Jackson Hewitt
reviews and complaints

On 02/18/2023 I went to Jackson Hewitt tax services located in walmart, grove, oklahoma to have my 2022 income tax returns completed. Once everything was completed Kari, the associate, handed us the statement showing the fee for preparation of return was $539.00 plus a fee of $54.95 for assisted refund fee paid to bank. At the time I was in shock at the fee, so I left to look over the paperwork. Once I realized that was the actual fee I called the grove walmart and talked to the jackson hewitt representative, which was a different person, and told him the situation. He called his supervisor and I could hear his conversation in the background. He told her he didn't know what my problem was and she told him not to give me her number. He then told me that we would have been given the estimate for the tax return before proceeding. I explained that we were never given that information. He told me he would forward my phone number and message to his supervisor. I did not receive any response. I contacted the company listed on website and that person told me that they had received 3 other callers that same location about the fees. She said she would forward the information to the appropriate person. I still have not received a response. I noticed, later, that they were offering 50% off the tax return fee for walmart customers. We would not have utilized their services if we had known how expensive it was.

I gave the office our taxes on March 16th-had a nice meeting and went over everything with them. A few days before the filing deadline I was called and asked about filing an extension since my taxes were too complicated for anyone but the owner to do. At that point what choice do you have but say ok. I called the office May 1st to inquire about them. The owner was out of town for the week-I asked if anyone else could please do them and was told they'd check and call back. I received no call but last night-May 8th I received an email that they were done. I called the office today and not only are they not done, they are still sitting in the office and the owner hasn't even looked at them. They have no idea when he can as he is swamped with his other business. No apologies, no we will get them done asap-nothing. They are mailing them back to me. What a waste of time and so unprofessional on their part.

I went to Jackson Hewitt because I saw their office in the mall and I saw, on the bulletin board that they did 60 million taxes. I do not know who those people were, but this was the most awful and incompetent tax service that I have ever encountered, and I am almost 80 years old.

The tax preparer did not have any idea what she was doing, and I had to give her basic information. Many outrageous things happened, but one of the worst things was that I left my tax documents with her, so that she could complete my taxes and she ended up shredding most of my original documents, by accident , before she did the taxes. This was just the beginning of the nightmare. I kind of blame myself for trying to work with her, but it never got any better, and I am almost positive that my taxes are done incorrectly.

I would like to have a professional from Jackson Hewitt look over my taxes, tell me what unnecessary information is included and what has not been added. This was supposed to be a standard (non itemized) tax return for 2 senior citizens. I would like to receive a call to further discuss this mess. Thank you!

I guess I am naive, but I assumed that because this is a tax service where our most vunerable private information is used, that this private information would be held in confidence. IT IS NOT!
Looking through our completed tax information, I came across three pages of FACTS about what JH does with personal and private information. They share it. It is shared with affiliated to:

*market to you
*information about your reditworthiness
*offer JH products
*Joint marketing with other financial companies
*information about your transactions and experiences
*report to credit bureaus
Shared with non-affiliates:
*to market to you (sounds like selling your info to me)

Types of information they share:
*Social Security number and income
*Investment experience and assets
*Retirement assets and account transactions.

I called and spoke with a live agent at the JH call center requesting that our personal information not be shared with any entities. She said that she changed it in the system so that our information will NOT be shared. I requested an email or letter confirming this request. She said that JH does not send any confirmation.

They have a privacy email to "zendesk" looks bizarre in that it does not request our information so that they can enter our request for privacy. ?

I will never use Jackson Hewitt or any other tax in the box service again due to this practice. I feel deceived. I feel that this is a dishonest way of conducting business. And we will tell everyone we know about this experience and practices regarding privacy.

4/14/23 3 pm. My husband and I walked into JH for our 3 pm appointment at 249. The woman at the desk said, "Do you have an appointment?" Yes, we answered. "We'll be with you in a sec" Another man walked in same scenario, he spoke with the woman at desk #2 and left.

While we were waiting, having noticed the other empty desks and only these two women, I said to my husband " that's surprising, with just a few days left til Tax Day and they only have 1 preparer." Woman at desk #1 says, we'll be with you in a sec" A few minutes later we sat in front of her. We explained that our tax preparer of 35 years fell ill, but he was connected to JH (my husband incorrectly said Hewitt Jackson to which she jumped in to correct him.) thru his private firm. Our taxes are in the JH database. I gave copies of our driver licenses, but woman asked for id anyway. Thats fine. We are sitting 2 wide desks apart. I reached as far as I could and dropped them on her desk, I was barely able to reach. She started by saying " I shouldn't even be here, I'm not really even here today. I'm finishing up returns that people dropped off. (Not sure why she was so adamant about repeating how she shouldn't even be here; I mean was she doing us a favor? I wasn't following. (Although she did look like she was dressed to clean the garage or go to the beach. I saw the little business card holder and asked, " Is this you?" No, she said I have no cards I have nothing". I said Oh. what is your name? She answered, I'll give you my card a little later. ( I thought. Wait, didn't you just say you had no cards nothing, you weren't even here?) She was shuffling through the papers and then looked to me and said " You seem to have an attitude" I was really taken aback! I said excuse me? She said " Well, before you're Makin' comments about havin' only one preparer, now you throw your cards at me" I said. Excuse me. I was having a private conversation with my husband about what I noticed. As for throwing, I don't throw anything at anyone. Were sitting very far apart, I got them to you as far as I could reach. " You shouldn't be listening to private chats either. All of this took place in front of 2 other couples that had since walked in. Now there's a whole office full and she's scolding me like I'm some low life. I was appalled and my husband decided to gather up our stuff and leave. So now, I'll have to file an extension while we seek out a different preparer somewhere. I'm sure I owe this year as I just started a business in March so I'll have penalties also. Thank you. In any event We surely won't be using JH again. This is just so ridiculous and unprofessional. If that's all I can expect from JH, no thanks. As I said, I don't even know her name, she wouldn't give it. She had black skin, spoke with an accent and had curly hair dangling in her face.

My wife and I are trusting returning clients of your services. We went into one of your locations in Hammond, La. We did not receive the discount listed in the attached email, so we're asking that you honor this and apply the rightful amount back to our credit card on file. We were charged $240.00 for the filing fee. so the discount of 40% should be $96 and therefore, we should have been charged $144.00 and not $240.00. Respectfully, we're asking someone to correct this error. Lastly, my wife and I are both 65 & 66 years of age and did not receive the seniors discount either. We await your response.

Regards,

The Larry & Donna Goings Family

40% Off Tax Prep @ Jackson Hewitt

Inbox

Jackson Hewitt Tax Service

Mar 3, 2023, 1:46 PM

to kshort, bcc: LARRYGOINGS1

Hello Valued Jackson Hewitt Client,

If you have not filed yet, beat the rush and file by March 19th to enjoy 40% off Tax Prep fees of $200 or more.

Walk-ins & appointments welcome. [protected] or reply to this email.

Thank you,

Kelly Short

Employee Relations Manager

I made an appointment to have my taxes done via online in February. My information is as follows: Bobbi Birk-LaBarge

[protected]@gmail.com

Cell: +[protected]

Confirmation Code: DW43LAVLRFZCJGKT

I recieved several email confirmations and reminders appointment my appointment as well as text messages and a text message today stating "We can't wait to see you! Your appointment with Jackson Hewitt is Sun, Mar 26, 2023 at 12:00 PM at 505 S. Pine Ridge Avenue, Merrill, WI 54452. Please come right in when you arrive."

So when I arrived at 11:50am I went right in. No tax professional from JH was there. They had their clock up stating someone would be there at noon. I stayed until 12:15pm and not one tax professional was on site. I asked Cheryl-Team Lead at Walmart if she knew where somoeone was. SHe spologized on JH's behalf and stated she did not even have a local numberI could call and contact someone at.

I went outside to my vehicle to tell my husband what was going on. He sent me back into the store for an item. I checked out, walked passed the JH cubical at 12:21pm and still, no tax representative was on site.

I cannot tell you how extremely disappointed I am. This appointment was made in February. Confirmations were sent to me. There is no way they did not know wbout my appointment becasue the clock hanging on teh cubicle said someone will be there at noon-which was my scheduled time.

I will look for a different tax professional unless you canprovide a very nice tax preperation discount for your services forme to re-schedule. Not only was I embarressed, the staff at WalMart was embarressed as well. I know you rent/lease space to be inside of their building to perform tax services for them and it replects badly on them as well.

I did my taxes online myself and was charged 25. I later found out I transposed the agi number for myself and my husband. After trying to get back online to fix this about 20 times I went to an office. May 9 I went to the Levittown NY site. I explained this to the preparer and he said they have no access to online returns. He never spoke to me again until the return was finished. He told me the amount of the return and it was 1000. less than what I had with my online return . I told him this and he replied rather rudely that I had made a mistake. My husband and I are both on social security. I work part time and receive a small pension. We own a condo. No mortgage.That's it. No stocks bond etc. Fee was never discussed so imagine my shock when I got home and saw a charge of 433.95. Outrageous. I will never use Jackson Hewitt again and I will advise others to do the same.

Peace of mind means anything went wrong they got me but they never did anything when i owed almost 15k to irs almost every year i got a penalty and then when i told them they told me to call irs and to find it out myself before i come to them whats the reason of my penalty..is that a peace of mind that i am paying extra? Omg! And everytime i file a always paid close to 500 every f** time

As stated above we did not receive the 50% discount, code FCE7X, that was advertised on many web sites. We did receive the over age 65 discount. Our taxes were done at the Walmart store in Leland, NC on 3/12/23. I brought up to the preparer about the 50% discount and he said it was not available. The worst part of our issue is that I started calling the local office on 3/13/23 and have called day since then and have NEVER gotten a call back from anyone in charge. I have used JH for the last years and have not had this bad an experience.

I recently received my Federal Tax Return Check from Republic Bank. At the time of Tax Prep I was advised that a refund check would cost an additional 54.95 or that I could select direct deposit, so I selected that option to avoid the additional charge I was charged 54.95 that I did not agree to. My name is Louis Malin customer ID # [protected] my local office is 2001 E South St Long Beach CA 90805

I had my taxes done by JH on 2/2. I told the guy that i was not in a hurry to get my return so just have my refund directly deposited in my bank acct. On 2/16 I received a check from JH' s bank . It ad the deduction for the services and also a $54 charge for issuing a check to me. I went back to the office and the woman in charge told me that the IRS must had trouble depositing the refund in my bank so they told JH to issue a check. In less than 2 weeks this all happened? I don't believe it! Lost a customer!

I went to Jackson Hewitt to get my taxes done, got home to read the fine print and that charged me $800 to do my taxes when it took the lady 5 minutes and she filed them wrong so I have to amend. When I filed my taxes with TurboTax it was either free or $50 at the most, this is price gouging and ridiculous. Nobody have your taxes done at Jackson Hewitt!

I am furious disgusted & hurt (yvonne stallworth) in the red bank road office with the help of the other tax scammer mercedes phillips in the cincinnati oh facility are fraudulent scammers who didn't even know how to read a w2 not 1 w2! Yvonne stallworth held me up in the office for 3 hour's pretending like she knew what to do as if she knew how to read a w2 preparing to rob & scam me by adding premium packages & worry free bundles & extra things that I never asked for or gave consent to, she never even discussed explained nor did she even ask me about me wanting extra packages. I never requested anything extra, she started with were going to charge you $64.50 to do my taxes then switched it & jumped to $680.95 on paper when yvonne printed out the finish, just doing what they both wanted to do! Mercedes phillips preped the fraud watched the fraud & didn't even intervien as in being so professional to finish my taxes for her or have me switch to her to get me out the door properly & professionally. Yvonne didn't even have a name tag doing my taxes neither did mercedes they kept switching screens on my taxes as if my payout & charge was going to be one thing then then printed something totally different out. They are so hateful they charged me $680.95 to file 5 regular w2s with no business added they both were not competent enough to even be doing people's taxes not even to file my four others w2s from the previous year. I had to schedule another jackson hewitt appointment. After being charged almost $700 & waiting for 3 hour's when I was already prepared & organized. That red bank rd office needs to be shut down immediately!

They make jackson hewitt look terrible