Pep Stores
reviews and complaints

There is someone called kamu working at pep cell at jabulane in soweto. I am sure she is one of the reasons why pep store in naledi was shut down because she has a very poor customer service and no regard for people who walk in there to spend their money which goes towards paying their salary. She needs to be taught some respect and appreciation for customers. I was there other day when she sent me to shoprite for sim purchase and said i must come back so she could do [rica] for me. I could not get any help as they said they could not help either. Went i went back to pep cell she said i must produce my id and proof of address which i did previously. I was suprised when she said it was not certified but she accepted it like that before when i bought a telkom sim card, i indicated to her that she was wasting my time and she started to get annoyed and said [next customer] as i was still first in the queue/waiting line. She needs to be taught some ubuntu and she also has to be shown how to conduct herself in front of customers. She is very rude and unprofessional. I have put all this on all social media platforms for everyone to see. I wonder who place these people at pep stores because i was even served by another called nthabiseng at the same store. She has no smile on her face and looked bothered when i bought (spent) some voucher.

I work in the mall of chatsworth center and i have a problem walking so i walked into pep stores looking for baby things for my nieces baby which will be born soon . I was going to buy the whole line of clothing for a newborn baby .

I walked in with a basket trolley as mentioned i worked in the mall as it helps me balance and told the manger i will be about 5 mins for now just to look and i will be back

point blank i was refused to be let inside and told no trolleys inside and i explained i have a problem with my leg please allow me for 5 minutes and again was refused and was told so if you have a problem with your leg walking how you working which was offensive.

I am 50+ and my balancing is a problem.

Im very hurt and disappointed as to the manner i was treated nobody even the manager asked if i needed any help .

What customer service is provided?

yes i have a problem walking but this store as lost a customers sale worth r3000 its not even about the money

is this how pep store treats its customers ?

by the way im in retail myself for more than 30 years and i know how i was treated is wrong !

get your pep stores better training for customer service.

Good day, I am writing a complaint for the staff at pep home in kokstad regional centre I went to collect a parcel today and the absolute discusting attitude of your staff is unacceptable!, its not the first time I have had to deal with such attitude, they could not locate my parcel, from picking thier noses to insulting me and making jokes about me as a customer in thier native tongue (they didnt realise I am fluent in xhosa and zulu) they assumed because I was white it was safe to do so, absolutely shocking customer service! I am absolutely discusted to say the least and I will tell everyone I know not to support the store due to their attitudes lack of manners and absolutely no self respect! I will be sharing this all over to make sure no one visits the store again

Goodday

To whom it may concern

There's a girl I've been observing at Pep for the past 5months, I live in Sandton and I always drive to Wynberg Alexandra Pep Home @ Pan African mall for My shopping since we don't have one in Sandton city...

Her name is Tlhogi but I call her Clhoe since I cannot pronounce her name so we'll... She such a lady extremely fluent in English so well mannered and warm ,always smiling and professional, she goes way out of her line of her duty to ensure that I find what I need' her Customer service is out of this world, she is really an asset to the company and I hope you realise what a jewel you have in her.. When I get to the shop I' always need to be served by her...Shopping there over festive season was such a Joy, I therefore request the CEO of Pep to make her an

Ambassador of all Pep Stores and customer service of the year reward❤❤❤❤

Regard P Plessie

[protected]

at around 12 pm i entered pep cell store at palm springs mall to collect money through c number.a lady by the name laila refused to give me the money.she said i must buy airtime before she can give me money.i asked her if its the company policy to buy airtime before you got your money she said its the companies way of doing things.i left the store and went to pep clothing at palm springs to ask if its a must that i must buy airtime before getting my money.at pep store clothing a lady that i asked said its not how pep operates. i am asking the company make a follow up on my complaint and i need a feed back.my contacts are [protected]

I bought a phone at Pep cell Jubilee Mall. The handset has problems with network,it has a radio shshsh sound when I am on a call and the battery dies fast.I bought it on the 14th December 2023 then returned it on the 16th

of the same month and the cashier refused to take it back saying that they have alot of complaints from their workshop saying they take phones that are not faulty to them.She doesn't see a problem with the phone and she cannot take it back.

I am 9 months pregnant almost due I had to stand the line despite me pleading to the staff that I wasn't feeling well as we speak now I'm not feeling well at all coz I had to stand a line for more than 15 mins with 2 cashiers...I asked a girl named Marcia for help she acted as if she did not see me...their service is very poor ...if you are pregnant don't go to Pep in Roodepoort you will stand a full line

The cell phone was bought at pep cell in Claremont Cape Town on the 5th September 2023. after two weeks i noticed that it would just switch off by itself, but thought i might have accidentally done it. then on the first sun in November after a short run in the suburbs with my phone, i found that it had again switched off this time it wouldn't start up again, i tried charging it, perhaps the battery was flat but it still wouldn't switch on.

i returned it to the store, explained what had happened, also said that i am unemployed, started something small at home, but the phone is my source of income, i was told it would take 2 to 3 months..

i followed up on this twice already , each time they do not know what i am talking about. yesterday i called the store, had to explain everything again, the manager said she will call be back in a few min, she never did

I bought the STYLO AIR "smartphone" from the PEP Home at Ridgeview Shopping Centre (Shop 1, Ridgeview Shopping Centre, 200 Ouklip Rd, Helderkruin, Johannesburg, 1724) about 2 months ago.

It specifies that this smartphone has 2GB of RAM but is the slowest and most unreliable smartphone I have ever owned! I have an old Samsung smartphone with 1.5GB of RAM which runs faster than the STYLO AIR.

Yes, the STYLO AIR is a budget smartphone, however, with 2GB of RAM it should run smoothly and not as slow as it does.

I hoped that a software update would solve this problem but this STYLO AIR smartphone is up to date and still operates very slowly.

I would like a refund as this STYLO AIR smartphone does not operate as fast as a smartphone with 2GB of RAM should.

I am going back to the PEP Home at Ridgeview Shopping Centre as soon as they open this morning at 9 am to get a refund and I really hope that I am refunded.

This phone is absolute [censored] even as I am typing right now it's jamming

1. Speaker doesn't work properly and is choppy when I play music I literally have to restart the whole phone and even that doesn't work sometimes.

2. Fingerprint sensor isn't working: A few weeks ago my fingerprint sensor was working but but now it's not, I tried removing my current fingerprint but as soon as I did that the fingerprint setting completely disappeared from my phone I tried everything even factory reseting the phone but still nothing

3. Overall the phone itself if is a piece of [censored] because whenever I turn on my data or when I receive a notification it starts lagging and freezing up and the it's not compatible with a lot of apps which is very annoying and it doesn't have important features like display over other apps

PLEASE PEP STOP SELLING THIS [censored]

Pep at malvern jules, the service I got from asanda and her manager lindiwe/lindelwa was the worse... 1stly the cable that I wanted to buy had wrong pricing actually all of the pricing was faulty, they couldn't apologize all they did was to give me a attitude I asked the cashier asanda what's her managers name and surname did she not give me a dirty look and said "she doesn't know... Whose fault is it if the pricing says r49,99 then you get to the till the price goes up... Am I the one who has to make sure that products are priced correctly?

I still want that cable that I saw saying r49,99.

I bought that phone on the second of October 2022 and a week later it fell off and the screen got damaged and they couldn't help me because I damaged it myself... Well I asked them to take it back I'll pay repair costs and they refused still. It's been a year now and there LCD for STYLO INKULU PRO still unavailable on the market. Lost My R1599 here

Made a laybye that expired the 3 October 23, was unable to make the payment online as that's not an option and I attempted to make a payment at a different store as it is closer to my place of work only to be told they unable to accept and I should make the payment at the store the laybye was made.

today the 2nd September, I went to get the laybye at the store, intending to pay the full outstanding balance, to be told that my laybye was sent back to the floor, without any warning, staff unsympathetic and very unhelpful, this is the worst experience at pep. Was told I can have a look on th floor for my items.

Good Morning
Hope this massage reach you today
Im having a problem with pep dobsonville point.
Ive send my daughter to buy yesterday with R100.
They punched R50 and they gave her change of R50.
Now today when i go and ask them they gave me attitude and tell me that they cant help me cause the person who did that is not at work
Im asking my self a question that am i the first or they keep on doing this to our kids
Kind Regards
Thabiso
[protected]/[protected]

I went to pep maarl mall about 2months ago to send a parcel when it arrived 2items were missing, went back back to the store the manager gave me an attitude and told me she packed everything but when she was busy packing some of the stuff fell,guys I am so tired because of writing because I have been sending emails for the past 2months,all I get a ticket has been opened after that the ticket is closed without any resolution, not even a call from pep to resolve this issue been complaining about poor service still nothing is done so disappointed that I am loosing stuff just like that ,that's my money I worked hard for it now all I get is funny looks when I go to the store because I complained

I bought Samsung A3 after 3 months it stopped working and i took it back to the PEP CELL branch i bought it. I was told it will take 35 working days to repair it. i think this is not a right at all especially to a poor customer who needs to be in touch looking for opportunities all the time. so by telling me 35 working days to repair are you telling me i should buy a new phone? This is not fair at all

thank you

I bought a phone at pep cell Alexandra Joburg. Samsung A04 it was R2300 on the 2nd of this month. the phone starterd freezing the screen. I went to the store on the 18th to get a refund mind u it's only been 16 days when I first went to the store I stood there for hours n no one was willing to give me my money back. I'm 7 months pregnant with complications n I stay alone, what if something happens n there's no need around n the phone freeze when I want to use it. the cashier said I must cal the customer care line coz she need authorization code to refund me. I did, but customer care line said it's the Area Manager who have Authorization code n can help me. he/she was unreachable that day n have to come back yesterday, yesterday again no one wants to help me even the Manager n they call the Area manager, she refuse to refund me. I don't have other phone to use for emergency when I give this one away to checked. I just want my money back. phone have no physical damage whatsoever I just want my money back but they all done want to help me. it's not fair it's not even 17 days I have this phone. The customer service there it's terrible very terrible. I even cried to the manager he didn't care let alone the Area manager. My bp went high I'll never forget this. I just want my money back. it's so stressful to have a phone like this while I know my situation.