Sam's Club
reviews and complaints

On 09/11/2023 I carried in a Sam’s Club delivery. They were really to heavy for me to deal with. But.. it had started to rain. We have never, ever, had a problem with items being delivered from Sam’s Club. They always bring them up the 5 steps, and leave them by the door. And… Yes, even with a large container sitting by the driveway. This time was laziness on the part of the delivery person. I couldn’t see that they had been delivered, until I stepped outside. And saw them sitting there. I will attach photos. I would like to know what delivery service brought my items. PLEASE! Have someone contact me.

Steve Becker

[protected]

I had a bad thing happen with the plastic ring on the bottle when you unscrew the cap on the water bottle. I took a big drink out of the water bottle and starting chocking because I had something stuck in my throat. I keep trying to get it to come out and my husband had to do the belly squeezing to help me get whatever up that was in my airway. finally between him working on the ribs and me trying to get it out. I ended up throwing up water and the plastic ring that was on the top of the bottle came out. I have been treating a problem with Reflux esophagitis and have to go have another EGD.

Hello and To whom it may concern

I'm a truck driver for Legend Transportation and was also a driver for Walmart .

I've been doing this for over 32 years and have never delivered to such a circus as the Sam's Club Distribution Center in Ontario California at 1000 Cucamonga Avenue. They have truck parked up and down both sides of the street in the middle left hand turn lane all of which is illegal parking the whole street is posted no parking at any time we're all sitting out here for hours they won't let us in early to make our deliveries then when you get in there it's a nightmare so crowded to even back in it's unsafe I took pictures I also sent this complaint to Sam's Club email and they told me to try another email so here I am I hope someone reads this and can figure out a better way at this distribution center for truck drivers to deliver your products.

Thank You for taking the time to read this.

Tim Worth

$110 was removed from my account without my permission and when I went in the store as asked to do I was treated like dirt by the manager who tried to deny me my constitutional right to speak. He walked away as I was speaking extremely rude. Just what kind of people are you hiring as managers? My bank and everyone involved called it fraud. I don't even know how they got mt banking information in the first place.

Recently i ordered items in your august inatant savings catalog. On page#21 you avertise fabrezee air oder fighting technology in two seperate places. You show two different selections of spra four packs, two different plug ins and two differet car selections. Contained in both photoes are different flavors. Also contained is a very small about five pika lettering limit 2. One of the limit 2 is printed in very light blue. These avertisemint tatice are very missleading and confusing!do we first select two of the lage photo items and then a;;owed to select two from the second photo. Can we select two of each item in the photoes or are we limited to selecting olly two of the items in the photo in order to get the advertised $2.00 off. Iyou need to be more defiative of what you mean linit 2 and combine all the items in one place so we won't think we can select two from both areas. This advertusement are very close to missleading ans entrapment.

I applied for a Sams Club MC online on 3 AUG and declined as the bank was not able to verify my identity. When I called the bank, was informed that my First name and Middle initial were together and to visit my local Sams Club to fix it and reapply there. Strange I thought, as my name looked correct when I looked at my account online. I visited today and got the issue "fixed" and reapplied only to find that the bank again declined due to applying under 30 days. Worse, by changing the name on my account, not what I wanted to do, my current card was revoked and only found out when I tried to use it. I did not know my account number had changed.

Customer service gave me a paper version with the NEW account number to use and complete my purchase but did not realize my account had changed. In any event, now Synchrony is hard set not to relook at my application yet despite fixing what they said was wrong while also saying they are not trying to discourage applicants which in reality they are doing.

Synchrony: the bank used by Sam Club is very rigid to the point of being obtuse when informing the customer what is wrong, how to fix it and then told to reapply yet they know (I did not know) they will auto reject any new application done within 30 days by the same customer.

Now, I have to go into the store again to get a NEW card due to my account being changed without my knowledge.

I returned an outdoor ping pong table via a Courrier. The table was returned 8 weeks ago, to date, Sam’s Club has not refunded me money owed. I have called eight times and emailed and total of 11 times. They ensure me I will receive money owed, and then it doesn’t happen. They have referred me to their “specialists” which have also done nothing. It is criminal to take a product back and not refund money owed to the customer.

I've been a member of Sam's Club for over 10 years now, and I must say that I have mixed feelings about it. As an individual member, I find that the prices for the products I buy are great, and I always save a lot of money compared to other stores. However, the customer service is almost non-existent, and it can be frustrating at times.

One thing that I really appreciate about Sam's Club is the early shopping hours for Plus members. I can get in and out of the store before the crowds arrive, which is a huge plus for me. The gas prices are also very competitive, and I always fill up my tank when I'm there.

On the downside, I've had some bad experiences with the tire department. There is no direct phone number, and it can be difficult to get any help. I also find that the store is not really designed for individuals. Everything is sold in bulk, which can be impractical if you don't have a large family. And the chaotic atmosphere and parking lot can be overwhelming, especially for older people.

Overall, I would say that going to Sam's Club is like a "job" for me. It's not a pleasant shopping experience, but I do it because I save money. If you're someone who doesn't mind buying in bulk, can handle the crowds, and is good at comparing prices, then a Sam's Club Plus membership might be worth it for you. Just be prepared to do some deep breathing before you enter!