Turbo Tax Complaints & Reviews

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I did my friends taxes and when I looked at the email it said it was rejected so when I called to find out why because online was no help the rude Indian man told me it was hacked and my friend would have to pay again for protection. when I questioned him he told me "do you understand English go F@@@ yourself" and hung up!! I called back and finally talked to a supervisor who didn't help me with my problem and then proceeded to tell me that the lines sometimes cross and that no one in his department would talk to a customer like that!! when I looked on the IRS website it in fact said...

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I have always used turbo tax and had no problems. This year, I did not need but the basic. Got finished with my information and they wanted another $40 just to file the form. I cancelled the return, threw the turbo tax cd in the trash and went online and completed the process with another company for $14.00, which is about what I paid for the turbo tax basic. $14 vs turbo tax basic $14 and another $40 just to file? No where did I find any information saying the basic turbo tax did not include the filing of the return nor it would cost me another $40 to file. Why in the hell would I spent $14 for...

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I have been chatting with 10_Kathryn D and 5_John R for the past three hours. Turbo tax refuses to refund me the 56.97 dollar fee and the 29.99 dollar fee. The customer service from Kathryn was terrible so much disrespect. I tried to explain to her and she keeps saying they cant do it . I agreed to my tax money being deposited into my bank account at Members first not through a Sunrise Bank. Its ridiculous you go through three hours saying the same thing getting know where because the lady is rude. I am not filing my taxes here anymore neither is my family. This website is a scam. You have so many...

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They double charged my account and I tried to reach someone at their customer servcve number which was a nightmare.
First I got someone in INDIA and they transferred me becuase I wanted to speak to a supervisor and then I was transferred to a rep in NEW YORK which hung up on me. I called back continued to get the runaround . I basically cut my losses and filed at a locat tax prepeartion place---Stay Away from TURBO TAX they are criminals and the commercials are all lies!!!...

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Beware. Their online filing is very misleading. I am an intelligent, internet savvy consumer and still found myself somehow facing a choice of paying two different prices after clicking on a FREE product. The customer service representative said that was an upgrade option but it certainly appears like, in order to continue, you must choose one. It is possible, I think, to do the federal filing for free as their intro page states, but after seeing that misleading the masses into paying money they didn't expect to is how they do business, I did not try again....

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So i Filed my taxes in Jan 2012 it was excepted the next day. it is now March still no money. called IRS. they deposited into turbo tax account on 1st of FEB. I called my bank there was no deposit or attempt to deposit said funds on or around that day. Called turbo tax and spent over 2 hrs on the phone getting transferred to 6 different people. They told me to contact their bank. They couldn't tell me where my money was or when i would get it. Then to try to speak to a person that can bearly speak english and who is always interupting you when you are trying to explain the story yet again is...

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the irs released my returns and turbo tax is holding my money if they thought someone else was trying to steal my taxes they could have sent me a check they will not give me any information on my money being sent to me and told me i have to just wait i hope someone can find a good lawyer against this company and me nor my family or friends will ever use turbo tax again i will blog evrywhere i can all over the internet turbo tax needs to b shutdown thwy are thieves......

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I bought turbotax home and office for 2011 and it's got a virus Alueron.E that it loaded to my boot program. I tried to call service and got parked on hold for an hour then it hung up. What gives?...

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I filed for my taxes on February of 2011 on the 20th. My filing for the taxes was to be taken out of Turbo then deposited into my checking. I did receive my State but I called and called the IRS about my Federal. Just received an email today FINALLY from the IRS that it will be deposited before April 19, 2011 into my checking. Turbo never took there money out they took it out of my checking which overdrew my account! Then I never received my Federal payment. Did not credit the checking at all! Now, I have to go down to my bank and cover the charges that Turbo Tax did not take out of my Federal payment!...

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Hello, Last week I was checking my emails on g-mail and there was an ad serves ad stating Receive a GUARANTEED $2, 642 on your next Federal Tax Refund!I used Turbo Tax last year so I thought why not check it out knowing that it was probably untrue. It was just a link to Turbo Tax.


After thinking about it I got really mad knowing that I was not the only person that was duped. This is not a fair practice and companies that use this type of marketing should Be fined the maximum. The economy is bad enough without big companies scamming people during tax season. This is wrong and...

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Did anyone ever get there checks from Turbo tax because they messed up and said they would pay Interset alot of people said they got a lett saying they would send them checks but nobody got them ..Please let me know its with the
Accuracy Guarantee ......

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I've used Turbo Tax for 4 years. The first two years worked out fine since I could transfer all of my stock and bond info into the program automatically. Last year I received a notice from IRS saying that the income I reported on my 2008 return was inaccurate. I contacted Turbo via e-mail (no human voice to talk to) and was told I had put the information in wrong. I did 08 return again and informed Turbo it was a glitch in their program and I wanted to be reimbursed for the interest I owed the IRS as well as the charge for purchasing their faulty program. NO SATISFACTION I just received notice...

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Turbo is suppose to be "free"...why is it then I had to pay $90.00 on a refund of $300.00? It would not let me file my federal taxes BUT yet they still charged me $49.00+ and $39.00+ for e-filing! What gives TT?

I want my money back if you are not going to file my federal. Sheesh, I want ALL my money back since this is suppose to be free. It says start for "free", okay, so I typed my name in, is that all I get for the "free" version?

I will not be using this service again if they cannot stick to what is described in all their ads. Turbo...

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I have my taxes done at H and R Block every year. This past year my 17 year old daughter got her first job. I showed the representative her W-2 wage and income statement from 2010. She indicated that she didn't make very much money $4, 400 to be exact and that she she would get a full refund. I went on the IRS web site and clicked on e file. The IRS had several free programs. I clicked on the Turbo Tax web site and the Turbo Tax showed a full federal return. Turbo Tax then calculated the Minnesota state taxes and it showed that she owed $90.00. I was a little surprised so I went back and put...

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1. They said the federal filing was free, then they charged me 29.99 and also charged me the same for the state. They lied and cheated about the cost. They wait until you are done and then want your credit card number, and you don't know what you are paying until you give them that. Scam! I did this because it showed up on the Comcast front page - what a ripoff!
2. The tax form was inaccurate. I got "penalized" for not having insurance, and although I entered the subscriber that the form needed, it was like I had no insurance when in fact I did (through my employer) all last...

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T.T. prepared my taxes last year (2008) and put in that I paid $2, 189.083.00 in real estate tax. Their software did not catch it, I did not catch it (as this is what I paid them for) and the IRS did not catch it. I was refunded $4200 back and now received a letter from the IRS that there was an error in my 2008 taxes, and that I now owe them the $4200 back plus interest and penalty. I called TT and they gave me a site to file a complaint, but it is a non-existent place to go file a complaint form....

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I used Turbo Tax last month. It was suppose to be free but I was upgraded to the deluxe and paid 29.95. ALmost to the end was a form to fill out giving them the right to "share" your information which means sell. I did not fill this out. I did not authorize them to sell, give away, or lease my personal information yet since the day I pused the send button and I was lost in cyber space for about 5 minutes I have had one virus after another on my computer and numerous calls from the Gallop organization and numerous calls asking me to update college applications, surveys, and deep breathing...

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I am Disability Pension, I have $12, 000 in Pension and only one thing to deduct, Rent $6, 000.00 so you can see that I am poor and not qualified to do income taxes. I purchased Turbo Tax, the basic and choose Interview method, which was easy, you just answer questions. But my life and welfare depend on the $330.00 refund that I get every year without doubt. The rent I tried to enter by overriding F3 and it still came up Zero and Zero refund. If I did not have a friend who told me that I needed to manually go into the forms section and tick off something that said I had rent to deduct. I would have...

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I did my taxes online with Turbo Tax and was charged extra money than stated. I was told an amount I would be receiving and when I got my refund check it was a 1/4 of the amount stated. I called their so called customer service line and it rang for quite a while. Then I waited on hold for 25 minutes before the line disconnected. The recorded messages states how important "we are" and that they will be with you in a minute or so-then they disconnect. I actually still haven't spoke to a "live" person and can't get through to the IRS either. Everything is automated but...

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I tried Turbo Tax for my taxes. First of all they state that this is a free filing, then they add for the State, then the Federal. I e-filed my files and they were rejected. Turbo Tax advised me to follow these steps to correct my mistake with my federal file:

To make corrections follow these steps:
1. Open TurboTax and select the "Deductions & Credits" sub-tab located under the Federal Taxes tab.
2. Select "Explore on My Own" on the screen titled Let's Find Your Deductions and Credits.
3. Select "Update" next to the Making Work...