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TurboTax Customer Care Service

Intuit, Inc.

PO Box 7850
Mountain View
United States - 94039-7850

Customer Support Phone Numbers

+1 520 901 3200 0 0
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TurboTax Complaints & Reviews

TurboTax / Turbotax online 2015 income tax product

Jacquelyn Christian on Mar 27, 2016
On March 27, 2016, I purchased the Turbo Tax Home-Business 2015 Income Tax on-line software download. The advertising indicated that I was entitled to 5 returns for the $89.99. Once completing the first basic return after several attempts I believe all went well. When I searched on how to...

TurboTax / Software Quality Assurance

Reviewer22231 on Feb 28, 2016
I installed the most recent update for TurboTax on 2/28/2016. I noticed that the Idaho State tax processing had been updated as of 2/26/2016, so I opened TurboTax and pulled up the State portion to confirm that the software changes had not impacted my return. The program is stuck in a...

Turbo Tax - Texas, Conroe / Misleading Charges for Direct Deposit

Reviewer36848 on Feb 10, 2016
I have used turbo tax for many years, I have never been mislead like I have for my 2016 return. It seems I agreed to pay an additional $34.99 for some 3rd party service for direct deposit. Direct Deposit to my own account is free, yet for some reason the wording when requested wa...

TurboTax / TurboTax Deluxe 2015 - Paying my state return online

Reviewer26685 on Feb 8, 2016
I stayed on hold for over 2 hours and was transferred 3 times. I could not get the Turbo Tax online to take my payment for state e-file. All of the links did not work. When I finally got to a Turbo Tax employee that helped me (Cindy J), she told me that the new program they had this year...

Turbo Tax - Ohio, Cincinnati / Rip Off Again

Reviewer64360 on Dec 14, 2015
Again in 2015 Turbo Tax is using bait & switch to force buyers to the higher cost Home & Biz versions if you want to get Investments & Sch C. This year these options are not in the Interview mode, but at least the forms for these are in the Deluxe version.

Turbotax / Intuit - California, Mountain View / Deceptive And Unethical Business Practuces By TurboTax

Kensu on Aug 20, 2015
August 19, 2015 Dear Sir: I am in the process of starting a Class Action Lawsuit against Turbo Tax for its following very deceptive and unethical Business practices. THE FIVE BIG LIES OF TURBO TAX: 1. You roll out Turbo Tax Deluxe 2015 but put DELUXE in Small Print so no one looks at...

Turbo Tax / Can not get ahold of them

CATHYATCOOK on May 4, 2015
I have been trying for 2 days to get into my account with them. Every time I get a new password it does not work. The reason I have tried to contact them is the IRS says our tax return was not received. My husband & I thought our tax payment of almost $2, 000 had been paid on the 14th and...

Www.turbotaxdownload.org / I got useless licence

BabiRM on Apr 23, 2015
I bought licence from the website www.turbotaxdownload.org. I got the code, but when I tried to insert it, the program showed that the code was invalid. I immediately decided to reach the moderators, but they ignored my complaints. I have no idea what to do now. Please, help me, ‘coz...

TurboTax / Software doesnt work and my phone battery is not lasting long enough to talk to support

Out of battery now on Apr 20, 2015
This year's turbotax is way way beyond crap... It is a waste of time... Im on hold now... Ive been on hold for almost 4 hours now...trying to get this software to work... I called last week and was given a case number 412139929. The person said that gave me that number said...call on...

Turbo Tax / Tax Identity Theft

HarmedTaxpayer on Apr 2, 2015
My story is probably similar to many others. I received a refund check for my federal taxes and hadn't even filed my taxes yet. After hours and days of trying to resolve the issue, I learned that the fraudulent claim was processed using Turbo Tax. There are a number of citations on...

Turbo Tax / change of fee

montana momma on Mar 21, 2015
I started working on my taxes with a "free" online turbotax program that had a fee for the state filing. I had previously purchased the program at Costco but had not gotten around to it yet this year. After going back to it for several evenings, I was finally able to complete the filing...

Turbo Tax / Santa Barbara Tax Products Group / tax refund hacked

kerrykfinley3 on Mar 3, 2015
I filed for my 2014 Tax return on 01/22/2015 with Turbo Tax . It was Accepted on 01/23/2015. I opted for turbo tax to take my fee's out of turbo tax. I received a response from "Where is my refund on IRS website that my refund of $8767.00 was approved and to be direct deposited on Feb...

Turbo Tax / rude customer service

mrs pera on Mar 2, 2015
I did my friends taxes and when I looked at the email it said it was rejected so when I called to find out why because online was no help the rude Indian man told me it was hacked and my friend would have to pay again for protection. when I questioned him he told me "do you understand...

TurboTax - Ontario, London / ripp off

nomadsandra on Feb 25, 2015
Bought the CD downloaded it it isnt explanatory nor complete .I called their line ended in Texas they had a hard time finding the canadian phones number as it isnt on there anywhere waited another hour only to find out the CD isnt complete and is hard to understand said by the person on...

Turbo Tax Online / Led me to believe I needed to upgrade only to find out I was qualified for the free version

Fraud plain and simple on Feb 21, 2015
I decided to file online with Turbo Tax because they stated it was free until Feb. 16. I filed on Feb. 13 listing only my husbands basic salary and my $154 retirement final payment from a 1099r. I did the paperwork ahead of time on federal forms and was eligible to file 1040ez.. When I...

Turbo Tax Free Edition / bait and switch

countrygal45 on Feb 13, 2015
I have always used Turbo Tax Free Edition for my taxes, and there has never been any charge for federal or state (Oregon). However, this year I was about 1/2 through my taxes when I was informed that since I have to claim my Oregon tax refund from last year as income on this years taxes..I...

Turbo Tax - Texas, Wichita Falls / screwing you out of your money

teed off tax payer on Feb 1, 2015
I have always used turbo tax and had no problems. This year, I did not need but the basic. Got finished with my information and they wanted another $40 just to file the form. I cancelled the return, threw the turbo tax cd in the trash and went online and completed the process with another...

Turbotax -intuit / DIRECT DEPOSIT FEES

turbotaxfleecedme on Feb 7, 2014
Turbo Tax Bank Processing Fee 29.95 for a direct deposit fee for Federal and for State? Really TurboTax? I pay another 60$ for something the state and federal government can deposit in my account on their own. Well this year for 2013 I used good ole’ turbo tax again, except this time...

Turbo Tax / Took my money

tlpeters25 on Jan 26, 2014
I have been chatting with 10_Kathryn D and 5_John R for the past three hours. Turbo tax refuses to refund me the 56.97 dollar fee and the 29.99 dollar fee. The customer service from Kathryn was terrible so much disrespect. I tried to explain to her and she keeps saying they cant do it . I...

TurboTax / Defective CD's

CrankyPaulie on Jan 3, 2014
Just purchased a TurboTax Home and Business CD for tax year 2013 from COSTOC and spent several hours attempting to make it actually work. Long story short, the on-line person allowed me to download it and that worked perfectly. I'm betting that they have a serious problem with their CD's - avoid them at all costs.

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