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Turbo Tax Complaints & Reviews

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Turbo Tax - Took my money

Posted: 2014-01-26 by    tlpeters25
Complaint Rating:  0 % with 0 votes
I have been chatting with 10_Kathryn D and 5_John R for the past three hours. Turbo tax refuses to refund me the 56.97 dollar fee and the 29.99 dollar fee. The customer service from Kathryn was terrible so much disrespect. I tried to explain to her and she keeps saying they cant do it . I agreed to my tax money being deposited into my bank account at Members first not through a Sunrise Bank. Its ridiculous you go through three hours saying the same thing getting know where because the lady is rude. I am not filing my taxes here anymore neither is my family. This website is a scam. You have so many...
Complaint comments Comments Complaint country United States Complaint category Banks

Turbo Tax - Texas, El Paso - double charged me and no refund

Posted: 2013-04-04 by    cheated10X
Complaint Rating:  0 % with 1 votes
They double charged my account and I tried to reach someone at their customer servcve number which was a nightmare.
First I got someone in INDIA and they transferred me becuase I wanted to speak to a supervisor and then I was transferred to a rep in NEW YORK which hung up on me. I called back continued to get the runaround . I basically cut my losses and filed at a locat tax prepeartion place---Stay Away from TURBO TAX they are criminals and the commercials are all lies!!!...
Complaint comments Comments Complaint country United States, Texas, El Paso Complaint category Tax Services

Turbo Tax - Misleading

Posted: 2012-03-30 by    Patrig
Complaint Rating:  100 % with 1 votes
Beware. Their online filing is very misleading. I am an intelligent, internet savvy consumer and still found myself somehow facing a choice of paying two different prices after clicking on a FREE product. The customer service representative said that was an upgrade option but it certainly appears like, in order to continue, you must choose one. It is possible, I think, to do the federal filing for free as their intro page states, but after seeing that misleading the masses into paying money they didn't expect to is how they do business, I did not try again....
Complaint comments Comments Complaint country United States Complaint category Tax Services

Turbo Tax - THEY STOLE MY MONEY

Posted: 2012-03-10 by    h dauria
Complaint Rating:  100 % with 1 votes
So i Filed my taxes in Jan 2012 it was excepted the next day. it is now March still no money. called IRS. they deposited into turbo tax account on 1st of FEB. I called my bank there was no deposit or attempt to deposit said funds on or around that day. Called turbo tax and spent over 2 hrs on the phone getting transferred to 6 different people. They told me to contact their bank. They couldn't tell me where my money was or when i would get it. Then to try to speak to a person that can bearly speak english and who is always interupting you when you are trying to explain the story yet again is...
Complaint comments Comments Complaint country United States Complaint category Tax Services

Turbo Tax - Nebraska - turbo tax just took my irs money

Posted: 2012-02-13 by    gsbossy
Complaint Rating:  100 % with 1 votes
the irs released my returns and turbo tax is holding my money if they thought someone else was trying to steal my taxes they could have sent me a check they will not give me any information on my money being sent to me and told me i have to just wait i hope someone can find a good lawyer against this company and me nor my family or friends will ever use turbo tax again i will blog evrywhere i can all over the internet turbo tax needs to b shutdown thwy are thieves......
Complaint comments Comments Complaint country United States, Nebraska Complaint category Tax Services

Turbo Tax - poor follow up/virus in their software

Posted: 2012-01-31 by    Robert F Hutchinson
Complaint Rating:  0 % with 0 votes
I bought turbotax home and office for 2011 and it's got a virus Alueron.E that it loaded to my boot program. I tried to call service and got parked on hold for an hour then it hung up. What gives?...
Complaint comments Comments Complaint country United States Complaint category Tax Services

Turbo Tax - I will never use them again

Posted: 2011-08-22 by    kurp
Complaint Rating:  0 % with 0 votes
I filed for my taxes on February of 2011 on the 20th. My filing for the taxes was to be taken out of Turbo then deposited into my checking. I did receive my State but I called and called the IRS about my Federal. Just received an email today FINALLY from the IRS that it will be deposited before April 19, 2011 into my checking. Turbo never took there money out they took it out of my checking which overdrew my account! Then I never received my Federal payment. Did not credit the checking at all! Now, I have to go down to my bank and cover the charges that Turbo Tax did not take out of my Federal payment!...
Complaint comments Comments Complaint country United States Complaint category Tax Services

Turbo Tax - Scam

Posted: 2011-06-15 by    Mexx
Complaint Rating:  0 % with 1 votes
Hello, Last week I was checking my emails on g-mail and there was an ad serves ad stating Receive a GUARANTEED $2, 642 on your next Federal Tax Refund!I used Turbo Tax last year so I thought why not check it out knowing that it was probably untrue. It was just a link to Turbo Tax.


After thinking about it I got really mad knowing that I was not the only person that was duped. This is not a fair practice and companies that use this type of marketing should Be fined the maximum. The economy is bad enough without big companies scamming people during tax season. This is wrong and...
Complaint comments Comments Complaint country United States Complaint category Tax Services

Turbo Tax - Accuracy Guarantee

Posted: 2011-06-02 by    destiney12
Complaint Rating:  100 % with 1 votes
Did anyone ever get there checks from Turbo tax because they messed up and said they would pay Interset alot of people said they got a lett saying they would send them checks but nobody got them ..Please let me know its with the
Accuracy Guarantee ......
Complaint comments Comments Complaint country United States Complaint category Tax Services

Turbo Tax - Glitch in their program

Posted: 2011-05-17 by    jerbeth
Complaint Rating:  100 % with 1 votes
I've used Turbo Tax for 4 years. The first two years worked out fine since I could transfer all of my stock and bond info into the program automatically. Last year I received a notice from IRS saying that the income I reported on my 2008 return was inaccurate. I contacted Turbo via e-mail (no human voice to talk to) and was told I had put the information in wrong. I did 08 return again and informed Turbo it was a glitch in their program and I wanted to be reimbursed for the interest I owed the IRS as well as the charge for purchasing their faulty program. NO SATISFACTION I just received notice...
Complaint comments Comments Complaint country United States Complaint category Tax Services

Turbo Tax - $90.00 rip off!

Posted: 2011-05-02 by    MaggieC53
Complaint Rating:  0 % with 0 votes
Turbo is suppose to be "free"...why is it then I had to pay $90.00 on a refund of $300.00? It would not let me file my federal taxes BUT yet they still charged me $49.00+ and $39.00+ for e-filing! What gives TT?

I want my money back if you are not going to file my federal. Sheesh, I want ALL my money back since this is suppose to be free. It says start for "free", okay, so I typed my name in, is that all I get for the "free" version?

I will not be using this service again if they cannot stick to what is described in all their ads. Turbo...
Complaint comments Comments Complaint country United States Complaint category Tax Services

Turbo Tax - Minnesota - Incorrect calcualtion taxes

Posted: 2011-03-28 by    ValG
Complaint Rating:  100 % with 4 votes
I have my taxes done at H and R Block every year. This past year my 17 year old daughter got her first job. I showed the representative her W-2 wage and income statement from 2010. She indicated that she didn't make very much money $4, 400 to be exact and that she she would get a full refund. I went on the IRS web site and clicked on e file. The IRS had several free programs. I clicked on the Turbo Tax web site and the Turbo Tax showed a full federal return. Turbo Tax then calculated the Minnesota state taxes and it showed that she owed $90.00. I was a little surprised so I went back and put...
Complaint comments Comments Complaint country United States, Minnesota Complaint category Business & Finances

Turbo Tax - Massachusetts, Templeton - overcharge

Posted: 2011-03-22 by    Lenilee
Complaint Rating:  0 % with 0 votes
1. They said the federal filing was free, then they charged me 29.99 and also charged me the same for the state. They lied and cheated about the cost. They wait until you are done and then want your credit card number, and you don't know what you are paying until you give them that. Scam! I did this because it showed up on the Comcast front page - what a ripoff!
2. The tax form was inaccurate. I got "penalized" for not having insurance, and although I entered the subscriber that the form needed, it was like I had no insurance when in fact I did (through my employer) all last...
Complaint comments Comments Complaint country United States, Massachusetts, Templeton Complaint category Tax Services

Turbo Tax - California - messed up my 2008 taxes

Posted: 2011-03-06 by    Cindy Cat
Complaint Rating:  0 % with 0 votes
T.T. prepared my taxes last year (2008) and put in that I paid $2, 189.083.00 in real estate tax. Their software did not catch it, I did not catch it (as this is what I paid them for) and the IRS did not catch it. I was refunded $4200 back and now received a letter from the IRS that there was an error in my 2008 taxes, and that I now owe them the $4200 back plus interest and penalty. I called TT and they gave me a site to file a complaint, but it is a non-existent place to go file a complaint form....
Complaint comments Comments Complaint country United States, California Complaint category Tax Services

Turbo Tax - Selling personal info

Posted: 2011-02-25 by    ASfdssf
Complaint Rating:  0 % with 0 votes
I used Turbo Tax last month. It was suppose to be free but I was upgraded to the deluxe and paid 29.95. ALmost to the end was a form to fill out giving them the right to "share" your information which means sell. I did not fill this out. I did not authorize them to sell, give away, or lease my personal information yet since the day I pused the send button and I was lost in cyber space for about 5 minutes I have had one virus after another on my computer and numerous calls from the Gallop organization and numerous calls asking me to update college applications, surveys, and deep breathing...
Complaint comments Comments Complaint country United States Complaint category Tax Services

Turbo Tax - Ontario, Orangeville - Software Refund Incorrect

Posted: 2011-02-24 by    Sick of Revenue Canada
Complaint Rating:  100 % with 1 votes
I am Disability Pension, I have $12, 000 in Pension and only one thing to deduct, Rent $6, 000.00 so you can see that I am poor and not qualified to do income taxes. I purchased Turbo Tax, the basic and choose Interview method, which was easy, you just answer questions. But my life and welfare depend on the $330.00 refund that I get every year without doubt. The rent I tried to enter by overriding F3 and it still came up Zero and Zero refund. If I did not have a friend who told me that I needed to manually go into the forms section and tick off something that said I had rent to deduct. I would have...
Complaint comments Comments Complaint country Canada, Ontario, Orangeville Complaint category Software & Games

Turbo Tax - California - Customer Service

Posted: 2011-02-22 by    Blueyedbronze
Complaint Rating:  33 % with 3 votes
I did my taxes online with Turbo Tax and was charged extra money than stated. I was told an amount I would be receiving and when I got my refund check it was a 1/4 of the amount stated. I called their so called customer service line and it rang for quite a while. Then I waited on hold for 25 minutes before the line disconnected. The recorded messages states how important "we are" and that they will be with you in a minute or so-then they disconnect. I actually still haven't spoke to a "live" person and can't get through to the IRS either. Everything is automated but...
Complaint comments Comments Complaint country United States, California Complaint category Tax Services

Turbo Tax - Ohio - Do they really know what they are doing?

Posted: 2011-02-12 by    lms0033
Complaint Rating:  100 % with 2 votes
I tried Turbo Tax for my taxes. First of all they state that this is a free filing, then they add for the State, then the Federal. I e-filed my files and they were rejected. Turbo Tax advised me to follow these steps to correct my mistake with my federal file:

To make corrections follow these steps:
1. Open TurboTax and select the "Deductions & Credits" sub-tab located under the Federal Taxes tab.
2. Select "Explore on My Own" on the screen titled Let's Find Your Deductions and Credits.
3. Select "Update" next to the Making Work...
Complaint comments Comments Complaint country United States, Ohio Complaint category Tax Services

Turbo Tax - refund/ bank info

Posted: 2011-02-07 by    brian fa
Complaint Rating:  43 % with 7 votes
i filed my taxes on 1/21/2011 and when i was done i noticed that there wasn't a web page for bank information...6 hours i trying to locate this web page only not being able to find that damn bank info page. i spoke to 4 csr's who have given me almost nothing to find the bank page...with turbo tax it seems like you can't get the refund direct deposited using the free edition...that fact is last year..i received my refund direct deposited in 8 days...not so much this year...now i have to trace down my refund that i filed with turbo tax as the BIGGEST HEADACHE..so beware tax filers......
Complaint comments Comments Complaint country United States Complaint category Tax Services

Turbo Tax - Need help understanding.

Posted: 2011-02-06 by    Clueless in Colorado
Complaint Rating:  100 % with 3 votes
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Complaint comments Comments Complaint country United States Complaint category Tax Services

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