TurboTax
reviews and complaints

I filed my tax return as I have over the past 8 years with Turbo Tax. This year, being a single mother, I decided to have my fees deducted from my refund. WORST MISTAKE EVER! I have contacted your 3rd party bank and I have read absolute HORROR STORIES online from hard working people you and they continue to screw over.

Here is my letter to your "trusted 3rd party bank"...

I am writing to you because I filed my taxes with Turbo Tax and understand you are the 3rd party that is deducting fees and should be forwarding my refund to me via direct deposit. I received an email from Intuit on 5/24 saying my "refund was on its way" and to check my bank account starting that day. I have been checking my account for a week now and no refund. Come to find out, my refund was processed through you and then apparently I am being charged a fee because you are issuing a cashier's check. I have double checked my bank information and it is the same as the past 6 years. I visited my bank today and they have absolutely no record of you trying to directly deposit my refunds. I have read absolute horror stories online about this very situation. If my refund shows up in my mailbox within the next 10-15 business days I will be absolutely shocked as this seems to be what is happening to hard working people. I am also requesting the 30 dollar fee be refunded for issuing a check.. when my bank never received it or rejected it. This is my first step before I include a lawyer. What is going on is dishonest and you are literally screwing over many hardworking people who depend on their refunds each year. If I miss bills because of this I will be having a lawyer contact you to refund those bills as well.

Make this right and give me my refund. Your company is literally screwing over hard working people with your lies. You never tried to deposit my refund and now are charging me to "send a cashier's check." I have all of my receipts, my bank gave me their records and I will do whatever I have to to get my money.

Thanks for your time in this manner.

You continue to use this bank to deduct fees and I have read hundreds (though there are thousands) of complaints against this agency. I have been a loyal customer and this year because times are tough, I decided to have my fees deducted from my return. I am a teacher, single mother, and depend on my refund each year. I have a lawyer already on deck and will fight for every penny. I will go to my local media as well to warn hardworking people of this absolute dishonesty. I have been a loyal customer and now I am stuck in some dishonest limbo because your company is paired with a horrible bank. Listen to your customers...the THOUSANDS who are posting about missing refunds and ridiculous charges.

Mess with money that is mine, underestimate me, that will be fun.

I paid you $127.44 on 4/18-19/23 but then was told I did not need to file as I owed nothing and was owed nothing. I collect a disability income that is tax free.

I chatted with a representative who told me they were going to review my issue and send back the money I paid to you - But you did not get in touch with me and did not pay back the money. If that isn't clear, how about this - I ended up not using your service but had already paid. I can go through my bank and retrieve it but this would've been easier if you'd had a phone number available and live customer service help. Enclosed is a photo of my bank statement showing the amount of $127.44 for Intuit Turbotax.

My return is quite standard, one salary and no unusual deductions. Somehow I was upgraded from the standard to the Premier fees. My attempt to remedy this was not successful-- entering the charge information from their documents in the complaints dialog gets me a 'charge not found" and there seems to be no way to talk to a human who might resolve this issue

Have purchased the software in prior years. This year, once I completed and filed my 2022Federal tax return, I saved it - only to have it immediately corrupt. Unable to open it was worthless. Thus, I was unable to file my State return. This continues to be a problem with this software. I searched for a customer service site where I could send directly to Turbo Tax, but found only a site for a download software. I purchased a physical copy of the software.

Been a Turbo Tax user for years, but this is the LAST TIME. Prepared tax returns and at checkout find out that over and above the $59 I paid for an online download (which included state filing), I had to pay $25 for turbo tax fee, and $40 for a 3rd party processor, which provided my federal return, NOT THE IRS!. If this sounds like a scam it probably is. $125 all in for a relatively simple return I completed. Too expensive to use, and very dishonest in not providing this payment or fee structure b4 you purchase, definitely not a "file for free" program, Buyer beware, there are other alternatives available that ARE FREE, and just as good if not better.

I filed my taxes using Turbo Tax, I have used them for several previous years before and they've never scammed me until now. They have all of my bank account routing number and account number (I plan on getting a new account on monday) but they also have my social. On Turbo tax my expected date to directly deposit my $520 was April 13. I used the 'wheres my refund' on the IRS website and it said it was directly deposited into my account on April 5, 2023. I called the number under one of Turbo Tax's e-mails and it was the Santa Barbara Tax Product Group that said they were a third party group that processed my refund and that they tried to deposit it into my account on April 11, 2023 but that the check bounced and now they have to take out another $132 because the check they tried to deposit "bounced" and they have to send it to me by mail. I still haven't received anything in the mail. I already paid turbo tax their processing fee- they deducted it from my refund already, and my refund was accepted and 520 was the amount I was supposed to get back. When I was speaking to the woman, Meslissa, from the Santa Barabra Tax Product Group she was not able to answer any of my questions, there was no supervisor available and when I said I would hold for one she hung up on me. I did not give consent for them to change the amount on me and the IRS already told me they deposited $520 in my account. I still have yet to see any money and no one tried to deposit anything into my account. It is all extremely shady and I've never heard of a check bouncing that someone was trying to deposit unless they're the ones that don't have the money. It makes no sense, they must've somehow colluded theselves with turbo tax, got my information and have my money wired to them instead. I haven't received anything from anyone regarding my taxes ever since I filed. I noticed there are alot of other people this has happened to as well. I am seeking to change my tax account and a tax return preparer (turbotax) filed a Form 1040 series tax return and altered my Form 1040 series tax return information without my knowledge or consent. I would like to cancel my tax documents I filed with turbo tax for my 2022 tax refund and file them correctly through the IRS.

I bought this right off the shelf and tried to get going. I have been a customer for YEARS and now I CANNOT get going, because it offers these RIDICULOUSLY LONG LIST OF PROOF that I am the person who NEEDS TO GET HIS TAXES DONE. Not only that, but the help is BOILER PLATE CRAP and there is NO REAL PERSON TO HELP. I will NEVER EVER EVER EVER get stuff from INTUIT AGAIN. ( Do I sound frustrated? ETC. ) Do NOT SUBJECT YOURSELF TO THIS NONSENSE! Every level of this, from signing in, to "Help" to "contacting" someone is a load of Doors that Lead NOWHERE!

ADVICE: Go ANYWHERE than Intuit TurboTax. HELLHOLE--BOTTOMLESS PIT OF FUTILITY.

TurboTax Premier offers to allow the software to be installed on 3-computers for 8 returns.

If the software is installed on three computers (but no tax returns filed or even started) and one of the computers develops a hardware fault that requires an upgrade (using the same hard drive) then the software will not run or reinstall on the replacement computer.

Contacting TurboTax to mitigate this situation was totally unproductive as they simply refused to acknowledge that this was a problem for them ... and after a very long wait time simply brushed off the long-time client's concern with the statement that they are acting with the rules of the purchase.

This total refusal of TurboTax to help its long-time customer with the occasionally unavoidable issue of needed computer upgrades was very disturbing, and points to the lack of integrity of this company.

When trying to finish and ensure my taxes were filed, Turbotax popped up misleading ads about Credit karma that seemed to indicate I had to accept in order to determine if my taxes were filed. Bait and switch, misleading ... call it what you want. It is inappropriate to have this for a product I had just paid for to lead into more and more trick selections.

I purchased it online from Amazon and received the CD. It installed ok and I began working on my file. When I went back to open the file and work on it again there was an update to it. After the update installed it wanted me to sign into an Intuit account and have me work online. When I clicked on my file and asked it to open it kept going to "continue online." When I go into my Intuit account it says I don't own a product yet.

I am returning it to Amazon for a refund. I have read that there is a real problem with it installing on Windwos 10 and nobody seems to know how to fix it.

On 1/28/2023 I filed thru turbotax I tried checking on the status of my refund the federal refund showed on where my refund thru irs site but state refund says there's no record of my refund I received my refunds but I did not get child tax credited enough tho my kids where eligible I have 5 so myicoe was small but I it was enough to claim child tax credits and in order to add income it charged me 117 I tried to ask for a refund it said I wasn't eligible to get one I ended up missing all together 380.03 I never received any notice from irs and turbotax said they don't know for me to contact irs I feel that I am being robbed of it plus I also get cashaid from welfare so what I get back is needed and no one has answers for me so what am I supposed to do they didn't do my taxes right I don't understand and i'm missing money it's ridiculous I will not be going thru them again

HORRIBLE EXPERIENCE!WHERE IS OUR TAXES FOR 2021/[protected]) ?WHERE IS OUR FEDERAL? DID U SCREW-UP OUR TAXES?NOT TOO HAPPY AT ALL SCARED AND NERVOUS AND WORRIED ABOUT THIS

Idk who to contact with IRS and don't remember the amount we supposed to get back last year to check the status of the refund

I recieved Wisconsin, but, not federal

We will won't go through turbotax after this situation

Not very helpful at all

I don't think they're professional or something

Scared and nervous and worried about this

Amanda virmala

Be careful with them

I was charged $209 for something I did not order and when asked I always clicked do it myself so what's the $209 for absolutely nothing. Then charged $64 and the total charge is $273 and they do taxes hmm maybe a math class might be helpful. I knew something was wrong when they don't show what the charges are until you hit submit. You seem to be a very dishonest company. On top of the rip off I did not submit returns rather go with an honest firm than a dishonest one.

There is a bug in the software that results in inaccurate information on a student tax form for calculating qualified expenses. I couldn't figure out how to report this to intuit - although I did call them to inform them of the bug but the person didn't seem to recognize that it is an issue that should be reported to a developer; they only wanted to help me correct my form, which I had already done manually.

I have a child that is a full time student but he took a summer course at a different school. I paid tuition at both schools with a 529 plan and received a 1098-T from both schools. The 1098-T from the first school had the box for "at least half time student" checked; but the 1098-T from the summer course school did not have that box checked. TurboTax erroneously based my childs status only on the summer school and indicated that he was not at least a half time student on the appropriate tax form.

I recently had to switch from Turbo Tax to H & R Block because of an issue that could not be resolved regarding being able to pay for service. Turbo Tax's website has some serious issues with not being able to process payments. Please resolve this issue. I will not be returning to Turbo Tax. The problem is on YOUR END. I contacted Turbo Tax and was told to delete my cookies and make sure Credit card numbers matched billing addresses. I did this and nothing went through. You lost a customer who was going to pay almost 200 dollars for tax help. When I cannot pay or file, it defeats the purpose of having a site for tax help. I guess they dont know there are other services out there. When I did take my business elsewhere, I had NO PROBLEM PAYING FOR IT. INCREDIBLE HUH?

I filed my federal and NY State tax returns with TurboTax. I just got a refund of $1,360 from NY State. TurboTax figured it was going to be $900. That’s a $460 difference but I can’t access my NY State tax return at TurboTax to figure what went wrong. So for the sum of $59 TurboTax got me $460 less than I should have and I can’t get my documents to figure out what happened.

I have copies of Turbo Tax E file summary for 2020.This summary states I have a balance 2106.00 due and then my account information. Then, the box when will i get my refund states 9 out of 10 is less than 21 days. If not it gives a phone number to irs. My instructions for efile was to print the form and copy of refurn. I have those copies! However, I just learned IRS never rejected or recieved my efile that Turbo Tax said was filed. Now I go into Turbo Tax and pull up the 2020 documents and a pop up notice says its not been filed. However, I can pay to get the software to file what they said they had done!I was told the gaurentee for 7 years of my 2020 efile they had me covered! I thought my return had went to student loans so I never questioned them until I learned how to go to IRS site to review my past filings. And the 2020 efile was not there!

I clicked on the link to your site from my bank which was to enable me to have a 20% discount. When I finished my return your invoice came up at full price. There is a field to enter a coupon code and therein lies the problem. Where is the coupon code hidden?

I ran into the same problem when filing last year and just gave up and paid the undiscounted price.

I'm sick of it. It's not a lot of money, it's the principle of the thing.

The Turbotax error was present on the page at about 4 p.m. Pacicfic on Sat 3/4/2022.

I was redirected by the software to fix an omission on the Turbotax page for the 1099-INT form. The page said I needed to choose the state that appears on my 1099-INT in Box 15 from a dropdown that the page provides.

But Washington state is missing from the list of states, and picking from the list is the only way the page provides to input the information.

This egregiously careless error makes it impossible for people who bank in Washington state to use Turbotax successfully.

I am qualified for free file and for the past 3 yrs I have filed through Turbo Tax with no issues. Because they had done so well, I paid for the upgrade this year, which was asked early in the filing.

They forgot to ask about the 1095 form, which resulted in my Federal and State taxes being rejected. They informed me quickly they were rejected and offered to amend it. I clicked on fix my return, but it would only go a few steps and then go back to fix my return. I had to call them and they walked me through it, but the corrected form had me owing 840 to the IRS because of the health care act. Which was another mistake, and in order for them to refile they wanted 59 dollars more even though I was qualified for free tax file.

I took my taxes elsewhere, and asked for a refund of my 29 which they have refused to give. I turned them into my credit card company. Yes I got bit once, their fault, but if I get bit again, it will be my fault! Bye Bye Turbo Tax.