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1.2 520 Reviews

TurboTax Complaints Summary

33 Resolved
476 Unresolved
Our verdict: If considering services from TurboTax with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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TurboTax reviews & complaints 520

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Newest TurboTax reviews & complaints

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J
2:22 pm EDT
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TurboTax 1040SR 2021

The IRS sent me a letter informing me that my Rebate Credit refund was in error

and my adjusted Refund was $1,310.00. Turbo Tax said it was $4110.00. I called Turbo Tax of this issue, and I sent them a copy of the IRS letter and my tax form as requested.

They informed me that I would need to contract the IRS to correct the problem.

This is unacceptable as I paid for full service including the $50.00 league service fee and get a full max refund.

Therefore, I feel I should get a full refund as I didn't get the service as stated.

Jon M Brock

[protected]

Desired outcome: Full refund from Tubo Tax or full IRS refund as stated on the 2021 Form 1040SR.

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10:22 pm EDT

TurboTax Still waiting for a product refund

I have opted for

TurboTax Live Full Service Self-Employed 2021 $249.99

TurboTax Live Full Service Self-Employed 2021 (additional return) $249.99

Total of 554.98 including tax on 22Feb,2022. But I haven't received any support from TurboTax to file my taxes. However, I file my taxes in march with the help of some professional and received my tax refund from the government.

But these guys are still providing me a new ref no. every time I call them. I am still waiting for my money and they don't have any clue about the refund. Its almost eight weeks waiting to get my refund.

Please help me to fix this.

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3:13 pm EDT

TurboTax About fraud and identinty fraud

April 26, 2022 credit karma brought it to my attention that someone filed taxes in my name. And they were waiting on $8,400 i am so pissed off about it. I am on SSi and also disabled so. If i wouldnt have seen what i saw i would be in trouble. God is good i am still paying off cars etc. I would have lost my housing and social security woud have put my benifites on hold until they got to the bottom of it. Me and my family would have been homeless.The person who hasbeen pretending to be for more than 5yrs. Who ever is using my identy. Has really [censored]ed up my credit history. And turno tax says that your identity would be safe.Thats not right. Im going to the newspaper im also going to channel 13 news and let every know thar yor company does fraudulat returns.

Desired outcome: I want to be compensated for turbo tax disrespect

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4:52 pm EDT
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TurboTax Product software for 2021 filing paid for deluxe pkg thru turbo online april 2022

I was talked into purchasing deluxe for tax filing of 2021 taxes speaking to agent with him stating being on unemployment in last year he said best to get deluxe with a coupon code for Money off. all this time fees being paid due to my banking acct info listed to where I want my taxes deposit to so I filled out my bank dep information as requested only to be told if my taxes reject & have to paper file I get no refund no agents made me aware of any of this til today nor were they helpful to helping me it isnt fair nothing was honors bye turbo tax & after entering in 0 on my AgI as requested by turbo agent my tax amount change without no given reason this is unfair & unjust I want my complaint filed asap this isn't rite

Desired outcome: I want part of my $ back if I have to paper file I paid for rapid not paper

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7:45 pm EDT
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TurboTax Federal Tax Refund amount

I filed my taxes through Turbo Tax like I've been doing for years, but this year my refund was short $150.45. I paid my usual fees to Turbo Tax, but now some company called Santa Barbara Tax Products Group deposit the refund, LESS THEIR FEE! Apparently, this is happening to hundreds of people. I did not authorize this company to send my refund and I want my money owed for my federal refund. This is complete fraud and I will never do business with Turbo Tax again.

Desired outcome: Pay the difference of $150.45.

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4:09 pm EDT

TurboTax Turbo Tax

Turbo Tax has terrible customer services. I will never use them again. They make you pay for the software but could care less is your return actually goes through. I just want a refund! To talk to a specialist it cost another 114 which they recommend? Im not paying 114 on top of the 152 I already payed. I talked to someone who said I won't get a refund because I have already used there service and I don't know how to prepare my taxes.

Desired outcome: A refund but its not going to happened since I used there software?

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1:52 pm EDT

TurboTax Illinois state return

I filed my 2021 taxes federal and state on 1/26/22 and my state tax return still isn’t available to print. I get the message “these returns aren’t available to print or download yet.” My statement return was accepted and my refund already paid out. So when it says these forms aren’t final that can’t be accurate. I’ve never had this issue before but would love for it to be fixed.

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2:35 am EDT

TurboTax Refund of my $168

There is a bug just before filing: It keeps asking me to fix "Other parent will claim" in dependent information worksheet "check this entry" then when I check this box it won't save it, and asks me to fix it again, and again, and again, and again. Due to this bug, it won't let me efile, I now have to print and go to the post office.

I tried fixing this in Windows10, Windows7, Max OSX (Safari), and Linux Ubuntu 20.04, its definitely not the browser or the OS.

It is now the day before filing day and there is no phone support.

This bug is so 1980s, it is completely unacceptable in 2022. I paid for convenience, but it is wasting hours of my time

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9:27 am EDT

TurboTax TurboTax 2021 Georgia State Return

I filed my original 2021 state return with TurboTax and owed the state of Georgia $440. I elected to pay the $440 via direct deposit from my checking account. I then filed an amended return, which the state of Georgia accepted, and my new amount owed the state of Georgia was $235. TurboTax software did not gather payment information when I processed the amended return; however, I was directed to print a document and send it to the state of Georgia which I did. I assumed the $440 direct debit would be replaced by the $235 direct debit. To ensure this was the case, I subsequently followed up with TurboTax via on-line chat. I was never informed that the state of Georgia would debit my checking account for both the $440 and the $235 on 4/18. When I checked my checking account on-line on 4/17, I see that both amounts are scheduled to be withdrawn on 4/18. This is causing me an undue financial hardship.

Desired outcome: Return of my $173 payment to TurboTax and a gift card in the amount to cover 2022's use of the software. Sincerely, Catherine Okoro, 1247 To Lani Dr., Stone Mountain, GA 30083, [protected].

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11:36 am EDT
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TurboTax Tax filing

Turbo tax took almost $200 of my tax refund which was lower than described and has not given it back, I received my refund March 16 and it was way smaller than described by turbo tax and I have had no help from customer service as they usually pretend there is nothing they can do to help. This is concerning in these times as the pandemic has hurt us all in the future me or my family will not be using turbo tax

Desired outcome: Refund

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9:16 am EDT
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TurboTax TurboTax Premier - Federal Tax Technical Issue

I purchased Turbotax Premier service yesterday and filed my federal and state taxes with it. I received an email shortly after the process that my federal tax efiling was accepted by IRS. I also went to the IRS website as instructed by Turbotax system to use IRS long term installment payment plan and that was also preapproved by IRS.

Story starts here though. I also filed an extension after all of this as I was anxious that tax deadline was coming up and I didn't want any extra interest/penalty on my taxes ( just in case if something goes wrong). My extension was accepted as well.

This reverse process (extension efiling after federal tax efiling was accepted) messed up my Turbotax main account webpage as it now prompts me to file my federal taxes but it was already filed. I even tried to file again following the steps on Turbotax but at the end of the process, it shows me that it was already filed. However, when I go back to Turbotax main webpage afterwards, it prompts me to go back and file my federal tax again so I don't see my federal tax status as accepted on the main account webpage. It's kind of a technical error.

I can see my efiling pdf (1040) in the documents, though. I checked with a Turbotax customer representative and she assured me that my federal was filed and suggested me to come to this website to rectify this technical issue.

Desired outcome: Fix the technical issue of federal tax status on my main Turbotax account webpage.

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4:27 pm EDT

TurboTax Turbo Tax

I was on the phone with Franklin from Turbo Tax; he asked to share my screen. Once he got on he did absolutely nothing, dead silence. So, I feel I do not know what the heck he was doing- kept asking him are you there, what are you doing because he never provided any helpful information or actually even said much. Finally, he said, I will have to refer you to a tax specialist for a fee. Now, my tax return was supposedly fairly simple. However, I did look up lawsuit and Turbo Tax; evidently they do not offer any free filing as advertised. They have conveniently made it so that you cannot access free service but will have to upgrade in order to use the Turbo Tax online filing. My concern was what the heck was Franklin from Turbo Tax doing during all the silence; was he copying my information, what the hell is going on. He literally said nothing the whole time ...Turbo Tax is a SCAM. Will try H & R.

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1:24 pm EDT
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TurboTax Turbo Tax For Tax Year 2021

Turbo Tax has failed to fix the reported problem of not being able to enter credit card information prior to E-Filing. This makes it impossible to complete the e-filing process.

For those with newer computers, the resolution may be higher than the Turbo Tax program will support. A typical user shouldn't have to research resolution issues and reset default resolution settings, and then do a restart in order to complete a form. This is not an end-user issue; the issue is how Turbo Tax responds to reported defects in workflow. Also - the system for the first time did not include vouchers for PA Estimated Taxes. Research on both issues cost me hours of personal time. I did finally call support and they reported they knew of the resolution problem but haven't fixed it - for several years. This is the last year I will purchase the software. They owe end-users an apology. I am also planning to write to Costco so that in the future they will not sell this very "buggy" and incomplete product.

Desired outcome: Refund or compensation for the time spent on getting the product to work given that this was a known defect in the product.

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12:35 pm EDT

TurboTax Turbotax

I filed my taxes in early March it has been over a month and I have still yet to receive my full refund. I received my State and a very small deposit of $247 from TPG. I don’t know what this means but this is $1604 less than what I should have received. I’ve tried their written suggestion of contacting the IRS which I’ve done, but no progress. I’ve tried contacting TurboTax directly however, I am highly disappointed with their customer service for being such a large company ; absolutely no help after calling several times, only to be put on to an automated service.

Desired outcome: I would like ALL of my refund.

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J
4:39 pm EDT

TurboTax do not use this company!

These People Are Trying To Make Customers Believe They Are The Ones Who Are Not Prepared. They Are Working On The Families And Side Hustle While Doing Quickbooks Cusotmers Taxes, But Then Delay All Of Our Paid Service, To Do Family And Friends. Then They Talk To Us On The Phone With Disrespect And Rudeness

They Deleted All The Documentation And Messages To Hide There Behaviour!

CASE # [protected]

this case is written by Thomas to manipulate the situation and cover Harry.

this guy thomas is a stupid manipulative customer rep. and only white people act this way

Desired outcome: SIT ON A STICK

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11:35 am EDT

TurboTax Turbo Tax

I cannot transfer my 2020 tax to 2021 Turbo Tax because it is a PDF file. Yet when I go into 2021 to print my return, Turbo Tax requires that I save it as an Adobe (PDF) file before I can print. What the heck!

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10:35 pm EDT

TurboTax Faulty download.

Spent 12 hours trying to get 2020 individual to download. I bought it last year from amazon, but new computer no compatibility, spent 5 hours on this.

I bought another software, 2020 individual to download. I am guessing, I am guessing that it would not download because it was the second 2020. Spent 7 hours on this one making it 12 hours spent altogether.

No help online. Ask about download software code, it tells you about hsas and 401ks and 1099s. When I called she treated me like I was a criminal and trying to steal. This one was very very cold and refused to help me and told her everything I have told you. Over 40 years with turbo tax I have had problems, everybody does but they just give me a link and I am good to go. None for carol hafer now. Hateful

I was using turbo tax before intuit bought it. That was 40 years ago! I have been buying it in this same spot for 20 years. Lived here 20 years with same exact address. Thieves do not stay in one place very long. What idiots. Most people are brand new and know nothing. I have talked to several this month.

Waited on the phone for 4 hours the first time. Everytime except one time all were stupid and had to get help to even pull up my account.

Desired outcome: i can't tell you what i would really like for turbotax!!

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9:02 am EDT

TurboTax Turbo Tax e-filing

I paid extra to efile my State Taxes only to discover that my federal taxes keep being rejected even though my AGI is correct. I double checked everything and it keeps getting rejected. Since I paid extra for e-filing state and now can not e-file because my federal is getting rejected I want a refund of the extra $40 I paid. There is no way to get a refund from Turbo Tax that I have found

. - What a rip off! I have seen other comments similar to this. Very disappointed!

Desired outcome: I would like a refund of the extra $40 I paid to to e-file state taxes that are not being accepted.

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Bruno G
, US
Apr 13, 2022 9:18 pm EDT

I bought a new pc and didn't transfer last year's returns to it and just started fresh. I experienced the same problem after submitting Fed & State twice with the same AGI from 2020. I then retrieved last year's return from old pc and started the return again by imported last year's information. The software then imported the same AGI number I had submitted twice but this time the returns were accepted. Go figure.

M
M
Mark's taxes
Bartlett, US
Apr 12, 2022 10:35 pm EDT
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Have filed 5 returns this year. 2 of the three that were MFJ rejected because ONE of the two taxpayers were showing the WRONG AGI. The other one was good. Makes no sense, and the only solution offered by Turbo tax help is to change the rejected taxpayer's AGI to 0. This has to be a problem with Turbotax and apparently has been a problem for several years. How about fixing it?!

ComplaintsBoard
G
8:56 pm EDT

TurboTax Worst customer service ever

After numerous emails and phone calls without any help or response from customer service I finally tracked down my refund after 5 weeks on the phone with my bank, the irs, and many calls to turbo tax.

I've probably spent 9 hours on the phone in the last 2 weeks.

I've used tt for 6 years now and never again. I'll use some other service for sure.

After 2hours on hold today I was abruptly cut off, so I had to start all over. 5 hours of this just today!

Desired outcome: just get your act together.I know hiring quality people is too much to ask!!

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7:27 pm EDT
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TurboTax Turbotax Home and Business 2021

Error report date: 4/3/2022

Software embeds “Italy” as my residence state instead of California that I entered. Causes 5329 errors and other form errors because TTAX assumes I have a foreign address.

Software does not show my inputted business profit/loss on 1040SR.Seems to calculate on Schedule C but fails to show on summary view or on 1040 line 8.

Software purchased on order#QSTCA154712936 on Jan 14, 2022

License: J3EH-5P6X-V7YX-FLJY

Desired outcome: I need to remove “Italy” as State of residence in My Personal Info section. Contact by support specialist to correct above issues. Address was transferred in from 2020 tax return which was correct.

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TurboTax Customer Reviews Overview

TurboTax is a popular tax preparation software that has received overwhelmingly positive reviews from users. The software is known for its user-friendly interface, comprehensive tax guidance, and accuracy. Many users appreciate the step-by-step guidance provided by TurboTax, which makes the tax preparation process less daunting. The software also offers a range of features, including the ability to import data from previous tax returns, automatic calculations, and error checking. Additionally, TurboTax offers excellent customer support, with many users praising the company's knowledgeable and helpful representatives. Overall, TurboTax is a highly recommended tax preparation software that offers a range of features and excellent customer support.

TurboTax In-depth Review

User-Friendliness:

Website Navigation: TurboTax's website is easy to navigate, with a clear and intuitive layout. Users can easily find the information they need and navigate through different sections without any confusion.

Account Creation Process: Creating an account on TurboTax is a simple and straightforward process. Users can quickly sign up and start using the platform to prepare their taxes.

Ease of Inputting Information: TurboTax makes it easy for users to input their tax information. The platform provides clear instructions and guides users through each step, ensuring that they don't miss any important details.

Clarity of Instructions: TurboTax provides clear and concise instructions throughout the tax preparation process. The instructions are easy to understand, even for users who are not familiar with tax terminology.

Features and Tools:

Tax Preparation Options: TurboTax offers a variety of tax preparation options to cater to different user needs. Whether you have a simple tax return or a more complex one, TurboTax has the tools and features to handle it.

Importing Data from Previous Years: TurboTax allows users to easily import their tax data from previous years, saving them time and effort. This feature ensures that users have access to their historical tax information without having to manually enter it again.

Error Checking and Audit Support: TurboTax's error checking feature helps users identify any potential errors or discrepancies in their tax return. Additionally, TurboTax provides audit support, giving users peace of mind in case they are audited by the IRS.

Access to Tax Experts: TurboTax provides users with access to tax experts who can answer their questions and provide guidance throughout the tax preparation process. This feature is particularly useful for users who have complex tax situations or need personalized assistance.

Pricing and Plans:

Free Version vs. Paid Versions: TurboTax offers a free version for users with simple tax returns. They also have paid versions with additional features and support for more complex tax situations. Users can choose the plan that best suits their needs and budget.

Cost of Additional Services: TurboTax offers additional services, such as live CPA review and expert advice, at an additional cost. The pricing for these services is transparent and users can decide whether they want to opt for them based on their individual requirements.

Value for Money: TurboTax provides excellent value for money, with its comprehensive features, user-friendly interface, and access to tax experts. Users can be confident that they are getting a reliable and efficient tax preparation solution at a reasonable price.

Customer Support:

Availability and Responsiveness: TurboTax's customer support is available throughout the tax season and is highly responsive. Users can expect timely assistance and support whenever they need it.

Channels of Communication (Phone, Chat, Email): TurboTax offers multiple channels of communication, including phone, chat, and email support. Users can choose the method that is most convenient for them to get in touch with the support team.

Knowledge and Expertise of Support Staff: TurboTax's support staff is knowledgeable and experienced in tax matters. They are able to provide accurate and helpful guidance to users, ensuring that their tax-related queries are resolved effectively.

Security and Privacy:

Data Encryption and Protection Measures: TurboTax employs robust data encryption and protection measures to ensure the security of users' personal and financial information. Users can trust that their data is safe and secure on the platform.

Privacy Policy and Data Sharing Practices: TurboTax has a transparent privacy policy that outlines how user data is collected, used, and shared. The platform respects user privacy and only shares data as necessary for tax preparation purposes.

Accuracy and Reliability:

Calculation Accuracy: TurboTax is known for its high calculation accuracy. The platform uses advanced algorithms and regularly updates its software to ensure that users' tax calculations are precise and error-free.

Up-to-Date Tax Laws and Regulations: TurboTax stays up-to-date with the latest tax laws and regulations, ensuring that users' tax returns are compliant with current requirements. Users can trust that TurboTax will accurately reflect any changes in tax laws that may affect their returns.

Reputation for Reliability: TurboTax has built a strong reputation for reliability over the years. Users can rely on the platform to provide accurate tax preparation tools and support, backed by a trusted brand in the industry.

Mobile Experience:

Mobile App Functionality: TurboTax's mobile app offers full functionality, allowing users to prepare and file their taxes on the go. The app is user-friendly and provides a seamless experience across different devices.

Compatibility with Different Devices: TurboTax's mobile app is compatible with a wide range of devices, including smartphones and tablets. Users can access their tax information and complete their returns from any device with ease.

User-Friendly Interface: TurboTax's mobile app has a user-friendly interface that is easy to navigate and use. Users can quickly find the features they need and complete their tax returns efficiently.

Additional Resources:

Educational Materials and Guides: TurboTax provides educational materials and guides to help users understand tax concepts and maximize their deductions. These resources are valuable for users who want to enhance their tax knowledge.

Tax Calculators and Estimators: TurboTax offers tax calculators and estimators to help users estimate their tax liability and plan their finances accordingly. These tools provide users with valuable insights into their tax situation.

Community Forums and Q&A Sections: TurboTax's community forums and Q&A sections allow users to interact with each other and seek advice from tax experts. Users can find answers to common tax-related questions and engage in discussions with fellow taxpayers.

Customer Reviews and Ratings:

Overall Customer Satisfaction: TurboTax has a high level of customer satisfaction, with many users praising its user-friendly interface, accuracy, and helpful customer support.

Positive and Negative Feedback: Users have provided positive feedback about TurboTax's ease of use, comprehensive features, and reliable calculations. Some users have expressed concerns about the cost of additional services.

Consistency of Positive Experiences: TurboTax consistently delivers positive experiences to its users, with many customers returning year after year to use the platform for their tax preparation needs.

Integration with Other Platforms:

Compatibility with Accounting Software: TurboTax seamlessly integrates with popular accounting software, allowing users to import their financial data directly into the tax preparation process. This integration saves users time and reduces the risk of errors.

Integration with Financial Institutions: TurboTax can securely connect with users' financial institutions to import their income and expense data. This integration streamlines the tax preparation process and ensures that users have all the necessary information for accurate tax filing.

Ease of Importing and Exporting Data: TurboTax makes it easy for users to import and export their tax data. Users can import data from various sources and export their completed tax returns in the required format for filing.

Refund and Payment Options:

Direct Deposit: TurboTax offers the option for users to receive their tax refunds through direct deposit, which is a convenient and secure method.

Payment Methods Accepted: TurboTax accepts various payment methods, including credit cards and debit cards, making it easy for users to pay for their tax preparation services.

Refund Processing Time: TurboTax processes tax refunds promptly, ensuring that users receive their refunds in a timely manner. The exact processing time may vary depending on the IRS and other factors.

Industry Reputation:

Comparison with Competitors: TurboTax is widely regarded as one of the leading tax preparation software providers. It offers a comprehensive set of features and tools that rival its competitors.

Awards and Recognitions: TurboTax has received numerous awards and recognitions for its excellence in the tax preparation industry. These accolades further validate its reputation as a trusted and reliable platform.

Trustworthiness and Credibility in the Industry: TurboTax has established itself as a trustworthy and credible brand in the tax preparation industry. Users can rely on TurboTax to provide accurate and reliable tax preparation solutions.

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