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Turbo Tax Complaints & Reviews

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Turbo Tax - Can not get ahold of them

Posted: 2015-05-04 by    CATHYATCOOK
Complaint Rating:  0 % with 0 votes
I have been trying for 2 days to get into my account with them. Every time I get a new password it does not work. The reason I have tried to contact them is the IRS says our tax return was not received. My husband & I thought our tax payment of almost $2, 000 had been paid on the 14th and found out when the money did not come out of our account that IRS never received our return. I don't want a penalty but looks like I will get one. Help!...

Turbo Tax - Tax Identity Theft

Posted: 2015-04-02 by    HarmedTaxpayer
Complaint Rating:  0 % with 0 votes
My story is probably similar to many others. I received a refund check for my federal taxes and hadn't even filed my taxes yet. After hours and days of trying to resolve the issue, I learned that the fraudulent claim was processed using Turbo Tax. There are a number of citations on the internet describing Intuit's failure to safeguard taxpayer's by ensuring that fraudulent returns cannot be filed. Their tool and its ease of use in perpetrating fraud should be investigated and those harmed by their negligence in not properly addressing shortcomings in their process. In fact, one article...

Turbo Tax - change of fee

Posted: 2015-03-21 by    montana momma
Complaint Rating:  0 % with 0 votes
I started working on my taxes with a "free" online turbotax program that had a fee for the state filing. I had previously purchased the program at Costco but had not gotten around to it yet this year. After going back to it for several evenings, I was finally able to complete the filing only to see that I was going to have to pay for Federal AND state, over $100. Going back into a fresh site, I see the new price change only available, not my previous option of free federal and pay for state. What's up with that? Seems like a bait and switch. Suppose I'll start all over with another program...

Turbo Tax - rude customer service

Posted: 2015-03-02 by    mrs pera
Complaint Rating:  0 % with 0 votes
I did my friends taxes and when I looked at the email it said it was rejected so when I called to find out why because online was no help the rude Indian man told me it was hacked and my friend would have to pay again for protection. when I questioned him he told me "do you understand English go F@@@ yourself" and hung up!! I called back and finally talked to a supervisor who didn't help me with my problem and then proceeded to tell me that the lines sometimes cross and that no one in his department would talk to a customer like that!! when I looked on the IRS website it in fact said that the...

Turbo Tax - screwing you out of your money

Posted: 2015-02-01 by    teed off tax payer
Complaint Rating:  100 % with 1 votes
I have always used turbo tax and had no problems. This year, I did not need but the basic. Got finished with my information and they wanted another $40 just to file the form. I cancelled the return, threw the turbo tax cd in the trash and went online and completed the process with another company for $14.00, which is about what I paid for the turbo tax basic. $14 vs turbo tax basic $14 and another $40 just to file? No where did I find any information saying the basic turbo tax did not include the filing of the return nor it would cost me another $40 to file. Why in the hell would I spent $14 for...

Turbo Tax - Took my money

Posted: 2014-01-26 by    tlpeters25
Complaint Rating:  0 % with 0 votes
I have been chatting with 10_Kathryn D and 5_John R for the past three hours. Turbo tax refuses to refund me the 56.97 dollar fee and the 29.99 dollar fee. The customer service from Kathryn was terrible so much disrespect. I tried to explain to her and she keeps saying they cant do it . I agreed to my tax money being deposited into my bank account at Members first not through a Sunrise Bank. Its ridiculous you go through three hours saying the same thing getting know where because the lady is rude. I am not filing my taxes here anymore neither is my family. This website is a scam. You have so many...

Turbo Tax - Texas, El Paso - double charged me and no refund

Posted: 2013-04-04 by    cheated10X
Complaint Rating:  0 % with 1 votes
They double charged my account and I tried to reach someone at their customer servcve number which was a nightmare.
First I got someone in INDIA and they transferred me becuase I wanted to speak to a supervisor and then I was transferred to a rep in NEW YORK which hung up on me. I called back continued to get the runaround . I basically cut my losses and filed at a locat tax prepeartion place---Stay Away from TURBO TAX they are criminals and the commercials are all lies!!!...

Turbo Tax - Misleading

Posted: 2012-03-30 by    Patrig
Complaint Rating:  50 % with 2 votes
Beware. Their online filing is very misleading. I am an intelligent, internet savvy consumer and still found myself somehow facing a choice of paying two different prices after clicking on a FREE product. The customer service representative said that was an upgrade option but it certainly appears like, in order to continue, you must choose one. It is possible, I think, to do the federal filing for free as their intro page states, but after seeing that misleading the masses into paying money they didn't expect to is how they do business, I did not try again....

Turbo Tax - THEY STOLE MY MONEY

Posted: 2012-03-10 by    h dauria
Complaint Rating:  100 % with 1 votes
So i Filed my taxes in Jan 2012 it was excepted the next day. it is now March still no money. called IRS. they deposited into turbo tax account on 1st of FEB. I called my bank there was no deposit or attempt to deposit said funds on or around that day. Called turbo tax and spent over 2 hrs on the phone getting transferred to 6 different people. They told me to contact their bank. They couldn't tell me where my money was or when i would get it. Then to try to speak to a person that can bearly speak english and who is always interupting you when you are trying to explain the story yet again is...

Turbo Tax - Nebraska - turbo tax just took my irs money

Posted: 2012-02-13 by    gsbossy
Complaint Rating:  100 % with 1 votes
the irs released my returns and turbo tax is holding my money if they thought someone else was trying to steal my taxes they could have sent me a check they will not give me any information on my money being sent to me and told me i have to just wait i hope someone can find a good lawyer against this company and me nor my family or friends will ever use turbo tax again i will blog evrywhere i can all over the internet turbo tax needs to b shutdown thwy are thieves......

Turbo Tax - I will never use them again

Posted: 2011-08-22 by    kurp
Complaint Rating:  0 % with 0 votes
I filed for my taxes on February of 2011 on the 20th. My filing for the taxes was to be taken out of Turbo then deposited into my checking. I did receive my State but I called and called the IRS about my Federal. Just received an email today FINALLY from the IRS that it will be deposited before April 19, 2011 into my checking. Turbo never took there money out they took it out of my checking which overdrew my account! Then I never received my Federal payment. Did not credit the checking at all! Now, I have to go down to my bank and cover the charges that Turbo Tax did not take out of my Federal payment!...

Turbo Tax - Scam

Posted: 2011-06-15 by    Mexx
Complaint Rating:  0 % with 1 votes
Hello, Last week I was checking my emails on g-mail and there was an ad serves ad stating Receive a GUARANTEED $2, 642 on your next Federal Tax Refund!I used Turbo Tax last year so I thought why not check it out knowing that it was probably untrue. It was just a link to Turbo Tax.


After thinking about it I got really mad knowing that I was not the only person that was duped. This is not a fair practice and companies that use this type of marketing should Be fined the maximum. The economy is bad enough without big companies scamming people during tax season. This is wrong and...

Turbo Tax - Glitch in their program

Posted: 2011-05-17 by    jerbeth
Complaint Rating:  100 % with 1 votes
I've used Turbo Tax for 4 years. The first two years worked out fine since I could transfer all of my stock and bond info into the program automatically. Last year I received a notice from IRS saying that the income I reported on my 2008 return was inaccurate. I contacted Turbo via e-mail (no human voice to talk to) and was told I had put the information in wrong. I did 08 return again and informed Turbo it was a glitch in their program and I wanted to be reimbursed for the interest I owed the IRS as well as the charge for purchasing their faulty program. NO SATISFACTION I just received notice...

Turbo Tax - $90.00 rip off!

Posted: 2011-05-02 by    MaggieC53
Complaint Rating:  0 % with 0 votes
Turbo is suppose to be "free"...why is it then I had to pay $90.00 on a refund of $300.00? It would not let me file my federal taxes BUT yet they still charged me $49.00+ and $39.00+ for e-filing! What gives TT?

I want my money back if you are not going to file my federal. Sheesh, I want ALL my money back since this is suppose to be free. It says start for "free", okay, so I typed my name in, is that all I get for the "free" version?

I will not be using this service again if they cannot stick to what is described in all their ads. Turbo Tax Free Version, where is it?...

Turbo Tax - Minnesota - Incorrect calcualtion taxes

Posted: 2011-03-28 by    ValG
Complaint Rating:  100 % with 4 votes
I have my taxes done at H and R Block every year. This past year my 17 year old daughter got her first job. I showed the representative her W-2 wage and income statement from 2010. She indicated that she didn't make very much money $4, 400 to be exact and that she she would get a full refund. I went on the IRS web site and clicked on e file. The IRS had several free programs. I clicked on the Turbo Tax web site and the Turbo Tax showed a full federal return. Turbo Tax then calculated the Minnesota state taxes and it showed that she owed $90.00. I was a little surprised so I went back and put...

Turbo Tax - Massachusetts, Templeton - overcharge

Posted: 2011-03-22 by    Lenilee
Complaint Rating:  0 % with 0 votes
1. They said the federal filing was free, then they charged me 29.99 and also charged me the same for the state. They lied and cheated about the cost. They wait until you are done and then want your credit card number, and you don't know what you are paying until you give them that. Scam! I did this because it showed up on the Comcast front page - what a ripoff!
2. The tax form was inaccurate. I got "penalized" for not having insurance, and although I entered the subscriber that the form needed, it was like I had no insurance when in fact I did (through my employer) all last year. I...

Turbo Tax - California - messed up my 2008 taxes

Posted: 2011-03-06 by    Cindy Cat
Complaint Rating:  0 % with 0 votes
T.T. prepared my taxes last year (2008) and put in that I paid $2, 189.083.00 in real estate tax. Their software did not catch it, I did not catch it (as this is what I paid them for) and the IRS did not catch it. I was refunded $4200 back and now received a letter from the IRS that there was an error in my 2008 taxes, and that I now owe them the $4200 back plus interest and penalty. I called TT and they gave me a site to file a complaint, but it is a non-existent place to go file a complaint form....

Turbo Tax - Selling personal info

Posted: 2011-02-25 by    ASfdssf
Complaint Rating:  0 % with 0 votes
I used Turbo Tax last month. It was suppose to be free but I was upgraded to the deluxe and paid 29.95. ALmost to the end was a form to fill out giving them the right to "share" your information which means sell. I did not fill this out. I did not authorize them to sell, give away, or lease my personal information yet since the day I pused the send button and I was lost in cyber space for about 5 minutes I have had one virus after another on my computer and numerous calls from the Gallop organization and numerous calls asking me to update college applications, surveys, and deep breathing with no...

Turbo Tax - Ontario, Orangeville - Software Refund Incorrect

Posted: 2011-02-24 by    Sick of Revenue Canada
Complaint Rating:  100 % with 1 votes
I am Disability Pension, I have $12, 000 in Pension and only one thing to deduct, Rent $6, 000.00 so you can see that I am poor and not qualified to do income taxes. I purchased Turbo Tax, the basic and choose Interview method, which was easy, you just answer questions. But my life and welfare depend on the $330.00 refund that I get every year without doubt. The rent I tried to enter by overriding F3 and it still came up Zero and Zero refund. If I did not have a friend who told me that I needed to manually go into the forms section and tick off something that said I had rent to deduct. I would have...

Turbo Tax - California - Customer Service

Posted: 2011-02-22 by    Blueyedbronze
Complaint Rating:  33 % with 3 votes
I did my taxes online with Turbo Tax and was charged extra money than stated. I was told an amount I would be receiving and when I got my refund check it was a 1/4 of the amount stated. I called their so called customer service line and it rang for quite a while. Then I waited on hold for 25 minutes before the line disconnected. The recorded messages states how important "we are" and that they will be with you in a minute or so-then they disconnect. I actually still haven't spoke to a "live" person and can't get through to the IRS either. Everything is automated but doesn't answer...

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