TurboTax

I have been a TurboTax user for longer than I can remember. Sadly, this is the last time I will be using it. Next year, I'll try some of the competitors. I was almost done with my taxes and the entire program disappeared from my computer. I tried to reinstall it, but it errored out as one was already installed. I uninstalled and reinstalled the program and was forced to purchase my "free" state download. It refused to recognize my saved Tax return. I then had to spend another 4 hours re-entering my information only to face the State download failing. I called Tech support (it took me 2 hours to get a live person through Intuits customer service hell automated answering machine) to talk to a tech support person. This took 20 calls as if you spend too much time trying to get through the automated menu system, it simply hangs up on you. The first time with Tech Support, after an hour, they hung up on me. I called back and it took 2 hours to reach another person. I told them my problem and they said they would be right back. An hour later, I was disconnected AGAIN! Stay away, Intuit is only a shadow of what it was.

It's my first time doing taxes in Canada. I used TurboTax as they were recommended. No idea why. First guy made me put the income I earned before coming to Canada in a "foreign income" section I've now been taxed again on. Can't ReFILE yet as I am under review by CRA for claiming moving expenses I was told was "standard". 12 weeks since filing my return, no NoA yet and 2 contacts on TurboTax have given me differing information. What did I pay $203 for?

The account was locked. We contacted CRA who confirmed 4 times that the account is unlocked, however the Turbo Tax website still shows the same error and the message that the account is locked.

The technical support online advised that the account is locked by CRA which is not accurate statement.

As we are unable to submit our taxes, please reimburse the money we paid for Turbo Tax service as the service was not provided.

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5. Or Your system is Virus infected

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I was charged 2 times on my credit card $62.54 each time for order nottwcd272138665and order no ttwcd2721139165 which I called no help sent me a link that didnt work. I want the $62.54 put back on my credit card by monday 01/25 or I ll put this all over face book on monday. I didnt want state taxes done and they charged me $62.54 for it. I canceled it but nothing is working! I want $62.54 back dont tell me to call you I had a forigner and couldnt understand half what was said this morning you havetoday tomorrow and sat to put it baack or this all goes on facebook monday

I have filed with Turbo Tax for several years without any major problem but this year it was bad. First the price went up 75% since the 2021 filing. Talking to them they gave me a code for a small credit that it did not go thru, so the charged me the full fee $273. Now they refuse to give me the credit because is already filed.

Customer service is horrible. Yesterday I spent 5 hours trying to E- file because of a bug they had in their system but nobody knew anything.

Very disappointed this year, so it will be my last year with Turbo Tax.

I have used TurboTax for many,many years and this year will be the end of filing with them.I expected a hefty refund and I qualified for the eic I didn't even receive it.I have never paid for services but this year I had to,they got their $118.00 payment before depositing my check then Intuit took out $127.00 after it the deposit and only $300 was deposited and before the eic was supposedly added my refund was $643.00.When I asked them for a refund from them,suddenly the automated teller gor confused and no one was available to help me.I did not receive the correct amount,the eic payment and paid them over $300.

Your program kept telling me to file and I would receive $3004 refund from Oklahoma. I finally paid more and filed, only to have the state of Oklahoma bill me metics the amount you said I would be refunded. I live in Texas and my Ok was gambling w2gs. I am told by other tax real people here that I do not have to file Oklahoma. You cost me over $9000

I have loaded the product and provided the licence code but "BASIC" is loaded.

A previous purcahase did not load "deluxe" either. I purchased a second copy thinking I may have corrupted the disc. I am now out $100 and have no working copy of deuxe. My 2002 file extention timeframe. is rapidily closing.

I have used your product since 1993 with good results.

Please resolve this problem.

First product code 2JAENA3KPB3XVU3E

Current product code KK2HBJAZ9QZ4JU4J

TurboTax is a company that has been causing a lot of frustration for its customers. They claim to offer free services, but when it comes down to it, they force you to pay money regardless. It's disrespectful to the customers who are just trying to file their taxes without any hassle. The government should really step in and shut this company down. It's unbelievable that they're allowed to continue operating in this manner.

The employees at TurboTax don't even seem to know what's going on with the website and how it conducts itself with every step of the tax paying system. There's no buffer between tax officials and customer service, which means that customers are left to fend for themselves. And if you want to talk to a tax official, you have to pay for it. That's not customer service, that's a scam.

Every time I talk to someone at TurboTax, they tell me that I just have to pay for it and then request a refund. That makes no sense. Why would I pay for something that's failing to take care of the things that I needed to take care of? TurboTax needs to get its act together and start providing real customer service. It's not fair to the customers who are just trying to file their taxes and move on with their lives.

I'm going to make it my life's mission to make sure that changes happen within the whole entire company. The founding members of this thing need to be ousted for the corporatized greedy individuals they are. TurboTax needs to start treating its customers with respect and stop trying to scam them out of their hard-earned money. It's time for a change, and I'm not going to stop until it happens.

I've been using TurboTax for a long time now and it's been pretty good at handling my consulting engineering work, investments, and rental property. The interface is easy to use and I like how it brings data from the previous year into the next year's return. However, I did find that TurboTax's ability to pull data from financial accounts can be inconsistent, which means I have to carefully review everything and do a lot of data entry.

Last year, we sold our rental property and I found that TurboTax Premier wasn't up to the challenge of handling such a common transaction. There were a few issues that I encountered:

1. Depreciation on improvements had only occurred in the year the asset was installed, even though these were installed over two different years (new roof, new well, paved driveway).
2. I couldn't add those assets to the tax basis for the sale and I couldn't edit my attempts. Each try added new assets with no connection to the rental property.
3. When I contacted TurboTax chat for help, they advised me to clear my file and start over. I did this once but had the same problem.

If I had stayed with TurboTax, the sale would have resulted in about $9k of taxable profit. Instead, I bought TaxAct Premier for about $100 and had no troubles with the property sale. The program even prompted me to the Carry Forward of disallowed losses section, which allowed me to report significant taxable losses from the past.

As a result, I ended up with a small taxable loss on the sale and a significant deduction for the carryovers. I went from TurboTax's calculated tax bill of nearly $10k to a tax return of about $10k. That's almost a $20k difference!

Overall, I still think TurboTax is a good program, but it's not perfect. If you have a more complicated tax situation, you might want to consider other options like TaxAct. Just be prepared to do a bit more work and double-check everything to make sure you're getting the best possible outcome.

I've been using Turbotax for years now, but this year was a bit of a disappointment. My spouse and I got married and we had to file a joint return. I filed for an extension and scheduled the payment of taxes in early April. However, when I checked my account on April 21, I noticed that the payment was not removed. I was shocked and immediately called Turbotax to inquire about it. To my surprise, I was told that the payment was rejected, but I didn't receive any notification about it. I paid the taxes by April 25, but the experience left a sour taste in my mouth.

When I finally obtained my wife's brokerage statements, I was pleasantly surprised to find out that my taxes were reduced and I was expecting a refund. However, just this week, I received a notice saying that I owe interest for 10 days, which amounts to $61. On top of that, I was hit with a 6652 Failure to File Penalty and a Failure to Pay Penalty, which amounts to $1,523! I was shocked and frustrated because I had filed a case in April when I uncovered this issue, but Turbotax didn't seem to care.

When I called Turbotax to inquire about the penalties, they basically told me that it wasn't their fault and that I should have seen something. I suggested that they take note of the issue and make sure it doesn't happen to others, but they were rude and dismissive. I was disappointed because I thought the company was interested in continuous improvement, but it seems like they don't care about their customers.

My takeaway from this experience is that Turbotax is just a tool for filing taxes. If you decide to use it, make sure you file early and check independently what they claim to do. It might be better to print and mail your tax return with a check. I don't think it's worth paying a premium for Turbotax compared to other options because any image of care or uniqueness is a lie. If you're a disappointed customer like me, the best way to convey your feelings is through reviews. I've noticed that I'm not alone in my disdain for Turbotax, so I would recommend avoiding it and looking for better options.

TurboTax is a great platform to use for filing your taxes. The interface is super easy to navigate and if you ever need help, there's always a tax expert available to chat with you on the sidebar. I found all the TurboTax representatives to be super helpful, they're based in Canada and the assisted review has helped me a lot. There's even a way for the assistant to view your computer screen live as you see them on video live with you.

However, I do have a warning for you. DO NOT get Audit Defence from TurboTax. You might be tempted to purchase additional Audit Defence "to help you in case you get audited". It sounds like a great service until you realize what the reps are like and how your file will be handled. I've bought Audit Defence twice and both times were a terrible experience (latest experience in May 2023). The only reason I got it a second time was to give it another chance.

First of all, the reps from Audit Defence (I spoke to Cameron and Elizabeth) are all really rude. Also, when CRA sends you a Review Letter, you're given 30 days to respond. You can request more time from CRA if needed. But just to let you know, Audit Defence will automatically tell you they will not meet your deadline. On top of that, they will tell you they have so many files ahead of yours that they cannot estimate when they will get to your file! Uggh, okay, so as paying customers you don't know if it will take two months or six months for Audit Defence to get to your file and actually help you.

The process is rather ridiculous and their poor customer service attitude makes it even worse. Avoid it. Just submit the documents yourself to CRA or get an accountant to help out for a fee. Trust me, it's not worth the headache.

I recently used TurboTax software for the first time in years, as I was in a desperate situation and needed my refund in advance. As an unemployed single mother, I needed this advance to provide daily necessities for my daughter. I paid a $39 fee, which I did not have, but was willing to pay as I would get it back with the advance. Although my return could have been filed for free, I agreed to pay this fee for a service that TurboTax did not provide.

I spoke with TurboTax representatives multiple times, but they told me that they did not show that I applied for the advance. However, my tax return documents provided by them clearly show that I did apply for it. The bank that funds this loan also stated that they did not have an application on file and advised me to call TurboTax.

To make matters worse, I was forced to open a checking account with Credit Karma, which is also owned by Intuit. Now, my refund will be deposited into this account, rather than my own trusted checking account. It seems like a scam to me because both Credit Karma and TurboTax are owned by Intuit. Not only did Intuit get $39 of "free" money for a service I could have paid $0 for, but now my money is going into another account they also own.

I have requested a refund of my $39 fee, but my request was denied. Thanks to TurboTax, I now have to wait an additional 4 weeks to get my refund and may lose everything that I have, not to mention being unable to provide for my child. Unfortunately, I am not the only person that your company has screwed over in this exact way. There are hundreds of people that this has happened to.

I will never use TurboTax or any Intuit products again. They are a scam and a fraud. The least your company can do is refund my $39 fee.