member of the Better Business Bureau and will remain so unless people file complaints?
visit www.bbb.org/us

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R. Schilling
Newark, US
Jan 07, 2010 1:52 pm EST

I recently bought into a "dental plan" and they use Aspen Dental in Zanesville, Ohio. Went in for tooth discomfort and they did exam, but office staff didn't deem necessary to discuss financing or payment until they could contact my dental plan during normal business hours. I asked for a read out of normal charges and they reluctantly printed one out.
The Dentist that did my exam seemed ok, except when I shared my fear of root canal and pain associated with it...fear of unknown, never had one. He said yes they can be painful if you are not numb. The office staff seems underhanded and sneaky. I've already contacted my previous dentist (who isn't covered by plan) and canceling the dental plan.
It seems the dental plan primarely uses Aspen Dental. Interesting...formulate your own opinions about that one. This "dental place" seems very unprofesional...not for me...I prefer better treatment when I hire a "professional" for my medical and dental services.

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StillSmiling
Nazareth, US
Jun 10, 2009 5:58 pm EDT

It is unbelievable the amount of complaints this company has. I was one of there "office managers" or should I say high pressure salesperson. Everything, every complainant says I agree with. This business is not about providing quality dentistry. It is about making money off the under served dental community. It is disgraceful. Please spread the word before more people lose there hard earned money and there TEETH!

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8:20 pm EST
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Aspen Dental rude staff

I was seen in the office for a first time patient visit. I scheduled the appointment online. NO WHERE does it say that you will not get a cleaning on the first visit. I have never heard of such a thing. Anyway, I was taken back for my visit (late of course) and a person did x-rays. Not once did she state her name or what she did there. It took her and her co-worker 25 minutes to do a full set of x-rays. My mouth was all cut up and they didn't ask if I was ok. They then escorted me to the exam room. I waited for 30 minutes. No one came by to let me know the dr. was running behind. No one checked on me to see if I needed anything or needed to reschedule. NOTHING. An elderly gentleman came into the exam room next to me and waited. The dr. came in and looked at my chart and then looked at him and said "who was here first". I said "me, but go ahead and see him". She finished with him, looked at my chart, saw I was a first time patient and said "let me look at your x-rays"...so she did that then came over to me and said "Open up" NOT ONCE did she say who she was. She finished her 30 second exam and told me I had a cavity and says "did you know that"...well duh, no I didn't know that...that's why I'm here. Then she tells me to go make an appointment with the office manager. I asked about the cleaning and was told the hygeinist wasn't in that day. I didn't make a follow up appointment but told the office manager that the online scheduling didn't say anything about not getting a cleaning on the first visit. She then says "Well it's your first visit, why would you expect a cleaning?" I DON'T KNOW, CALL ME CRAZY BUT THAT'S WHAT YOUR PRACTICE DOES!

So the next day I went back to claim my dental records because no way was I going to continue going to this establishment. I asked to speak with the office manager again. I told her I was bothered by the unprofessionalism in her office the day prior. She was very hostile and told me "well if you were concerned about who the dr may or may not have been you should have asked". Then she apparently got up and asked the dr. if this was true. She came back and proceeded to tell me that the dr remembered me...(HOW COULD SHE...SHE ONLY SAW ME FOR 30 SECONDS...THERE WAS NOTHING TO REMEMBER!) and said she absolutely introduced herself. i said "ok, fine. that's not what happened." the office manager then said..."well I'm not going to take your word for it...I have to go with what my dr. said" She also told me that it isn't necessary for her staff, other than the dr., to introduce themselves.

I'm a nurse and my boyfriend is a physician and if either of us EVER treated a patient in this manner we would be in a world of trouble.

Shame on Aspen Dental in Camillus, NY for having absolutely NO CLASS. Shame on Melanie the office manager for having no manners whatsoever...and shame on Dr. Vincent for not coming out and rectifying the situation with a patient (if she was even notified). I wouldn't recommed my dog to your office.

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Mindy73
, US
Jun 15, 2011 4:07 pm EDT

I also went to Aspen Dental in Camillus NY for a routine cleaning. I was told that they accepted my insurance and would schedule me for a consultation. I arrived on time and waited for 20 minutes before being seen. The x-ray tech was rude and cut the inside of my mouth with the equipment. Then I was put in a exam area where again I waited an excessive amount of time. I was seen by a (so called) dentist for about 30 seconds and was told I had periodontal disease and 4 cavities (two of which were cosmetic and needed white filling). What... I have not had a cavity in my entire life, until now? No cleaning was done. Staff did not intruduce themselves. Then I was escorted out to the financial person who proceded to tell me I needed to buy toothbrushes and cleaners etc. I said no. She said that I needed a special antibiotic that my Ins did not cover so the Scaling (deep cleaning) would cost $300 more than my Ins would pay. I felt pressured and unhappy but I scheduled the cleaning because I was a year over due.
I went back 6 weeks later for my cleaning and waited in the waiting room for 30 minutes until being seen by the hygenist. She tells me that she is going to do another (painful) exam to determine how much antibiotic I will need for the scaling. I state that I already know that the antibiotic will be needed and will be paying $300 for it. "Oh... thats not right" she says. She spends another 20 minutes with the manager and returns with a quote for... ready for this...$1985. That is out of my pocket after they get reimbursment from my Ins. I told her that there was no way that my teeth got that bad in 1 year, wouldn't my other dentist had said something? She then tells me that my teeth look good but my other dentist (who had been a dentist for >30 years) must not have done a full exam. I walked out!
Now just so you know, I checked with a non-participating (real) dentist and a scaling at his office (without ins) would be $600. I found another (real) paticipating dentist and the scaling will be $0, covered in full by my ins. I strongly recommend avoiding Aspen Dental.

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terese
Skaneateles, US
Jun 16, 2009 8:12 pm EDT

I was a patient at Aspen dental in Auburn this afternoon. I am in my late 20's and have never had a cavity in my life. Today I went in and they informed me I had a "tiny" cavity that needed to be filled, which they did immediately. I must say that the x-ray tech and hygenist were both friendly and professional. The dentist and assistant however, were very standoffish and it was extremely painful. They were not sympathetic at all, even after I made them aware from the start that I am extremely anxious about being at the dentist. I've never had a filling before, so I do not know what is normal but the entire side of my face hurts now. This is a lot of pain for something that didn't bother me before. I guess I'll have to wait and see how it goes. I am not very nervous after reading all of the complaints.

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3:02 am EST
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Aspen Dental deceptive pricing

I wish I had gotten the prices upfront. These people spend your money like politicians and banks. My cleaning alone was $800, and the "free" toothbrush (which stopped functioning within 4 months), was $135. I spoke with a specialist for less than 5 minutes, and this cost me $95. A tube of toothpaste was $24. Add about 12 shots of arrestin (which what they should be doing to these crooks!), and the total cost comes to over 1, 900 dollars. I was in the chair for 2 hrs at the most. I have no dental insurance, and my teeth hurt worse now than before I started treatment.
Mere words cannot express my outrage and disgust.
I wish I had never gone to Aspen Dental, and wouldn't step foot in their office again, even on a bet.
Aspen Dental truly sucks!

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nykirose
Seneca falls, US
Apr 07, 2009 6:48 pm EDT

They tried to push the toothbrush on me too. it was free with a $159 cleaning! FREE?!?! Keep the toothbrush!

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10:39 am EST
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Aspen Dental terrible place

I went to Aspen Dental in the summer of 2008 because I knew I needed expensive work done and they offered free X-Rays. I only get 1500 from my insurance so I figured this would save me some money. After going to my first appointment I was told that I needed a root canal re done and three wisdom teeth surgically removed. I asked the office manager for my out of pocket costs up front as I was on a tight budget. After calling every other day for weeks because 'the computers were down', I was finally told that my out of pocket costs were around 300. I verified this numerous times with her.

The day I arrived for my root canal the receptionist told ME that I had canceled my appointment. Obviously, this was not true. I work in healthcare and it is very hard to take time off. I had to find coverage 3 weeks in advance! I informed her that she was mistaken and I would not reschedule as I already waited 3 weeks! She then told me to sit down and wait for the endodontist who was not expected there for an hour. I sat down and met another man who told me he had the same conversation with the receptionist 30 min ago. So the Dr finally arrived and we are both taken into the back at the same time. I found this odd as root canals take awhile. I heard her say something to the other man in the next cubical about tooth removal and he left. She then came into see me and without looking at me (Just the x rays) told me as well that my tooth had to come out. At this point I figured she didn't want to come in that day hence my 'canceled' appointment. Also, what are the chances of two people canceling appointments, forgetting they canceled, showing up and having teeth that cant be fixed?

So, I made her do the root canal. A few min into it she informed me that my tooth broke into the gums and it had to be surgically removed. I am not a dentist so I cant really question her but, I feel as if the damage was done out of spite.

Since I was now in horrible pain I could not cancel my operation. I came in and had in done the following week and was sent home with my husband. As soon as my anestesia wore off I was in incredible pain. (I had to have teeth drilled out of my jaw) My husband looked at the RX I was given and realized it was for minor pain (he is a nurse)

He called Aspen dental (at 9am) to ask for a more appropriate rx and was told the DR wouldn't be approached until after his lunch! I was left in horrible pain until around 2pm!

Then my husband was banned from the office for being 'rude' to the office manager.

Now, to my billing fun. As you may remember I was told my out of pocket would be 300. After I had my operation I was sent a bill for 1600! After I already paid around 200! This is not including the 1000 my insurance company paid! I have had to do all of the talking between my insurance company and Aspen dental. I just got the last 500 of my 2008 benefits paid to Aspen dental since they just gave me the documents my insurance company has been requesting for 6 months!

Now, I have to pay over 1000 in consult fees and god knows what else they did to change my 300.00 out of picket to over 1200!

Stay far away from Aspen dental!

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KP528
Plymouth, US
Jul 14, 2009 10:40 pm EDT

I too went for services at Aspen Dental and was left feeling mortified humiliated and very unsatisfied with the care I was given. My Dentures never filt properly, I was left with teeth that were too big, sores throughout my mouth as I was trying to get used to them. My family and friends made comments that I looked like I had a horse or worse a donkeys mouth full of teeth. I watched all the ads on tv and truly believed they would give me my confidence back. I was left embarrased to speak in public. My temps took me over 6 months to get used to and I was told repeatively that the finished product would be worth all the pain. What a lie flat out horrible lie. I was told when I complained that I would simply have to get used to wearing the temps if I was unsatisfied with the finished product. I paid almost $3000. dollars between what the 1500. down payment, my Insurance paid some and I took out a loan for 1400. that I am still paying on. I am left with temps that do not fit and the finished permanents that sit in a cup.

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12:42 pm EST
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Aspen Dental shoddy work/fraudulent billing

Aspen Dental is guilty of shoddy work, poor service and fraudulent billing. I know from experience. I think they build extended problems onto existing ones and create additional dental problems for patients.

My daughter is neither a middle-aged nor an elderly person. She visits the dentist regularly. She doesn't have the strongest teeth, however, almost every single filling that had been done has had to be replaced or fell out within weeks or a few months of being placed.

I have grave concerns over what they have done to my teenage daughter.

In addition, their billing practices are fraudulent and their extortive behaviour of using fear installation in patients to make them think they are ALL in dire dental health is not only questionable "ethics wise" but questionable on their expertise? And legally.

I have proof from their own hand that they don't mind at all trying to rebill for "old charges" that are paid in full and clear.

I have printouts from Aspen Dental in which they entered discount rates I was entitled to through careington 505, insurance payments from my one insurance at the time and personal payments that showed specific dates of service and procedures done including the codes for them.

Then, a year later, they took specific charges and rebilled them to a second INSURANCE I acquired. Never mind, they had been paid what they were allowed under their contract with Careington and BC/BS.

Not only is this illegal, it is fraudulent.

In other cases, they only filed on my secondary insurance initially. Put the remaining amounts on "my responsibility payment" part. Later collecting payment from my primary insurance, NOT CREDITING THESE PAYMENTS TO MY ACCOUNT and then posting as my having a balance due not crediting BC/BS payments to my account.

In other words, they probably owe me a little bit as I most likely overpaid them for services rendered in the end. It was not until the tailend of having had enough "shoddy and possibly malpractice work" done for my daughter that I realized what was going on.

I also am under the impression they charged for a couple of fillings they never did.

It amazes me the people who do the insurance billing work have the nerve to think No One Would catch this. And on top of it, knowing a majority of their dentists are not properly certified, let alone registered with a lot of the insurances.

Then, they go back and look at where they take big hits on discounts and I think they look for patients whose insurances have changed and try to bilk the insurance companies and if that doesn't work, take the denial of benefits letters and try to make the patients think these are charges that are simply not covered on the patients insurance, but that the patient is still responsible for, knowing that this is illegal.

What disgusts me is all the advertising they do on how non-judgmental they are and how they care. That alone is false advertisement. Their prices if you have no insurance are ludicrous and more than double what insurance companies allow, so those without insurance get screwed and are lured/forced into acquiring medium to high interest rate financial programs if they are to get treated for their dental problems.

Usually, Aspen Dental requires you to pay at least half up front and if you get approved by unicorn or care, then they place all the fees on the "financing" on these accounts upfront meaning they collect the entire payment before work is done! This also is questionable at least ethically.

Once, they collect the entire costs upfront, they don't care if the work done is satisfactory or appropriate. And, try getting refunded if you're not satisfied or the work is shoddy.

They can argue a lot, but to try billing insurances that were not in effect at time of services rendered and those services already having been paid in full is fraud. Fraud. There is no way they are unaware of what they did.

I have the printout from their own computer showing paid in full DOS and then they sent in claims a year and a half later to an insurance that was not in effect at the time.

She has had 5 fillings replaced either by them or a new dentist that were in her mouth anywhere from a few weeks to a few months to less than 2 years.

You tell me...am I wrong to be pissed?

Going to file complaints with the ADA and Attorney Generals in Connecticut, Massachusetts. Offices in both these states in 3 locations are a part of this.

However, I will never step in the doorway of Aspen Dental again. Unless I am with a lawyer.

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SkepticalPatient
, US
Oct 12, 2009 8:39 am EDT

Very interesting. My husband and myself were both told we needed--wait for it--twelve fillings apiece.

Went to another dentist (not in my network) and was told five, tops.

We're getting mysterious charges and months after starting service we still can't get anyone to give us a breakdown of our fees by service.

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Champ321
Canton, US
Jun 25, 2009 6:17 pm EDT

Just went to Aspen today 06/25/09 (Canton OH). I happen to have insurance that pays for an exam w/xrays and a cleaning two times a year. Aspen is in our 'network.' (lucky me) Three weeks prior my daughter and I had our exams with a panoramic x-ray and 18 in the mouth x-rays. I asked why they do two different x-rays. Iwas told that the ones in the mouth can see if you have any cavaties. okay. now the exam came. OMG I had 12 cavaties! When I asked why they couldn't see them on the xray they said the xray cannoth see cavaties on the top of the teeth. My daughter has 12 cavaties too. Insurance would pay for some I would have to pay $600 for each my daughter and myself. I was told that I may need a scaling (?) cleaning as well as my daughter that the insurance will not pay for. I refused and told them I just want the regular cleaning (this was three weeks ago) that my insurance will pay for. The girl was not sure the hygenist would do this. After all our appt was today. She wanted me to pay 37.00 for a flouride treatment (yea right...flouride is in our water...no need for it. declined. Then my daughter came in and they wanted like 377.00 for her cleaning! I lost it. I waited for the girl to come back to the desk to see if the hygenist would just do a cleaning. More frustrated I got up and left and went to my old dentist who charges 80 for a cleaning no xrays if you don't want and honesty which is PRICELESS!

I came home called my insurance company and filed a complaint for insurance fraud. They are requesting our xrays to see what is eally going on. The insurance lady told me they would never pay for that many cavaties with out seeing the xrays. (HMMM I wonder whose xrays they send to prove that many cavaties) I was told that none of my could be seen onthe xray.
Needless to say, I threw in the towel on insurance and am paying a real dentist to clean my teeth. No hygenist.

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Aspen Dental billing fraud

Under the advisement of my insurance company I switched dental offices. My insurance convinced me to go with a dentist that accepted what the insurance paid. I took my two daughters in and was told their dental records were non transferable. Aspen then took them in and cleaned their teeth, exrayed florided etc. I was then set down and told my youngest daughter needed two small filling in back teeth. I was given two options white fillings or silver. I chose the silver. The office manager told me i needed to write a check for the portion the insurance didnt pay. Two weeks later we had the fillings done. I recieved a bill for 54.00 dollars and learned the insurance didnt pay for initial bitewing exrays or floride because they had allready used up that benifit with the prior dentist, no big deal but wondered why records werent allowed tranfered to prevent this. I then recieved statement from my insurance company saying that Aspen Dental had billed for services for silver fillings which they paid 100%. I then knew I had been screwed out of the money I paid upfront. My insurance also sent another statement saying my daughter had been seen on a different date, one that we never even went to. Aspen Dental billed my insurance for the same two teeth saying they had used the white filling and billed 300 dollars for service not even provided. My calls to marions office manager are to no avail Aspen dental is billing me for 245.70. My insurance company says I owe 54.00 less the 21.30 check I should never have written them. Aspen Dental is a dental farm you never know what dentist or trainee you will be have working on your teeth. Their office managers are poorly trained and seem to be looking out for your money instead of providing a good service.

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ConsumerBWare
Hughesville, US
Sep 09, 2010 10:29 pm EDT
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Do you know that Aspen dental is a member of the Better Business Bureau and will remain so unless people file complaints?
visit www.bbb.org/us

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Benita Smith
Marion, US
Apr 08, 2009 12:41 pm EDT

I also live in Marion In. and yes Aspen is a scam...I went to Aspen Dental and they informed me I need 4, 000 worth of work; even though i needed one filling so I left. When I returned to Aspen 6 months later they stated "that information on the chart was on the wrong pt" yes I have very good insurance and they were ready to milk the insurance company. so my daughter and I went for teeth cleaning; we got a bill through colections agency fot $760.00. And trying to reach the office manager Shelby...is a joke.

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Aspen Dental shoddy work/fraud

I cannot put the city because there are two states and three cities involved in the total story. All 3 offices of course, Aspen Dental.

I have proof of their fraud. Not simply my word, but their print outs in combination with my EOB's from dental insurance with one company and am going to request 3 years of EOB copies from my other insurance.

In addition to that, almost every single filling that they did on my teenage daughter came out within weeks and months of the work being done. Not normal and I don't care what they say.

I think they have done damage to her longterm. This bothers me a great deal.

Their billing practices border on extortion in some instances, but definitely fraudulent.

I have kept an open line of communication with the NY office, however, recently realized that for almost two years they kept a running tab on charges that had been paid in full, filing on them with an insurance company whose coverage we later acquired. Never mind these DOS had been paid in full...per their own hand and printout.

In two instances, they did not file with my primary, only my secondary and then billed it out. I paid what they said I owed outside of insurance, knowing it did not sound right, then when they received funds from my primary...did not credit my account.

In the end, they probably owe me a little.

However, the repeat billing of different dates of service they had already been paid for, is not something that they could be unaware of.

They also use fear tactics with patients in regards to their dental care, which results in patients resorting to applying to dental financing and paying upfront for work that may or may not need to be done at overinflated prices.

Those who go to Aspen Dental without insurance get screwed in more ways than you can count.

In addition, Aspen Dental does not seem to think they have to follow the rules and guidelines of the insurances in which they are PDP on.

I am so outraged by the discoveries I have made I intend to contact the ADA and the Attorney Generals for Ct and Massachusetts...and maybe a lawyer as well and recover for all I paid them for work that was not properly done on my daughter.

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bigcheese
Oxford, US
Jun 01, 2009 10:56 pm EDT

call them again.

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Gail
Rochester, US
Mar 23, 2009 8:37 am EDT

I went to Aspen Dental to initially have a cracked tooth fixed, was x-rayed and told I would have to have a root canal done and a crown placement-then was told that there were 2 more teeth that would have to have the same procedure, and I would have to have a bridge placed after all the procedures were done. They signed me up for CareCredit, which was supposed to help me pay the bill for all these procedures. I had the one root canal done, after which I received a bill for ALL the procedures-this totalled up to over $2700. I called Aspen Dental and cancelled the rest of the procedures, and asked them to contact CareCredit to eliminate the amount for the procedures I had not even had. They had billed me for procedures I hadn't even had yet! This was in January of this year, and I STILL have not had this matter cleared up yet! Aspen Dental's corporate office has stated that they refunded the money to CareCredit, butCareCredit has NO record of this, and it has been a month now since I contacted AspenDental. They now say they are going to send me a receipt of the electronic transaction to prove that they sent the refund to CareCredit. (Still waiting...) Aside from being overcharged for services, Aspen Dental charged for services that had not even been rendered yet! BEWARE!

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Aspen Dental the worst dental company

I met the worst dentist and the worst dental company in the world. They tried to charge me those services which I did not do, and also they extracted my 2 teeth. I called them when I felt the pain, they arranged the appointment in 1 month, can you believe that? I told them it was very painful, they asked me to take pain medicine. As you can guess, after 1 month, that tooth can not be saved any more (well, by their dentist, who knows it's true or not), and they extracted it right away. Now, I have to pay $2000 to get a new tooth, I was so upset... Never go to any Aspen dental, it is the worst in USA. I wonder when they are going to bankrupt.

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gbpatsfan
Auburn, US
Jun 10, 2009 10:29 am EDT

Seems to me that Aspen Dental is paying "Allie" to surf the internet and post this EVERYWHERE! Jesus...

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Aspen Dental no medical ethics

They are sending my account to collection. I have requested itemized billing listing services rendered, out of pocket payments, insurance payments and credits (yes, credits!). The billing doesn't reflect the services and payments I made. Two weeks after getting a $71. credit for overpayment, I received a bill for over $900. with no additional treatment. The dentures are a problem for over a year. Services were billed and never received by me. This is a scam with a veneer of highly organized dental care.

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Aspen Dental up-charging

My experience is best described as like when you go into a quick oil change place and they try to sell you the $200 radiator flush and all you came in for was the $29.99 oil change. I should have heeded the warning from my wife but I went to Aspen Dental in Danbury Ct. I decided with the New Year, I would call for a simple cleaning and check up. Well I went into the office and x-rays were taken and then I saw the dentist. I advised him prior that I had no problems with my teeth, no pain, no issues except for one filling (actually just a portion) of the filling that had fallen out about few months prior. But still with that I had no pain, no problems. I wanted a cleaning and the filling re-filled. First he started in with the “you need a deep cleaning and scaling”. As for the filling that would be simple and easy and we can schedule that for next week. He also recommended a cancer screening. I asked him why I need a cancer screening. Was it my age? (47). There was no history of cancer in my family. Well he never gave me an answer. While I was waiting for the cost of this “deep cleaning” the agent was having a long conversation with the “officer manager” or a better title would be sales manager. The total was $3400 of which I was personally responsible for $1750. They claim that the anti-biotic shots were not covered by my insurance. (Since then I have checked with my insurance and another reputable dentist and was advised that those shots are only necessary if there is an infection but not a routine). I returned on January 19th, for my simple filling. Again, I wish to repeat that I had no pain, no problems and no issues with ANY of my teeth including the tooth with some of the filling missing. Well I sit in the chair and the dentist begins to work. Prior to the procedure he explained nothing. The only question he asked was what color filling do I want? Well unbeknownst to me (he had numbed the area) he was scraping out the entire old filling. He then re-filled as a temporary filling. So thinking all was done and ok, he claims he could only do a temporary filling because he found damage to the pulp of the tooth. Mind you I did not ask him to scrape out the old filling but to fill the area that was missing. He claims I now need a root canal, which of course is close to $4500 and I would have to pay $2000 out of pocket. Not to mention that since I have left the office I have had intermittent pain in that tooth. When I came in I had no problems. In addition that evening after the procedure and when the numbing wore off I was in severe pain. I called the office immediately and gave the dentist the pharmacy number where he said he would call in pain killers. Today is the 25th and let’s just say I am still waiting for him to call in the prescription. When I called back to see why it hadn’t been called in, he stated the number I gave him was a residence number. Absolutely BS. After reading numerous complaints and listening again to my wife’s experience, I clearly see their ploy. It is called up-selling or up-charging. You come in for a simple procedure and their job is to increase your bill so that there is an overage, up and beyond what your insurance will cover. It is that plain and simple. They are more concerned with selling services than the patient.

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Update by 747Marine
Apr 07, 2011 1:47 am EDT

Sorry Matt my comments were for Allie of Aspen Dental

Update by 747Marine
Apr 07, 2011 1:42 am EDT

@Matt from Aspen Dental. You are full of crap like all of Aspen Dental. I did complain, I did call, I did email and NO ONE responded. Actually it has been 2+ years and still awaiting a response. The personnel at the Danbury office, only care for the bottom line and that is the dollar. Don't you guys get it? No obviously you don't. From what I can see from the numerous complaints on this site and others, Aspen Dental has many issues. Every chance I get I tell EVERYONE about the BS of Aspen Dental. I tell friends, family, colleagues, neighbors and total strangers that I meet the crap that Aspen Dental attempts to pull. My concern is for the people that do not realize what you are doing. Where are all the positive comments about Aspen Dental? Oh and not the ones that are made up by Aspen Dental personnel. Lastly, I hope and pray this upcoming class action suit puts Aspen Dental out of business. But you know what sooner or later, word of mouth will take care of that.

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connclassics
Danbury, US
Apr 22, 2011 2:46 pm EDT
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These pukes are like used car dealers...bait and switch..AVOID THEM LIKE THE PLAGUE !

When they did my upper plate, which now has a broken tooth, they told me about 2, 000 for the lower, when i scheduled an appintment and got a price it was $6, 000++. When i said NO they said "if you have a CVS card, they would "discount' that by 25%..."
unconcisable crooks...

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CTDanbury
Danbury, US
Aug 13, 2009 7:10 pm EDT

Thankyou Sir,
i have no dental insurance and out of work for 9 months and am due for my 6 month cleaning so was gonna go there as it's right near my house and with free X-rays yet.
I didn't realize there is some sort of dental scamming going on out there. I've been calling local dentists to get a price on a simple cleaning and getting the run around.
They all say they need to do a full exam which will cost up to $350? The local Hospital Clinic is not accepting new patients and they told me they don't have discount pricing tho I called 8 months ago and they had $50 cleanings so i don't know where the uninsured/jobless are supposed to go for routine care? Guess I'll stick with my last dentist who now charges $140 for cleaning and insists on x-rays once a year tho I don't think they will force you if you cannot pay. I just found this website by chance too. Very scary. A local private dentist I called would not tell me there rates, the receptionist said I have to come in and she wouldnt tell how much an office vist would cost!

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Cherle Trimarche
Sandusky, US
Jul 08, 2009 2:53 pm EDT

I was previously employed by Aspen Dental for a receptionist job. I had previous experience. I however did not know how to operate their computer system wizards. I was told that they had an excellent training program . The first day I started they put me at the front desk with no one to train me on the computer. Everytime I would ask a question the girl that was to train me would cop an attitude because she was overworked. The office manager was promoted to open other offices around the United States and she had a no care attiude. Patients would call in to ask about their bill and I could'nt answer them because I had no idea how to look this up. The office manager told me that I would have to start taking care of these problems myself and I informed her that I had no idea how to look it up. I told her that I would be happy to if I could get someone to train me . This went on for two weeks and finally I got tired of going in every day and trying to get someone to take the time to show me what I needed to do so that I could do my job properly. It was the worst experience I ever had trying to learn a job and hitting a stone wall trying to get someone to help me. I would of been a great employee with the proper training. I hope that they change their practices with employees and patients as well. Hopefully someone will take notice to improve overall buisness of Aspen Dental.

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bigcheese
Oxford, US
Jun 01, 2009 10:54 pm EDT

AND! if the doctor tells you that you need a root canal AFTER taking out your old filing...i would go back to the other doctor that did that last filing. AND why go there after your wife had a bad experience. your just wasting the doctors and your time!

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bigcheese
Oxford, US
Jun 01, 2009 10:48 pm EDT

how ca you compare an oil change to dental work. shut up!

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anonymous
, US
May 20, 2009 11:59 pm EDT

i agree with everything everyone is writing about Aspen dental. i was a previous employee of aspen and i know what they are all about. they are definately out there to get your money and dont care about the patients. the hygiensts prefer to reschedule prophy cleaning patients and see perio patients in a heARTBEAT. the doctor refuses to dmo patients because he gets no money out of it. they should definately be ut out of buisness for what they are doing. SELFISH, IGNORANT, MONEY HUNGRY and make the employees work like dogs and pay them minimum wage.

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sadiesue
goshen, US
Apr 22, 2009 8:41 am EDT
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my experience was at Aspen in Goshen, In. No problems with office staff or dental assistants, only the terrible Dr. Windsor.

I am a pediatric dental asst. since 1990, so I know a thing or two about dentistry.

I could go on for days about Windsor. He is 100 percent jerkoff.
He never speaks, not to greet me, not to tell me what he's doing, nothing. I had my eyes closed and was very numb when he numbed me more without asking if I needed it. I was numb for 12 plus hours! Bad chairside.
While silently working on two average fillings, he rested, or should I say mashed down, his big dumb forearm so hard on my forehead that it bent my glasses, so I opened my eyes. They were passing instruments OVER MY FACE! This is a big no- no that should have been day one of dental school.
now, two short months later, the crappy fillings have always trapped food because he left a ledge, and floss popped one out last night.
I told Aspen I would never be back, so now I get to pay for someone else to fix Windsors lousy work, yay.
oh yeah, he also recommended endo or extraction on a tooth that I have since had x-rayed and shown to two other dentists. They both agreed that the tooth (pain free, never a problem) is fine and Windsor is a quack.

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Matt
Boston, US
Apr 13, 2009 3:06 pm EDT

My wife went in to Aspen today. She's had six month cleanings at other dentists and always received compliments on her dental hygiene. The dentist recommended a scaling. We've got great insurance through Delta Dental, but they wanted $600 for antibiotics and irrigation, and a $300 deposit up front. Seems like a rip-off, esp. in light of these previous comments.

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Laurie
Marshfield, US
Mar 09, 2009 10:25 am EDT

I went in to have a filling replaced that fell out. Ant like others was told i needed deep scale cleaning with med inplants, a tooth pulled and particial dentures. i went to another dentist for my onyl molar left to be pulled and said it absolutely does not need to be pulled he drilled and filled and off I went. I should not have gone back to aspen but i did. i got care credit card and they charge the card the max i had available which was $5000.00 I only had $1900.00 of dental work done this was in oct of 08. I am still fighting with them to credit my acct. They say it covers future dental work when I need it. I have never been charged for a service i have not recieved and told in case you need it, it has already ben paid for. I am going on 5 mos of we are trying to fix the problem i have called thier corporate office and i get the same run a round. if you have not gone to aspen dental yet____ DONT, RUN! they are the biggest rip off, and with the economy the way it is, shame on them for taken advantage of people.

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Aspen Dental it felt like an auto repair shop

Aspen Dental in Danbury Ct. This place reminded me of one of those quick lube places where you come in for the $20 oil change special but they insist on adding on, adding on until you are convinced you need $300 worth of work done to your vehicle. Unfortunately, I should have listened to the warning I was given by my wife. I went into Aspen Dental on the first occasion to get a simple cleaning and check up. Well after an examination it was determined I had no major issues with my teeth but would require a good cleaning. Then it went to a good scaling. Then it went to a severe scaling. Well low and behold the bill for this 3 stage cleaning would be a close to $4, 000 which $1700 or so I would be responsible for. What I found very strange is that prior to them giving me the cost the person about to give me the information as to the cost, was in "conference" with the office manager on cost of this work. My 2nd visit was just worse. At my first visit my only issue was part of an old filling had come out. The Dentist only asked what color would I like the filling. Now keep in mind that I have never, never had any pain or issues with any of my teeth especially this tooth in question. Well he commenced to work on the tooth and unknown to me he filled the tooth with a "temporary" filling, not a permanent one. Why did he do this? This was his and the office excuse as to how they could tack on "extra" charges and then now say there was a problem with the tooth, because he "dug" out the old filling and stated I needed a root canal done now. So he fills the tooth with a temporary filling, I now need a root canal and since I left that office which was January 19th I have been in pain ever since. It seems when he dug out the old filling he hit a nerve on the tooth and that is why I now experience pain on a daily basis, when I had NO PAIN in anyway shape or form prior to entering this facility. I called the dentist that evening and advised him I was in pain. He stated he was going to call in a prescription for pain killers. Today is January 24th, and he still has not called in the prescription. When I finally called the corporate office to complain, he then called me back 2 days later to state that I gave him the wrong number. What BS. I have now taken the step of contacting, their corporate office, my insurance company, and I will contact whomever governs dentists in Connecticut. I am still waiting to hear back from the corporate office.

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Aspen Dental horrible!!! stay away!!!

Where do I even start? Unprofessional receptionist with no knowledge of forms available on the website, was not able to use coupon on website even though a co-worker (and boyfriend) were able to...under 21 WITH dental insurance, 10 root canals, $12, 000+ to fix everything, 3 appointments per root canal, rude dentists, etc etc. I could write for days!

If you're even thinking about coming here, think again. They will take your money!

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Marilyn Albert
West Hartford, US
Jan 24, 2009 8:55 am EST

I visited an Aspen Dental office in Farmington, CT this past week. The front receptionist was very cordial and accomodating. My initial consultation appointment time was delayed for about a half hour (possibly they overbooked or there may have been someone with a dental emergency before me). The X-ray technician was very proficient and took the numerous pictures in an expedient fashion. The dentist I met with was very knowledgeable, although we had a difference of opinion on my dental problems and the order of steps required to correct them. She agreed to perform some work for me in the order I chose and I made another appointment for the following day. The "office manager" was the only snag in the whole scenario. She was bordering on rude when I went over the huge list of services that kicked out of their computer, claiming that basically you had to sign on for the whole kit and caboodle ($5, 000) instead of doing it bit by bit, as I was on self-pay with no dental insurance. The following day, the dentist from the day before performed the work I requested first, and I was enormously pleased with the results. Point of note, I was taken in just minutes after my set appointment time the second day as opposed to the initial consultation the day before. Again, the only snag was the office manager, who practically sneered at me and stated that Aspen Dental farms out the balance of work that I needed performed. They are not an all-inclusive full service organization and you need to state exactly what your dental needs are to ascertain if they perform that at their particular office. I called the customer service center and they did give me a referral to another dentist in their network (receptionist was very nice at that other dentist's office when I called to make an appointment). The second dentist also quoted a price that was one half of the estimate that Aspen Dental had printed out for me for the initial extra work I needed done. The receptionist also stated that I could have it done in segments that I could afford, since I do not have dental insurance. The only trepidation I had was when I questioned the Aspen Dental customer relations girl exactly how they picked referral dentists (does the dentist solicit them or do they solicit dentists to join their network).

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Aspen Dental deceptive business practices

I went to Aspen Dental for a free examination. I went because my wife had some work done and was very uncomfortable with the business practices involving upselling, bait and switch and general unethical treatment. I was also motivated to go as my insurance changed and I was forced to find a new dentist. I got my free examination and was told I needed a deep cleaning, 4 cavities repaired, 2 fillings removed that were failing, a bridge removed that was old with one supporting tooth was weak. I was also told I had bleeding gums in which I do not. The dentist then proceeded to agressively dig at my gums and then with a swab show me blood as proof of the bleeding gums. It was clear to me I was being played as a sucker.

I asked the business person to provide me with a detailed statement of the work I needed. He agreed and then never gave it to me. Rather he gave me an estimate for about $1400 for the cavities and a deep cleaning. He marked it down to ~$700 because he claimed I had a "good insurance plan". In fact, I had no insurance rather I had a plan that if participating members subscribed to the plan they charged published set rates for different services. I wasn't going to let these people to anything to me.

I then went to the dentist that has cared for me for 20+ years. I was told I had no tooth decay, gums were fine, bridge is fine, bones are strong. It's clear to me that I was being set up for treatment I didn't need, upselling, bait and switch. I recommend to stay around from these clowns. They are potentially dangerous to your health. If our state cared they would close these people down. Its very clear to me that a few simple visits by people from the state would see the practices. I have to wonder why this hasn't been done yet. Then again its Ma. government...

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Mohammad shakil Ahmad
Brockton, US
Jan 02, 2013 5:36 pm EST

Hi my name is Mohammad shakil Ahmad, I am visiting Aspen dental, Brockton MA since last 2 years.But I am fully unsatisfied with theree work.Several time they send me wrong bill and I have to argue to correct it.The recent complaint is the above all my complaint .On january 1st 2013 the make my appointment six months ago and on 27th dec 2013, I got an e-mail for my appointment confirmation, I confirmed on line.I want to let you very clear when the was making appointment, I asked the secretary that are you open on that day she told me they are closed only 2 days in a year on thanksgiving and x-mas.I went to aspen dental on my scheduled time and date but there was a notice on the door that we are closed today no body gave me a call for the closure.The wasted all my celebrations and I also took day off for that.When today I went to Aspen dental to ask about the happening the manager Jenifer told me that i am lying but when I showed the appointment card issued by aspen dental then she told me she does not know any thing about it.She even don't said sorry and went back in her office.I want some solution otherewise I will go furthere.She is very uncurtious, She is stupid and manner less.My e-mail is ahmadshakil12@yahoo.com My phone # is [protected]

J
J
Jenn
, US
Jan 31, 2009 2:34 pm EST

So you have enough time to go to the dentist your wife had a horrible experience at and then, you had even more time to go back to your old dentist to have him say your teeth are healthy?

Massachusetts government is what it is because people vote Deval Patrick into office. Every election is the same democratic junk, nothing new!

Lastly, don't you think the BBB and Ag's office has most likely already done an investigation and found nothing?

Aspen Dental Customer Reviews Overview

Aspen Dental is a well-known dental care provider in the United States. The company has received numerous positive reviews from satisfied customers. One of the most notable aspects of Aspen Dental is its commitment to providing high-quality dental care services at affordable prices. Many customers have praised the company for its friendly and professional staff, who are always willing to go the extra mile to ensure that patients receive the best possible care.

Another positive aspect of Aspen Dental is its state-of-the-art facilities and equipment. The company uses the latest technology and techniques to provide a wide range of dental services, including general dentistry, cosmetic dentistry, and orthodontics. Customers have also praised the company for its flexible scheduling options, which make it easy to book appointments at a time that is convenient for them.

Overall, Aspen Dental has received overwhelmingly positive reviews from customers who have used its services. The company's commitment to providing high-quality dental care at affordable prices, combined with its friendly and professional staff and state-of-the-art facilities, make it a top choice for anyone in need of dental care services.

Aspen Dental In-depth Review

Overview of Aspen Dental: Aspen Dental is a reputable dental care provider that offers a wide range of services to meet the oral health needs of patients. With numerous locations across the United States, Aspen Dental aims to provide accessible and affordable dental care to individuals and families.

Services Offered: Aspen Dental offers comprehensive dental services, including routine cleanings, fillings, extractions, root canals, crowns, bridges, dentures, and dental implants. They also provide cosmetic dentistry procedures such as teeth whitening and veneers.

Dentist Qualifications and Expertise: Aspen Dental dentists are highly qualified professionals who have completed extensive education and training in the field of dentistry. They possess the necessary expertise to provide quality dental care and are committed to staying updated with the latest advancements in dental technology.

Appointment Process and Availability: Scheduling an appointment at Aspen Dental is a straightforward process. Patients can easily book appointments online or by calling their preferred location. The availability of appointments is generally convenient, with flexible scheduling options to accommodate different needs and preferences.

Pricing and Insurance Options: Aspen Dental understands the importance of affordability in dental care. They offer transparent pricing and strive to provide cost-effective solutions for their patients. Additionally, they accept a wide range of insurance plans and offer financing options to make dental treatments more accessible.

Patient Experience and Customer Service: Aspen Dental prioritizes patient experience and aims to provide a comfortable and welcoming environment. Their friendly and knowledgeable staff ensures that patients feel at ease throughout their visit. They also prioritize effective communication and strive to address any concerns or questions promptly.

Facilities and Equipment: Aspen Dental clinics are equipped with state-of-the-art facilities and modern dental equipment. This enables their dentists to provide high-quality care and utilize advanced techniques for accurate diagnoses and effective treatments.

Online Presence and Resources: Aspen Dental has a user-friendly website that provides valuable resources and information for patients. Their website includes educational articles, FAQs, and a blog to help individuals maintain good oral health. Patients can also conveniently access their account information and make payments online.

Community Involvement and Philanthropy: Aspen Dental is actively involved in giving back to the community. They participate in various philanthropic initiatives, including the Healthy Mouth Movement, which provides free dental care to veterans and individuals in need.

Overall Rating and Conclusion: Aspen Dental is a reliable dental care provider that offers a wide range of services, prioritizes patient experience, and provides accessible and affordable dental care. With their qualified dentists, modern facilities, and commitment to community involvement, Aspen Dental is a great choice for individuals and families seeking comprehensive dental care.

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Aspen Dental. Make it specific and clear, such as "Billing Dispute at Aspen Dental" or "Poor Quality Dental Service at Aspen Dental".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Aspen Dental. Mention key areas such as customer service, quality of dental care, billing and insurance issues, appointment scheduling, hygiene practices, or any misrepresentations. Include specifics like dates, locations, and names of staff involved if possible. Describe the nature of the issue, including what you expected versus what you received. If you attempted to resolve the issue, detail the steps you took and the response from Aspen Dental. Explain how the issue has personally affected you, such as financial loss, stress, or health implications.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Aspen Dental, whether it be a refund, corrective treatment, or an apology.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Aspen Dental.

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