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Sam's Club Complaints Sorted by Popularity

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Sam's Club

Posted: 2007-08-03 by Brian Steffens  [send email]
Extended warranty "exceptional service"
Complaint Rating:  94 % with 16 votes
I purchased a 42" plasma 1080p Eyefi television a little over a year ago... Along with a 3-year in home extended warranty/service program. The TV performed marvelously during this time. Beautiful picture. But last weekend it just died. I'm guessing the power supply went... No power...
Comments United States Consumer Electronics

Sam's Club

Posted: 2008-07-28 by Pit  [send email]
Scam and fraud
Complaint Rating:  67 % with 3 votes
ON MAY 10TH 2008 I PURCHASED A WATCH FOR MOTHERS DAY.THE WATCH STATES WATER RESISTANT 30 METERS. AFTER BEING WORN ONLY ABOUT 4 TIMES MY WIFE WENT IN THE POOL 5ft DEEP.UPON EXITING WE NOTICED CONDENSATION IN WATCH AND IT WAS NO LONGER WORKING.

THE FOLLOWING DAY 6/15/2008 WE TOOK...
Comments United States Jewelry & Watches

Sam's Club

Posted: 2009-12-13 by   thinkthinkthink
misrepresentation
Complaint Rating:  100 % with 1 votes
I looked at a "Genuine Sheepskin "rug at Sam's Club. It was about 35" L x 30" wide, shaped like an animal skin with legs. The tag said it was Genuine Sheepskin from Australia and New Zealand. I was confused about how it could be from two countries at once. I then looked...
Comments United States Pets & Animals

Sam's Club

Posted: 2009-09-02 by   Mandy3546
Awful place to shop
Complaint Rating:  0 % with 0 votes
My husband, baby and I visited Sam's Club #6204 today to stock up on some items we needed. While there we picked up an adorable set of "sock monkey" type toys for the baby and put them in the cart with him to play with while we shopped. The set was supposed to be held together...
Comments United States Department Stores

Sam's Club

Posted: 2009-07-20 by   Leslie H
Rude and abusive treatment by management
Complaint Rating:  100 % with 2 votes
I had difficulty with the extended warranty on my plasma TV purchased from Sam's Club, but thankfully that nightmare has been resolved. My real complaint is the treatment my husband and I received from the assistant manager and the manager of our Sam's store. We have been called liars,...
Comments United States Retail Stores

Sam's Club

Posted: 2009-04-26 by   Jonny
Emplyees are allowed to spit in your pizza & then they cancel the club memeber's memember ship, emplyee still has job
Complaint Rating:  33 % with 3 votes
An employee in the food court dated my son, plus many others in the club too, after a while he had broken up with her. She made a comment that if she could get away with spitting in my pizza in 2008 that she would. I ordered pizza through management on the phone for 2 hours later so I would...
Comments United States Retail Stores

Sam's Club

Posted: 2009-03-12 by   Joe Portugal
unauthorized charges
Complaint Rating:  100 % with 1 votes
I went to Sam's Club and my bill was higher than I expected. I asked why and the cashier said the extra charge was for your card upgrade. I did not request a card upgrade. They TRIED to charge me for a membership card upgrade without asking or telling me. I had the cashier remove the extra...
Comments United States Unauthorized Charges

Sam's Club

Posted: 2008-07-14 by Jackson  [send email]
They are racists
Complaint Rating:  0 % with 2 votes
Sam's Club only wants to promote the white people if your black you get stuck with a small *** position. I know for a fact because I have worked with them fore 3 years, never received full time or never got promoted to a new position but every white person came in and got full time or promoted...
Comments United States Job & Career

Sam's Club

Posted: 2008-04-25 by K.C.  [send email]
Poor Customer Service
Complaint Rating:  0 % with 1 votes
I recently shopped at the local Sam's Club in Rome, Ga. I got stuck behind a guy who had a problem with his credit card. They called over an assistant manager and still could not get the problem solved. They sent the guy over to customer service and I had been waiting in line for 15 minutes...
Comments United States Other

Sam's Club

Posted: 2008-03-22 by sheilah stanley  [send email]
Sam's credit card application denial!
Complaint Rating:  0 % with 1 votes
I recently applied for a Sam's Warehouse Club credit card and received an information letter that my request was denied because of "existing account with our credit program." I have no Sam's credit account....
Comments United States Products & Services

Sam's Club

Posted: 2010-03-09 by   afcalt
Unfair Employee Termination
Complaint Rating:  0 % with 0 votes
My son was terminated yesterday from Sam's Club in Franklin, TN. He was out for 2 evening shifts last week to be the best man in his only sibling's wedding. He found someone to take his shifts and received approval from a manager. That sub showed up for both shifts. When my son returned...
Comments United States Employment, Staffing, Recruiting Agencies

Sam's Club

Posted: 2010-03-09 by   Trumaane
I am banned from buying fresh produce ever again from Sam's club
Complaint Rating:  0 % with 0 votes
On June 23, I went to Sam's club to buy chicken breasts (fresh produce). Next day, I found out I bought chicken thighs instead of chicken breasts.

I went to Sam's club's customer service to exchange it. First lady I talked to said they can't return fresh produces....
Comments United States Products & Services

Sam's Club

Posted: 2010-02-16 by   bburg
Tire & Battery Service
Complaint Rating:  0 % with 0 votes
This is the second time this has happened at Sam's. The first was about a year ago. When leaving work, my car battery was completely dead. I called AAA and got a jump start. Went to Sam's at 5:30 p.m. and turned the car off to go in to the store. I was told that there was no way they...
Comments United States Cars, Parts & Vehicles

Sam's Club

Posted: 2009-12-29 by   Sue Russo
Refused to sell me a tire
Complaint Rating:  100 % with 1 votes
I have had a slow leak in my rear passenger side tire. Yesterday it went flat while driving it, I put air in the tire which usually works for a couple weeks. When I went out this morning it was flat again so added more air. It was fine all day until I left around 3:30 while driving to pick up...
Comments United States Cars, Parts & Vehicles

Sam's Club

Posted: 2009-12-08 by   apremont
Bad Customer Service
Complaint Rating:  100 % with 1 votes
While at the photo department, my wife and I were treated with egregious disrespect by the photo lab clerk named Michele. We were in need of assistance and when I asked if she could help us, she ignored me completely even though I was the only customer at the counter. I didn’t understand...
Comments United States Other

Sam's Club

Posted: 2009-11-19 by   Dinger
Very poor service
Complaint Rating:  0 % with 0 votes
VERY POOR SERVICE. As i sit on the phone this time, its been 5 minutes waiting for a manager to answer a question aster trying to call customer service and nobody will answer i called the bakery department. This store manager does not know how to run a store. i am a business owner myself and...
Comments United States Department Stores

Sam's Club

Posted: 2009-09-17 by   frustratedlaptopowner
Extended Warranty
Complaint Rating:  0 % with 0 votes
I bought a laptop in 2006. I use it for business, so I got the extended warranty. Sure enough, it failed. And I sent it in. When I sent in the laptop I asked the "Help Desk" how long it would take. I was told no longer than a month.

Two months later, I have sent my laptop...
Comments United States Computers & Accessories

Sam's Club

Posted: 2009-09-16 by   smith's
Bad Customer Service
Complaint Rating:  100 % with 2 votes
I am digusted about this Sam's Club on Clarmont Road. I am not sure where they get their employee, they are very rude, unhelpful, no employee policy at all and never been traind to work with customers. They call customers baby, sweety... who knows what else. I am not sure what kind manager...
Comments United States Food

Sam's Club

Posted: 2009-09-15 by   hudson2001
Returning Damaged Online Purchase
Complaint Rating:  0 % with 0 votes
I have loved every Sam's Club I've ever shopped at--until this one. Every single time I go in there the lines are 4-5 people long and no one is opening more lines and I inevitably get stuck behind someone who doesn't speak English or has three items that all require manager price...
Comments United States E-Shopping

Sam's Club

Posted: 2009-06-30 by   abcde12345
Horrible Customer Service
Complaint Rating:  100 % with 2 votes
GUEST COMPLAINT

Carol McNally, [Store Manager]

This letter is to notify you of the terrible customer service provided by one of your team member name Toy. Yesterday June 29, 2009 at approximately 6:30pm I walked up to Toy’s register and placed two items on...
Comments United States Department Stores
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