TurboTax
reviews and complaints

Accessed the TurboTax website which had an offer for the TurboTax DeLuxe 2022 for $49. After I finished the Federal Tax and was forced to delete the State form due to an additional charge of $59. I proceeded on to pay to file the Federal form and was presented with a $75 switch charge. In essence the fraud entice you to go throughout the hour long process to enter your financial info and then holds you for ransom. It is incredible these criminal can continue to scam people without shame and the complicit government and Congress gets to stand by them.

I have completed my 2022 tax return via turbo tax but did not realize that when my bank changed names that the routing number that defaulted from my last few years from direct deposits had changed. The account number is correct though. When i track my return it states that it was deposited on Feb. 21. Well I cant seem to get any help as to how I can get this in my account! This will affect my state return in the next month so i'm trying to correct it before this mess happens again. Please help me locate my federal check and avoid this happening for my state return while we still have time.

sbtpg gave me trace#[protected]

it was deposited into Civista bank account# [protected]

no one is making this process easy!

This program is plain wrong. It asks for my county, which I entered. Then for my tax area within the county. I live in an unincorporated area, not a listed town or city. It insists that it needs a city or town. I find the name of my county in the list and enter it. Doesn't like it. Says it can't be the county in the county has to be a town or city. I leave it anyway. It tells me that there's an error that will prevent me from efiling that return. The error is that I've said that I and my spouse live in different jurisdictions! Huh? NO WAY! Who do they have writing these programs? Doesn't seem that they know what they're doing!

Their software got it variables crossed between the federal and state taxes for Oklahoma.

When I called tech support it took me about an hour to convince your rep that 150 shares of Microsoft is NOT a physical address within the Starte of Oklahoma. I even took her to my federal taxes and showed her I copied my 1099-B per box label, to the letter but when it put that information into the state form, it put it in the wrong place obviously. After about an hour she said OK she'll put a ticket in but if they say it's ok, you'll have to upgrade to talk to a tax expert, saying it was my fault again. I did receive a response from whoever she turned it into, and they said they didn't have enough information. Dear Lord in what world is 150 shares of Microsoft a physical address in Oklahoma. I have a 10-year-old granddaughter that would know better, how much more information could you possibly need. I went to H&R Block and had no problem, and they were cheaper.

You're not losing a long-time customer because you made a mistake, everyone makes mistakes, it's how you handle the mistake that matters, and you FAILED hands down.

I filed my taxes using Turbo tax and opted to file for free. By the time I finished filing they put me into a screen prompting me to upgrade to their Premium because of the "extra form" I needed. I wanted to back out of that, but unlike all the other stages and pages, this one did not have a BACK button. In short I had to go through with the filing which charged me for State and Federal filing. At the end as I was ready to finish and send it out I was charged an Additional fee for processing my refund. In short, Half of my refund was taken out for "fees" that I never wanted to pay in the first place. I was charged $117 for services I was forced to accept. I will not be using Turbo Tax ever again.

When attempting to load your 2022 Turbotax software on my computer (MAC), Turbotax comes back with a prompt that says; "Oops, Turbotax can't Start yet. It looks like you need a later version of the MAC operating system to use Turbotax.

What you have: MACOS 10.15.7 Catalina
What you need: MacOS 10.16. Big Sur
If it turns out you can't upgrade, we recommend using Turbotax Online."
1st - I do not wish to use Turbotax online.
2nd - My MAC tells me I am fully upgraded at my current level and that 10.16 big sur will not be available until late this year.
After being with Turbotax for the past twenty or thirty years, is my best option to return your software and go with another vendor?

I filed with Turbo tax ad I have sine my husband died but in 2021 I got seriously screwed. Ended up costing me 144 dollars because I would only get so far and would not allow me to continue if I up graded. I am still waiting for my return but IRS wanted copy of 1095-A and form 8692. I could not find a way to resolve it si Turbo tax told me to send it in by mail. I did and it's been downhill every since. I immediately filed a grievance and never received a response as did a lot of people and I said I would never use your product again if I was just going to get screwed. Your company was more about keeping the money then saving a customer!

There is a serious glitch in Turbotax for PA state filings. It involves retirement income reported on 1099-R forms. Most retirement income in PA is not taxable, but some retirement income is. Turbotax does not calculate the taxable income properly. This issue occurred in my 2021 filing, which resulted in an additional tax payment plus interest and penalty for me. This problem still exists in the 2022 version of Turbotax. I spoke to a support agent today and there is nothing in their system indicating a problem and there is no way to fix it in the current version. I asked for this issue to be escalated since I don't want to run into the same issue again in 2022.

I keep getting email addressed to turbo tax ellie22. It's all junk mail & I get too much of that already. I tried unsubscribe and it doesn't work.

Started to do my taxes elsewhere, but most of my info is store @ turbo tax, so i'm hoping you can offer a resolution.

Can you explain why I'd get mail addressed to turbo tax ellie22? That's not even my email address.

Ellen Lee

[protected]@gmail.com

I cannot get back in to the turbo tax account. It says password is wrong. They took out the money out of my account already but I called Turbo tax and the guy said I did not file my federal taxes. Well if I cannot get back in what do I do. I get nothing back and owe nothing. They said online it was all done so I thought I was ok and it was filed. I'm very confused nothing works to get back in. Hw can they take out money if it was not filed?

Per Georgia law, beginning January 1, 2022, military retirement income of up to $35,000 is excluded from Georgia state income taxation. Apparently, the accountants at Turbo Tax are not aware of this new Georgia law because the Turbo Tax Premier software I used did not exclude any of my military retirement income for Georgia state income tax calculations.

In fact, the Turbo Tax website states (incorrectly):

"The following states tax military retirement pay fully and offer little to no tax benefits for retirement income:

*California

*Georgia

*Montana

*Rhode Island

*Utah

*Vermont

*Virgina"

I tried to call Turbo tax customer service, but was informed by their automated call system that I would have to pay an additional fee (upgrade) to speak to an actual human being.

I emailed their customer service department to explain the defect in their product, and was answered with a canned response that did not address the problem.

They also denied my request for a refund, despite their defective product.

We have been using Turbo Tax for many years. In 2020 there was fraud on our tax return. The IRS caught it. Had to verify identity. In 2021 we had to prove our identity again. Just found out this week there is fraud again on our tax return! Spoke to Turbo Tax this week Feb 7 I think with Donyae. Everything on Turbo looks fine. He said they have nothing to do with the IRS! How are they still in business. This is 3 years in a row. I will never use Turbo again! I want my money back for this year and 2021. It is not fair that I paid for services that were not delivered. Daniel and Victoria Spair. [protected]@aol.com

When I tried to file. Message said zip code was wrong, this was propagated by turb tax. Tried to correct but could not, had to upgrade to talk to someone. She got me thru it buys having me edit their form
Was charged extra fifty dollars for their mistake
Was told after many attempts that since I filed, there was nothing they could do
Also every time I emailed it came back as undeliverable

1/30/2023 to 2/1/2023

I had insurance for a whole 3 months. I had an HSA card which I never used, and I'm not even sure I had anything on it.

I checked the box on TurboTax saying I had insurance and an HSA card. It said I was getting another $11 back. At the end, it said I had to pay $39 to upgrade, or I couldn't complete my taxes. I searched and couldn't find any other way. So, after upgrading, it actually took $78 from my return, instead of the $39 it claimed.

So, I paid $78 to get another $11, for no real reason. If I were to do my own taxes, on paper form, and through physical mail, it wouldn't require an additional $78. So, why does it cost more money to do it online? What is their reasoning?

I WILL be searching for another option, next year. TurboTax sux!

What a terrible experience ! My return would not print and I also had a very difficult time trying to determine why I was not getting a foreign tax credit. I spent hours on the phone with a representative who could not help me and could not find anyone else to help either. There is a screen regarding foreign tax credit that tells you to double click to elect form 1116 to claim the credit vs a deduction but there is nowhere to double click ! Ridiculous ! This occurred on Monday January 30,2023 all afternoon. The representative apologized several times for the frustration and time it was taking and sent me a service code for a 20% discount. She knew that I had already paid the TuboTax fee. I called back to see how to use the 20% discount given that I had already paid the fee. Rep said I can't use it. Unbelievable !

I have a Self-Employed 1099 and as soon as you list that, TurboTax automatically includes the Live Self-Employed with a charge big additional charge to you. My charge was $169.00.

The issue is they don't make clear how to file without using the Self-Employed Live. If it is not needed, why make it seem like it is, or not CLEARLY stating a choice not to use Self-Employed Live.

I have been using TurboTax for many, many years and find that the tactics they are using are getting more deceptive each year.

Only be doing online research do you find that you can change that, but it requires you to start all over again, and how will you enter this information without Self-Employed being added again!

Purchased

Turbo tax for year 2022 taxes from Sams Club. Installed and proceeded to work on tax return. When finished, software offered upgrade for $39.00. I had already

purchased so I entered the License number or key. The machine responded with Service number accepted and applied. However, I could not progress beyond the point of asking for upgrade. I assume that if I want to finish my taxes, I will have to pay once again for upgrade.

No point in returning to Sams Club; they will probably think I don't know what I am doing and everyone else will be ok.

Jose T. Mercado

jose.t.[protected]@gmail.com

[protected]:00 I installed Turbotax Deluxe for tax year 2022, transferred information from last year's Turbotax file, and began entering information for this year's tax return. I need to be away from my computer for a while, so I attempted to save the file.

Turbotax will not allow me to save the file to my computer. The default location is the Documents folder on the cloud, and I cannot change it. I can see the Documents folder on my computer in a list at the left of the window, but I cannot see or navigate to the folder where my previous years' tax returns are stored.

If I cannot control where my data is saved, I want an immediate refund.

I am using a MacBook Pro, running Mac OS 12.6.2.

Turbotax took a fee of $82 from me to file my taxes .When it was time to file my taxes they're system said I couldn't efile until January 19. I decided to do my taxes elsewhere because I found that to be strange. So I called and then they sent a link that I click on to fill out to get a refund.

I get an email stating they are not going to refund me. They did nothing for me and took my money.

After installing turbo tax I tried to enter form ssa-1099 and it would not let me enter info.Last year I tried to enter income and it would not accept.This will be my last time to use Turbo tax!I purchased it at SAMS in Dec.2022I tried entering 01/10/2023 lic key F4LD-GXVA-2HX6-MQUZ.I purchased turbodeluxe at Sams club on 12/12/2022 for $65.00.I expected to work but that is too much to ask for.If it isn't fixed I have no other recourse but to file a complaint with BBB and or Feds. my phone # is [protected].My address is J.Bowling,842 Perryman st,New Braunfels,Tx 78130