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TurboTax

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TurboTax Reviews 4

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1:55 pm EDT
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TurboTax - Don't use, pick another company

I have used Turbo Tax for many years, with no problems. This year will be my last. There was a major glitch with their system this year. It kept putting amounts in for things I never used. I did not make an RRSP contribution in 2024 but it kept telling me I did. The first time I tried to file I got locked out of the CRA. I then did another filing but didn't...

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TurboTax - 5 hours, 5 phone calls, 4 hangups

Turbotax user for almost 30 years. Never again. Can't login to my Intuit account. You have to login to install Turbotax. Worked last year. The same password won't work this year. You are supposed to get a window that has a "Reset Password" button. 13 verification codes and no button to reset password. Customer service was no help. They can see my account, I...

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TurboTax - Never again

DO NOT USE! After using this company for 6 years we are done! In the last couple of years, we have been unable to make entries for deductions. the one time I asked for live help, she couldn't even tell me where to enter it for sure...basically said read through the questions. these are not new deductions for us so it should have been in their questionnaire...

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TurboTax Better hope you do not have a problem, customer service sucks

I have been a TurboTax user for longer than I can remember. Sadly, this is the last time I will be using it. Next year, I'll try some of the competitors. I was almost done with my taxes and the entire program disappeared from my computer. I tried to reinstall it, but it errored out as one was already installed. I uninstalled and reinstalled the program and was forced to purchase my "free" state download. It refused to recognize my saved Tax return. I then had to spend another 4 hours re-entering my information only to face the State download failing. I called Tech support (it took me 2 hours to get a live person through Intuits customer service hell automated answering machine) to talk to a tech support person. This took 20 calls as if you spend too much time trying to get through the automated menu system, it simply hangs up on you. The first time with Tech Support, after an hour, they hung up on me. I called back and it took 2 hours to reach another person. I told them my problem and they said they would be right back. An hour later, I was disconnected AGAIN! Stay away, Intuit is only a shadow of what it was.

Recommendation: Run far, Run fast, do not waste your time or money

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Update by user2422133

I have been a TurboTax user for longer than I can remember. Sadly, this is the last time I will be using it. Next year, I'll try some of the competitors. I was almost done with my taxes and the entire program disappeared from my computer. I tried to reinstall it, but it errored out as one was already installed. I uninstalled and reinstalled the program and was forced to purchase my "free" state download. It refused to recognize my saved Tax return. I then had to spend another 4 hours re-entering my information only to face the State download failing. I called Tech support (it took me 2 hours to get a live person through Intuits customer service hell automated answering machine) to talk to a tech support person. This took 20 calls as if you spend too much time trying to get through the automated menu system, it simply hangs up on you. The first time with Tech Support, after an hour, they hung up on me. I called back and it took 2 hours to reach another person. I told them my problem and they said they would be right back. An hour later, I was disconnected AGAIN! Stay away, Intuit is only a shadow of what it was.

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TurboTax Complaints 515

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2:03 pm EDT
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Their new program is a nightmare. Try loading it said network error. I cleared the file of the new download. Redid and it worked. Day 2 tried to log in to my account and wrong password or e-mail. Well did a few times now locked out for 14 mins. Again no luck. Called support on hold for over 2 hours specialist tried everything no luck. Day 3 support again...

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2/26/2025: I filed my taxes online and downgraded the "product" to DIY basic, which was supposed to be $89. Somewhere along the way, my preference was OVERRIDDEN by TurboTax and I ended up being charged for TurboTax Live Assisted Premium 2024, $169.00 for Federal. This is outrageous that even when you downgrade, it is overridden and there is no recourse...

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I purchased your product, Turbo Tax Deluxe, free Federal and 1 free State filing from Sam's Club on line. After using your product to file my taxes, I proceeded to file them. After filing the Federal with no problem, I then attempted to file my 1 free State filing but it would not let me file it without first paying for the State filing. I had no other...

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Is TurboTax Legit?

TurboTax earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds TurboTax to be a trustworthy company. Although there's a 6% resolution rate for customer complaints, which deserves attention, TurboTax is known for their high standards and safety. If you're thinking about dealing with TurboTax, it's wise to check how they handle complaints.

We found clear and detailed contact information for TurboTax. The company provides a physical address, 2 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Turbotax.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Turbotax.com you are considering visiting, which is associated with TurboTax, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

TurboTax website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While TurboTax has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 6% of 515 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • TurboTax protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to TurboTax. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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TurboTax Assist & Review

It's my first time doing taxes in Canada. I used TurboTax as they were recommended. No idea why. First guy made me put the income I earned before coming to Canada in a "foreign income" section I've now been taxed again on. Can't ReFILE yet as I am under review by CRA for claiming moving expenses I was told was "standard". 12 weeks since filing my return, no NoA yet and 2 contacts on TurboTax have given me differing information. What did I pay $203 for?

Claimed loss: 203

Desired outcome: Refund

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B. Erdman
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May 14, 2024 4:10 am EDT
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Contact the Canada Revenue Agency (CRA) directly to clarify your situation and get accurate information about your return and review status. For future reference, consider consulting a local tax professional who specializes in Canadian taxes, especially since this is your first time filing in Canada. If you feel you didn’t get the service you paid for from TurboTax, request a refund from them, explaining the issues you faced.

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Melanie Pitchford TurboTax Union City NJ 332.264.5550 quoted fee for services which was accepted in January 2023. She agreed to complete my Personal and Business returns well before the filing deadline. All requested filing documents were submitted OnLine. She cancelled our actual and subsequent virtual meetings at 1:30am the same day. She has Not returned...

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6:57 pm EDT
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TurboTax The website Netfile was locked.

The account was locked. We contacted CRA who confirmed 4 times that the account is unlocked, however the Turbo Tax website still shows the same error and the message that the account is locked.

The technical support online advised that the account is locked by CRA which is not accurate statement.

As we are unable to submit our taxes, please reimburse the money we paid for Turbo Tax service as the service was not provided.

Claimed loss: $44.10

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8:26 pm EDT
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CASE #1531534794 Mar 24 2024 I used this software to prepare my 2023 Tax Return. I remembered I had chosen TurboTax Premium $89 I started fill out 3 forms 1099-R and one form with no dividend just loss from previous year. After I was done I saw the price jumped to $129, $40 more added to $89. Because I almost done the return I said to myself just go ahead...

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2:41 pm EDT
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TurboTax Intuit turbotax basic 2023

Activation Failed

ASorry, your code has failed to activate.

Detected issue :

1. Your activation code is stolen

2. Code expired

3. Repeated use of code.

4. Your code is not generated in Database

5. Or Your system is Virus infected

Note: Repeated failure may lead to expire code. Do not try to enter your code again and again.

Contact support team to fix this issue immediately. [protected]

Error code: OOXO0O16FA and Correlation ID: c147654ad-41fg-ds7df-cfa9f5jhdjhsg

Keep your activation code ready while speaking to customer support

Claimed loss: Mary Eleosida437-229-0783This is just a TurboTax Basic but i can't believe

Desired outcome: Are these SCAMMERS working with Intuit Turbo Tax??????Sooo Frustrated !!!!

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Update by Mary Eleosida
Mar 22, 2024 2:45 pm EDT

I tried to google/contact the phone number provided they seem SCAMMERS.

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12:57 pm EDT
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TurboTax Charge

I was charged 2 times on my credit card $62.54 each time for order nottwcd272138665and order no ttwcd2721139165 which I called no help sent me a link that didnt work. I want the $62.54 put back on my credit card by monday 01/25 or I ll put this all over face book on monday. I didnt want state taxes done and they charged me $62.54 for it. I canceled it but nothing is working! I want $62.54 back dont tell me to call you I had a forigner and couldnt understand half what was said this morning you havetoday tomorrow and sat to put it baack or this all goes on facebook monday

Claimed loss: $62.54

Desired outcome: put it back on my capitol one card.

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TurboTax Filing 2023 taxes

I have filed with Turbo Tax for several years without any major problem but this year it was bad. First the price went up 75% since the 2021 filing. Talking to them they gave me a code for a small credit that it did not go thru, so the charged me the full fee $273. Now they refuse to give me the credit because is already filed.

Customer service is horrible. Yesterday I spent 5 hours trying to E- file because of a bug they had in their system but nobody knew anything.

Very disappointed this year, so it will be my last year with Turbo Tax.

Claimed loss: I want my credit that was approved. I follow the instructions and it said that all was OK, but I did not get the credit in my final fee. Now they refuse to give me the credit because the return is already filed.

Desired outcome: Please refund in my account that credit. It is not my fault that your system did not work properly.

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11:52 am EDT
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TurboTax Turbotax, intuit

I have used TurboTax for many,many years and this year will be the end of filing with them.I expected a hefty refund and I qualified for the eic I didn't even receive it.I have never paid for services but this year I had to,they got their $118.00 payment before depositing my check then Intuit took out $127.00 after it the deposit and only $300 was deposited and before the eic was supposedly added my refund was $643.00.When I asked them for a refund from them,suddenly the automated teller gor confused and no one was available to help me.I did not receive the correct amount,the eic payment and paid them over $300.

Claimed loss: $940.00

Desired outcome: A full refund and the correct refund this time would be great

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8:16 am EST
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Yesterday, February 28, 2024, I filed my taxes using TurboTax. In the online form I chose to have my federal income taxes paid on April 15 using my credit card. Instead, my credit card was charged right away. And for the service of using a credit card, a fee was also added. I complained online and the agent told me that this was happening to lots of people...

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My order number for filing taxes last year 2022's taxes is:EFECA184084547 I paid for : DE State $49 Turbo Live Premium $169 ax Benefits $59 and Refund Processing fee of $39 which equals $316 When I called in to receive help with my taxes, when I startedd a live chat and then also when i did a live video chat- (all of this is on record through turbo tax...

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8:32 pm EST

TurboTax TurboTax 2022 Oklahoma return

Your program kept telling me to file and I would receive $3004 refund from Oklahoma. I finally paid more and filed, only to have the state of Oklahoma bill me metics the amount you said I would be refunded. I live in Texas and my Ok was gambling w2gs. I am told by other tax real people here that I do not have to file Oklahoma. You cost me over $9000

Claimed loss: 6500

Desired outcome: Refund half of what you cost me. $3000+

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11:01 am EDT
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TurboTax Turbotax deluxe 2022

I have loaded the product and provided the licence code but "BASIC" is loaded.

A previous purcahase did not load "deluxe" either. I purchased a second copy thinking I may have corrupted the disc. I am now out $100 and have no working copy of deuxe. My 2002 file extention timeframe. is rapidily closing.

I have used your product since 1993 with good results.

Please resolve this problem.

First product code 2JAENA3KPB3XVU3E

Current product code KK2HBJAZ9QZ4JU4J

Desired outcome: Working 2022 deluxe software asap.

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TurboTax TurboTax: A Disrespectful Scam That Needs to Be Shut Down by the Government

TurboTax is a company that has been causing a lot of frustration for its customers. They claim to offer free services, but when it comes down to it, they force you to pay money regardless. It's disrespectful to the customers who are just trying to file their taxes without any hassle. The government should really step in and shut this company down. It's unbelievable that they're allowed to continue operating in this manner.

The employees at TurboTax don't even seem to know what's going on with the website and how it conducts itself with every step of the tax paying system. There's no buffer between tax officials and customer service, which means that customers are left to fend for themselves. And if you want to talk to a tax official, you have to pay for it. That's not customer service, that's a scam.

Every time I talk to someone at TurboTax, they tell me that I just have to pay for it and then request a refund. That makes no sense. Why would I pay for something that's failing to take care of the things that I needed to take care of? TurboTax needs to get its act together and start providing real customer service. It's not fair to the customers who are just trying to file their taxes and move on with their lives.

I'm going to make it my life's mission to make sure that changes happen within the whole entire company. The founding members of this thing need to be ousted for the corporatized greedy individuals they are. TurboTax needs to start treating its customers with respect and stop trying to scam them out of their hard-earned money. It's time for a change, and I'm not going to stop until it happens.

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TurboTax TurboTax Review: Good for Simple Returns, but Consider Other Options for Complicated Taxes

I've been using TurboTax for a long time now and it's been pretty good at handling my consulting engineering work, investments, and rental property. The interface is easy to use and I like how it brings data from the previous year into the next year's return. However, I did find that TurboTax's ability to pull data from financial accounts can be inconsistent, which means I have to carefully review everything and do a lot of data entry.

Last year, we sold our rental property and I found that TurboTax Premier wasn't up to the challenge of handling such a common transaction. There were a few issues that I encountered:

1. Depreciation on improvements had only occurred in the year the asset was installed, even though these were installed over two different years (new roof, new well, paved driveway).
2. I couldn't add those assets to the tax basis for the sale and I couldn't edit my attempts. Each try added new assets with no connection to the rental property.
3. When I contacted TurboTax chat for help, they advised me to clear my file and start over. I did this once but had the same problem.

If I had stayed with TurboTax, the sale would have resulted in about $9k of taxable profit. Instead, I bought TaxAct Premier for about $100 and had no troubles with the property sale. The program even prompted me to the Carry Forward of disallowed losses section, which allowed me to report significant taxable losses from the past.

As a result, I ended up with a small taxable loss on the sale and a significant deduction for the carryovers. I went from TurboTax's calculated tax bill of nearly $10k to a tax return of about $10k. That's almost a $20k difference!

Overall, I still think TurboTax is a good program, but it's not perfect. If you have a more complicated tax situation, you might want to consider other options like TaxAct. Just be prepared to do a bit more work and double-check everything to make sure you're getting the best possible outcome.

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TurboTax Turbotax Review: Disappointing Experience with Payment Rejection and Penalties

I've been using Turbotax for years now, but this year was a bit of a disappointment. My spouse and I got married and we had to file a joint return. I filed for an extension and scheduled the payment of taxes in early April. However, when I checked my account on April 21, I noticed that the payment was not removed. I was shocked and immediately called Turbotax to inquire about it. To my surprise, I was told that the payment was rejected, but I didn't receive any notification about it. I paid the taxes by April 25, but the experience left a sour taste in my mouth.

When I finally obtained my wife's brokerage statements, I was pleasantly surprised to find out that my taxes were reduced and I was expecting a refund. However, just this week, I received a notice saying that I owe interest for 10 days, which amounts to $61. On top of that, I was hit with a 6652 Failure to File Penalty and a Failure to Pay Penalty, which amounts to $1,523! I was shocked and frustrated because I had filed a case in April when I uncovered this issue, but Turbotax didn't seem to care.

When I called Turbotax to inquire about the penalties, they basically told me that it wasn't their fault and that I should have seen something. I suggested that they take note of the issue and make sure it doesn't happen to others, but they were rude and dismissive. I was disappointed because I thought the company was interested in continuous improvement, but it seems like they don't care about their customers.

My takeaway from this experience is that Turbotax is just a tool for filing taxes. If you decide to use it, make sure you file early and check independently what they claim to do. It might be better to print and mail your tax return with a check. I don't think it's worth paying a premium for Turbotax compared to other options because any image of care or uniqueness is a lie. If you're a disappointed customer like me, the best way to convey your feelings is through reviews. I've noticed that I'm not alone in my disdain for Turbotax, so I would recommend avoiding it and looking for better options.

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TurboTax TurboTax Review: Great Platform, Terrible Audit Defence Service - Avoid at All Costs

TurboTax is a great platform to use for filing your taxes. The interface is super easy to navigate and if you ever need help, there's always a tax expert available to chat with you on the sidebar. I found all the TurboTax representatives to be super helpful, they're based in Canada and the assisted review has helped me a lot. There's even a way for the assistant to view your computer screen live as you see them on video live with you.

However, I do have a warning for you. DO NOT get Audit Defence from TurboTax. You might be tempted to purchase additional Audit Defence "to help you in case you get audited". It sounds like a great service until you realize what the reps are like and how your file will be handled. I've bought Audit Defence twice and both times were a terrible experience (latest experience in May 2023). The only reason I got it a second time was to give it another chance.

First of all, the reps from Audit Defence (I spoke to Cameron and Elizabeth) are all really rude. Also, when CRA sends you a Review Letter, you're given 30 days to respond. You can request more time from CRA if needed. But just to let you know, Audit Defence will automatically tell you they will not meet your deadline. On top of that, they will tell you they have so many files ahead of yours that they cannot estimate when they will get to your file! Uggh, okay, so as paying customers you don't know if it will take two months or six months for Audit Defence to get to your file and actually help you.

The process is rather ridiculous and their poor customer service attitude makes it even worse. Avoid it. Just submit the documents yourself to CRA or get an accountant to help out for a fee. Trust me, it's not worth the headache.

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TurboTax TurboTax: A Scam and a Fraud - My Experience with Intuit

I recently used TurboTax software for the first time in years, as I was in a desperate situation and needed my refund in advance. As an unemployed single mother, I needed this advance to provide daily necessities for my daughter. I paid a $39 fee, which I did not have, but was willing to pay as I would get it back with the advance. Although my return could have been filed for free, I agreed to pay this fee for a service that TurboTax did not provide.

I spoke with TurboTax representatives multiple times, but they told me that they did not show that I applied for the advance. However, my tax return documents provided by them clearly show that I did apply for it. The bank that funds this loan also stated that they did not have an application on file and advised me to call TurboTax.

To make matters worse, I was forced to open a checking account with Credit Karma, which is also owned by Intuit. Now, my refund will be deposited into this account, rather than my own trusted checking account. It seems like a scam to me because both Credit Karma and TurboTax are owned by Intuit. Not only did Intuit get $39 of "free" money for a service I could have paid $0 for, but now my money is going into another account they also own.

I have requested a refund of my $39 fee, but my request was denied. Thanks to TurboTax, I now have to wait an additional 4 weeks to get my refund and may lose everything that I have, not to mention being unable to provide for my child. Unfortunately, I am not the only person that your company has screwed over in this exact way. There are hundreds of people that this has happened to.

I will never use TurboTax or any Intuit products again. They are a scam and a fraud. The least your company can do is refund my $39 fee.

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Overview of TurboTax complaint handling

TurboTax reviews first appeared on Complaints Board on Feb 20, 2007. The latest review Tax filing was posted on Apr 15, 2025. The latest complaint direct deposit fees was resolved on Feb 07, 2014. TurboTax has an average consumer rating of 1 stars from 519 reviews. TurboTax has resolved 33 complaints.
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  1. TurboTax Contacts

  2. TurboTax phone numbers
    +1 (520) 901-3280
    +1 (520) 901-3280
    Click up if you have successfully reached TurboTax by calling +1 (520) 901-3280 phone number 2 2 users reported that they have successfully reached TurboTax by calling +1 (520) 901-3280 phone number Click down if you have unsuccessfully reached TurboTax by calling +1 (520) 901-3280 phone number 2 2 users reported that they have UNsuccessfully reached TurboTax by calling +1 (520) 901-3280 phone number
    +1 (800) 446-8848
    +1 (800) 446-8848
    Click up if you have successfully reached TurboTax by calling +1 (800) 446-8848 phone number 3 3 users reported that they have successfully reached TurboTax by calling +1 (800) 446-8848 phone number Click down if you have unsuccessfully reached TurboTax by calling +1 (800) 446-8848 phone number 1 1 users reported that they have UNsuccessfully reached TurboTax by calling +1 (800) 446-8848 phone number
  3. TurboTax address
    2700 Coast Ave, Mountain View, California, 94043, United States
  4. TurboTax social media
  5. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 03, 2025
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TurboTax is ranked 5 among 102 companies in the Tax Services category

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